Cory Hayes

Archer VW always provides great attention and service. A very pleasurable experience all around with every Archer employee we worked with. A very pleasurable experience all around with every Archer employee we worked with. More

by ianrmccrory Verified Customer Verified Customer

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I got my problem resolved and I appreciate you're understanding of this situation thank you George. understanding of this situation thank you George. More

by berkh.j.sr Verified Customer Verified Customer

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i gave 3 coz key fob was not fixed. i will come . i wll change if they can fix it. i will come . i wll change if they can fix it. More

by wilbert_biadang17 Verified Customer Verified Customer

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I’ve liked their service, except this last one. Had my car for 3 weeks waiting for a part so my car could get serviced. Service guy was horrible, gave me every excuse he could think of. Never kept Had my car for 3 weeks waiting for a part so my car could get serviced. Service guy was horrible, gave me every excuse he could think of. Never kept me in the loop. I always had to call him to get any sort of excuses he could think of. Made me rethink if I’ll ever own another VW car. Glad to finally have my car back. Thumbs down this time on VW service. More

by carlos.alberto1658 Verified Customer Verified Customer

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Exceptional customer service and quality of work. Great communication and provided updates on when work would be completed. Great communication and provided updates on when work would be completed. More

by DONETHKM Verified Customer Verified Customer

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Multiple bad experiences. ..never again. I take my Atlas and Tiguan to a different dealer now. Takes me twice the time and twice the distance, but I have been happy. ..never again. I take my Atlas and Tiguan to a different dealer now. Takes me twice the time and twice the distance, but I have been happy. More

by airjonze Verified Customer Verified Customer

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Awesome service ; very professional and courteous . Highly recommended . Priced right and very truthful and honest . Highly recommended . Priced right and very truthful and honest . More

by tnabbout Verified Customer Verified Customer

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Told them that I was gonna go on a road trip and if they would give me a once over before I hit the road. They did so and set my mind at ease. Their complementary multi point inspection - did not charge would give me a once over before I hit the road. They did so and set my mind at ease. Their complementary multi point inspection - did not charge me a lick. I hit the road with a confidence that great mechanics said that the car was in great working order and there were no problems. .They do great work with a smile, and when they can with their great deals and service coupons give you a break. A great value at regular price but with a coupon you absolutely can’t go wrong. I recommend you take full advantage of, — More valuable than Money to me peace of mind to start off my Christmas road trip priceless. Again, I say clone them. More

by bossarredondo2 Verified Customer Verified Customer

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Probably the worse service department I’ve ever dealt with. My grandmother worked for Archer for 50 plus years and did nothing but say great things about them so I trusted them with the purchase of my 24 with. My grandmother worked for Archer for 50 plus years and did nothing but say great things about them so I trusted them with the purchase of my 24 Tiguan. The first time it was in the shop I was told it would be a couple weeks. That turned into 2.5 months with little updates and no return calls after calling to check on the progress. I go to pick up the car and they had scratched my bumper and my floor mats were missing. Was told to bring it back and they would have the bumper painted and it would be a max 2-3 days. That experience turned into 2.5 weeks. Then I try to get a tire fixed and my wheel key is missing out of my glove box (which I have never used). The first time it was in the shop I had them look at the tire, among other things, because it was leaking air and they told me there was nothing in it and that the tire pressure just needed to be reset. Here we are months later and still leaking. I was told I had to bring it back to there shop to buy a new set of locks to get it fixed. Once everything was done the car dash rattles and is very annoying but I will deal with if before I take it back to them again. I wouldn’t recommend this dealership to anyone! More

by autumn.eben Verified Customer Verified Customer

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Took my car in to get fixed, it stayed there for 2 weeks with no updates or no communication at all from Ivan. I had to pick it up because i need my car and it was just sitting at the dealership. I was tol with no updates or no communication at all from Ivan. I had to pick it up because i need my car and it was just sitting at the dealership. I was told, they would call me back when they would be able to resolve her problem but still have not heard back. AND when I picked up my car there were Lights on the dash that were not on before and now the car battery is completely dead. I think I'm going to start taking my car to another dealership because this is xxxxxxxx. More

by maryatrigo Verified Customer Verified Customer

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