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Courtney Crook

Overview Reviews (70) Inventory (320)

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Courtney Crook

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Courtney Crook | Page 2

Service Advisor

Don Ayres Honda

4740 Lima Road
Fort Wayne, IN 46808

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5.0

70 Reviews

Overview Reviews (70) Inventory (320)

5.0

70 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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70 Reviews of Courtney Crook

December 30, 2023

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Employee Rating

Very informative professional and responsive. Completed service in a timely manner. Was greeted upon arrival. Completed service in a timely manner. Was greeted upon arrival. More

by Amaldeney

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Workmanship

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Recommend Dealer

Yes

Helpful 0

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Jan 01, 2024 -

Don Ayres Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don Ayres Honda.

Dec 30, 2023 -

Amaldeney responded

Great Dealer!

December 22, 2023

Dealership Rating

Employee Rating

Easy in and out. They always take great care of us whenever we come in! They always take great care of us whenever we come in! More

by Stanleys520

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Workmanship

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Recommend Dealer

Yes

Helpful 0

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Dec 26, 2023 -

Don Ayres Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 08, 2023

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Employee Rating

It was a pleasure to observe the consistent courtesy displayed by ALL the employees as they interacted with customers. 100% is hard to get these days! displayed by ALL the employees as they interacted with customers. 100% is hard to get these days! More

by kbird77

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Dec 10, 2023 -

Don Ayres Honda responded

It's great to hear that Courtney was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Don Ayres Honda!

Dec 10, 2023 -

kbird77 responded

It was a pleasure to observe the consistent courtesy displayed by ALL the employees as they interacted with customers. 100% is hard to get these days! Of particular note was the professional customer service Courtney Crook provided to me. Courtney clearly demonstrated her commitment to being the best in every aspect of her work. I found Courtney to be very candid, knowledgeable and forthcoming as she carefully answered and explained the multiple questions I asked. Courtney was very busy with other customers but always gave me her full attention when I had additional questions.

November 22, 2023

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Employee Rating

Service was good, they had car done quicker than expected. Everyone was polite and courteous. expected. Everyone was polite and courteous. More

by fuhman56

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Nov 22, 2023 -

Don Ayres Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 21, 2023

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Excellent service! Courtney Cook my Service Advisor is always great to work with.! Love my Honda Fit! Courtney Cook my Service Advisor is always great to work with.! Love my Honda Fit! More

by jackieR

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 21, 2023 -

Don Ayres Honda responded

Jackie, Thank you! Courtney and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your Honda Fit! Thank you for choosing Don Ayres Honda.

November 20, 2023

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Employee Rating

Always a fabulous experience! Clean, well mannered staffing who are a pleasure to work with. Time estimated is always accurate. Never a worry when taking my car here! Staff is Clean, well mannered staffing who are a pleasure to work with. Time estimated is always accurate. Never a worry when taking my car here! Staff is second to none! More

by April.lehman

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Workmanship

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Recommend Dealer

Yes

Helpful 0

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Nov 20, 2023 -

Don Ayres Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, April, and look forward to your next visit.

November 01, 2023

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Employee Rating

Everything went very smoothly for my first service on this car. The staff are all very professional, pleasant, and helpful. this car. The staff are all very professional, pleasant, and helpful. More

by Donna Dawes

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Workmanship

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Recommend Dealer

Yes

Helpful 0

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Nov 02, 2023 -

Don Ayres Honda responded

Donna, Thank you for taking the time to share your thoughts on working with Courtney and our team. We're glad to hear we delivered such a great experience!

October 25, 2023

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Employee Rating

I brought my CRV in for routine maintenance and was pleased with the service. Courtney was my advisor and answered all my questions. The service was done in a timely manner. pleased with the service. Courtney was my advisor and answered all my questions. The service was done in a timely manner. More

by fujiocent1787

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Oct 26, 2023 -

Don Ayres Honda responded

Thanks for sharing about your experience with Don Ayres Honda. Courtney and our team appreciate your business and hope to see you again soon!

October 23, 2023

Dealership Rating

Employee Rating

Always received excellant service and great communication from all technicians. The appointment scheduling is efficient, and the oil change price is great. from all technicians. The appointment scheduling is efficient, and the oil change price is great. More

by ademuyt

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Oct 23, 2023 -

Don Ayres Honda responded

Thanks for sharing about your service experience with Don Ayres Honda. We appreciate your business and hope to see you again soon!

October 04, 2023

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Employee Rating

Courtney went above and beyond when repairs took longer than expected and made sure we were taken care of. than expected and made sure we were taken care of. More

by jodimayjune

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Oct 04, 2023 -

Don Ayres Honda responded

Thanks for sharing your thoughts about your experience with Courtney here at Don Ayres Honda. We appreciate your business and hope to see you again soon!

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