Courtney Esposito | Page 8

Dealer GM and service team did all the right things in dealing with my service issues. They communicating regularly on the availability of the parts needed for my repairs and in promptly contacting me to dealing with my service issues. They communicating regularly on the availability of the parts needed for my repairs and in promptly contacting me to schedule and complete the repairs that were needed. More

by Dyanik Verified Customer Verified Customer

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Very helpful and efficient. Work is done in time. Courtney explained everything that was done on my car. Work is done in time. Courtney explained everything that was done on my car. More

by Anna Verified Customer Verified Customer

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Very friendly and upfront about everything. Courtney was very pleasant and I am looking forward to having my service done there again. Courtney was very pleasant and I am looking forward to having my service done there again. More

by CORKERYNICK Verified Customer Verified Customer

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Quick and no issues Great service great people and they got me out of there in no time got me out of there in no time More

by mike12fiori Verified Customer Verified Customer

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I was informed that installing part would take 1. 5 hrs it took 3.5 hrs and booked cab also didn't come.had to wait for long 5 hrs it took 3.5 hrs and booked cab also didn't come.had to wait for long More

by charan78 Verified Customer Verified Customer

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I made a 3:00 apt for an oil change. It took around 2hours. This is not too long, but I would really love it if it didn't take quite so long . It took around 2hours. This is not too long, but I would really love it if it didn't take quite so long . More

by margaretstead Verified Customer Verified Customer

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Kept well informed about car servicing Let me know quickly cars current condition and if it needed anything more then oil change quickly cars current condition and if it needed anything more then oil change More

by daip116 Verified Customer Verified Customer

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I was having an issue with my tire monitor system and I explained it to Courtney. She helped me with my service appointment and warranty. Excellent experience with Courtney and Napoli. explained it to Courtney. She helped me with my service appointment and warranty. Excellent experience with Courtney and Napoli. More

by loveangel121372 Verified Customer Verified Customer

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I was asked by the salesman what I was looking for in a vehicle. I told him I wanted something better on gas, a large panoramic sunroof and luxury options like heated seats and steering wheel. He showed me vehicle. I told him I wanted something better on gas, a large panoramic sunroof and luxury options like heated seats and steering wheel. He showed me my options and I selected a vehicle that had everything I wanted. My salesman told me I had 60 days to go through the vehicle and figure it everything was OK and if there was anything wrong to come back and they will fix it. I text him back a few days later and told him my ac and heated steering wheel were not working properly. He referred me to service. They took my vehicle, diagnosed the problem, never called when the parts arrived. I had to keep call them. They repaired my ac but said they will not fix my heated steering wheel because its not a safety issue. So basically I was sold a car based on my needs, the car was advertised to have all the features wanted, and now they won't repair it. Im very disappointed and feel like I was scammed. I would've either picked a different vehicle or gone elsewhere if I would have known this is how Napoli does business. More

by Jmariconde Verified Customer Verified Customer

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Thank you, Courtney for your support during this situation Happy to have my car back after it was fixed situation Happy to have my car back after it was fixed More

by CHITTEM Verified Customer Verified Customer

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