Coy Carney | Page 11

John Harper and Coy Carney both were so great and helpful! Buying my car was fast and easy! Would definitely recommend using them! helpful! Buying my car was fast and easy! Would definitely recommend using them! More

by SHELBIB_03 Verified Customer Verified Customer

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Still don't have my car back and it was already supposed to be done. to be done. More

by JZZYBBY1999 Verified Customer Verified Customer

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The dealership made this ordering process super simple. Cody was very knowledgeable on the vehicle and super easy to work with. This purchase process was great! Cody was very knowledgeable on the vehicle and super easy to work with. This purchase process was great! More

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I was told that my trade in would be paid off, and about a week later I get a text saying that I still owe almost 200 dollars. But according to the finance manager it’s ok it’s only 200, I feel this is some a week later I get a text saying that I still owe almost 200 dollars. But according to the finance manager it’s ok it’s only 200, I feel this is something I should have been told before we signed the paperwork. More

by RODENONE Verified Customer Verified Customer

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I have been with this dealership for many years and have always got pretty much what I needed always got pretty much what I needed More

by Nancy _894 Verified Customer Verified Customer

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The entire process was very easy and fast! We didn't have to spend all day at the dealership! Our sales man Issac was quick to answer all our questions, and was very generous and helpful. We didn't have to spend all day at the dealership! Our sales man Issac was quick to answer all our questions, and was very generous and helpful. More

by ANASUAREZ1282 Verified Customer Verified Customer

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Cody was very helpful and personable. Straight shooter that was very upfront and honest. My wife and I were treated with respect which was very much appreciated. I would recommend this de Straight shooter that was very upfront and honest. My wife and I were treated with respect which was very much appreciated. I would recommend this dealership to anyone needing to purchase a new vehicle. More

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While they've got lots of vehicle inventory, the sales and finance people have a complete and TOTAL lack of communication & follow-thru, once the "sale" is done. They happily took my money (a Cashier' and finance people have a complete and TOTAL lack of communication & follow-thru, once the "sale" is done. They happily took my money (a Cashier's Check for the purchase price), but then told me the vehicle still needed to be serviced & inspected. After a few days, I called and was told that the "remote" (the key-fob) was defective and a new one was on order, but it could take several days to a week to receive. I asked if I could take delivery anyway, and just come back when the key-fob arrives, and they said, "sure, no problem. Come by tomorrow afternoon, we'll have it ready". I arrived the following afternoon, only to find that the vehicle had NOT been "fully" serviced (if at all), nor had it been washed & detailed as they had said it would be. The oil was still dirty, none of the fluids had been topped-up, and the vehicle was filthy. I was pissed!! I asked to speak with the Service Manager, and he assured me that the oil had been changed, but agreed that the fluids were missed (really...?), and not washed and detailed (obviously). They topped the fluids, and I left. Had I not called to check on the vehicle's status, how long would I have waited? Would they have just kept the vehicle until they received the new key fob? Why didn't anyone think to call me and give an update? Unbelievable... They did call a few days later, and I returned to have the new key programmed, which went smoothly. I still do not believe the oil was ever properly changed, because the "oil life" monitor had not been reset. It was indicating "23% life remaining" (about 75% used), so I changed it myself and reset the monitor. To date (now 3 weeks later) the oil is still quite clean... it had definitely not been changed by them (it was very brown for having supposedly been changed by them the day before). They also never did the wash & detail work, as indicated. Lord only knows what else they missed or omitted. UPDATE: I discovered that there was no lug nut "key" supplied with the vehicle (although they did supply a brand new spare tire). If I did have a tire problem, I had no way to remove a tire and put on a spare. I alerted them about this oversight, and they said they really couldn't do anything, as they [apparently] didn't get the key with the vehicle. I ended up buying 20 new lug nuts, and they were kind enough to change-out the tires and install the new lugs for me, at no charge (I changed tire sizes, to a smaller off-road tire). They did do me good on that situation. Thank you! Although I'm quite happy with the vehicle, I'm quite disappointed with this dealership. Very POOR customer service, as a whole (with the exceptionof the tire work, thanks Gage), and poor communication with the customer. I probably would not buy here again. I might recommend them to someone looking to buy, but with the warning to make them communicate better. More

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So far the best Dodge truck I’ve ever owned with disappear ride the best mileage and Power that I’ve ever asked for thanks All American! disappear ride the best mileage and Power that I’ve ever asked for thanks All American! More

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Cody was great to work with. Extremely knowledgeable and personable. He worked hard to make sure we were pleased. Extremely knowledgeable and personable. He worked hard to make sure we were pleased. More

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