Ivan Wong

I made an appointment for my car to get an oil change. My 20 year old au pair dropped the car off and was upsold by an employee to instead get an 80k mile maintenance package. When I picked up my car to m My 20 year old au pair dropped the car off and was upsold by an employee to instead get an 80k mile maintenance package. When I picked up my car to my surprise my bill was $950. I was told there is nothing they can do. Highly upsetting that the driver of the car can sign off for things without the owner approving. More

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As a walk, the service was immediate, timely, detailed and thorough. I will return for future needs. and thorough. I will return for future needs. More

by erlvanar Verified Customer Verified Customer

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Ivan is an amazing Service advisor, he always provides the correct information for me and makes sure that my car is always taken care of. the correct information for me and makes sure that my car is always taken care of. More

by Devno7 Verified Customer Verified Customer

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The service here is excellent and the gentleman helping me is always helpful I always choose him when coming in. me is always helpful I always choose him when coming in. More

by armando.trevino07 Verified Customer Verified Customer

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Service Tech was friendly and he didn’t make me feel like I was inconveniencing them There was a little wait!! I would recommend Archer Volks Wagon Service again I was inconveniencing them There was a little wait!! I would recommend Archer Volks Wagon Service again More

by YNOTME267 Verified Customer Verified Customer

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Great experience with service advisor Ivan, attentive and take care of all my service needs for my Volkswagen take care of all my service needs for my Volkswagen More

by angelortiz132 Verified Customer Verified Customer

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Charge me for a diagnosis but didn't fully do the diagnostic and told me they have to charge me a separate diagnosis fee but tells me my car needs a new long block without actually testing anything. diagnostic and told me they have to charge me a separate diagnosis fee but tells me my car needs a new long block without actually testing anything. The services advisor Ivan just was trying to get a big commission off my repairs terrible customer service More

by boregbesan Verified Customer Verified Customer

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My Car / steering wheel was shaky after I go above 60MPH, hence I came for tire balancing, it was not fixed but there were more problems where the car stared shaking more than before even below 60 MPH , then hence I came for tire balancing, it was not fixed but there were more problems where the car stared shaking more than before even below 60 MPH , then they said go to place where you replaced tires really disappointing... More

by vikasbj Verified Customer Verified Customer

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For quick and easy service bring your VW to Archer Volkswagen. Thank you for the great service! Volkswagen. Thank you for the great service! More

by ed83 Verified Customer Verified Customer

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Made appointment was quick and simple . Dropped off car for one to two hours and was done with inspection . Dropped off car for one to two hours and was done with inspection . More

by hieu.nguyen1123 Verified Customer Verified Customer

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