Courtney Devine | Page 40

I already did this survey, why do I have to do it again? How do I stop getting request? How do I stop getting request? More

by gordoj48 Verified Customer Verified Customer

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2 wires needed to be fixed and it took 6 days to get my car back with very little communication. car back with very little communication. More

by starz24 Verified Customer Verified Customer

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My issue was fixed but they forgot to wash my car. It seemed like it was a quick issue and I was there for almost 3 hours. It seemed like it was a quick issue and I was there for almost 3 hours. More

by ashtag84 Verified Customer Verified Customer

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Looking for Ryan on my scheduled appointment. Didn't find him or the offices as they were being remodeled. Over to the BMW side and was introduced to Courtney who took care of us. Friendly and ex Didn't find him or the offices as they were being remodeled. Over to the BMW side and was introduced to Courtney who took care of us. Friendly and expert service as always. More

by mgs4dave Verified Customer Verified Customer

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Not happy at all with my service visit on Monday. Ferman lost a significant sale from us because of inadequate communication/service. I specifically told Courtney I wanted the mini serviced not j Ferman lost a significant sale from us because of inadequate communication/service. I specifically told Courtney I wanted the mini serviced not just an oil change. Also told her I wanted a loaner while vehicle was getting serviced. We discussed a coupon I received for a $150 AC inspection and discussed the seat the was broken. She never told me that they would not give us a loaner since all we were doing was an oil change. As a matter of fact, we scheduled the service for Monday because she said they would not give out a loaner on Friday in the event that repairs were needed. My spouse is the one who brought the car in. I told her what we were doing and, most important, she should get a loaner. On Monday, she was told they don't give loaners out for oil changes and Courtney talked her out of the $150 AC check. It was a very frustrating experience for her. After a couple of hours, we get this text recommending all the services the vehicle needed. There was no way she was going to sit around for a few more hours waiting for all the services to be done. NOW, had we had a loaner, we would have said move forward to do the services and repair the seat. Unfortunately, Lisa bought a 3yr oil change package which I will call in the next couple of days and try to get refunded because it is not worth the drive and wait for an oil change. Very disappointed. Will try to find a reputable mini repair shop. More

by drasmussin Verified Customer Verified Customer

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Fantastic staff at Ferman mini Cooper. salesman Race Alley and manager Michael Stanton have made me feel more like a friend than a customer. Outstanding service, out standing help in every salesman Race Alley and manager Michael Stanton have made me feel more like a friend than a customer. Outstanding service, out standing help in every way. It will be a long time before I consider leaving this mini Cooper team. James Hyland. More

by jimhyland Verified Customer Verified Customer

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Love my mini service from this location, but I had to give only 4 stars because the mini location is being remodeled and no one is answering the phones. It took several attempts to get a live voice. give only 4 stars because the mini location is being remodeled and no one is answering the phones. It took several attempts to get a live voice. More

by jcooper05 Verified Customer Verified Customer

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All staff members are always friendly and helpful. All service appointments to date have been easy, quick to schedule and complete to perfect satisfaction. Ferman Mini is the BEST ! All service appointments to date have been easy, quick to schedule and complete to perfect satisfaction. Ferman Mini is the BEST ! More

by svan00 Verified Customer Verified Customer

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My mini Cooper is a 2012. The only place I’ve ever brought it for service is Furman. And everyone has been very nice to me and taking very good care of me. Matthew knows I’m a The only place I’ve ever brought it for service is Furman. And everyone has been very nice to me and taking very good care of me. Matthew knows I’m a widow when I’m alone I don’t know anything about cars, so he make sure that I am taken care of your service. People are wonderful. I had a blowout a year and a half ago and one of the mechanics was driving down Belcher test driving the car he was repairing. I was on my way for service anyway and he pulled over and got me fixed up so I could get to the dealership. Everyone was so nice they made sure I was all right I want it’s time for a new car that’s where I’ll get it. More

by jsh6554 Verified Customer Verified Customer

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This was our first time in. A very nice team welcomed us and helped us and gave us a Lyft to have lunch while car was in service. Thanks. A very nice team welcomed us and helped us and gave us a Lyft to have lunch while car was in service. Thanks. More

by marielleth Verified Customer Verified Customer

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