Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 46

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
568 Reviews
4.9

568 Reviews

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568 Reviews of Craig Douglas

September 11, 2021

Dealership Rating
Employee Rating

Two things bothered me-one is never got to see Carfax. Was read few details. Turns out car had three repos previously. Second-not told percentage rate. I know I should have looked at the sales order bette More

by stevemehal
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Sep 12, 2021

Ken Ganley Ford Norton responded

Thank you, Steve, for taking the time to submit a review. We take pride in good customer service and are happy that your purchase experience was fast and straightforward. We do however regret the lack of communication regarding the Carfax and percentage rate. If you would like to further discuss your concerns, feel free to contact me at your convenience.

August 30, 2021

Dealership Rating
Employee Rating

Tony was great, very friendly, and did not attempt to push me into a vehicle. Highly recommend dealing with Tony for all purchases. Love the truck!! More

by Johnrnagurney
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Aug 31, 2021

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new truck, and don't hesitate to reach out if you need anything else.

Sep 07, 2021

Ken Ganley Ford Norton responded

Hi, your wonderful feedback and rating mean a lot to us. Thanks for the recommendation, and have an amazing day!

August 27, 2021

Dealership Rating
Employee Rating

The dealership was clean and everyone was friendly. They treated us with respect.Made us feel at home.I will look there for my next car. More

by Phil
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Pangburn

Aug 27, 2021

Ken Ganley Ford Norton responded

Thank you, Phil! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new vehicle and thank you for choosing Ken Ganley Ford.

August 21, 2021

Dealership Rating
Employee Rating

My second time dealing with Franco and Ganley Ford. Their customer service is top notch and the process is smooth. I will return in the future! More

by Holpuch05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2021

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Aug 25, 2021

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Thank you, and have a fantastic day!

August 19, 2021

Dealership Rating
Employee Rating

10/10 service for my first buy, wouldn’t have gone anywhere else, thank you to Desmond for the amazing service and advice with this car :) More

by yutzyjulee
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Aug 19, 2021

Ken Ganley Ford Norton responded

Thank you so much for your kind words for Desmond, and for taking the time to leave us this wonderful feedback!

August 19, 2021

Dealership Rating
Employee Rating

We have purchased several vehicles from Ganley Ford and have never been disappointed with sales or service. We have and will continue to recommend Ganley Ford to family and friends. More

by DORILEEMORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2021

Ken Ganley Ford Norton responded

Thank you, we appreciate your business and our team looks forward to serving you again soon!

August 13, 2021

Dealership Rating
Employee Rating

The experience was very pleasant, everything went very smoothly, everyone was very friendly and courteously to me. From entering the door I felt welcomed. No pressure, just very experienced people helpi More

by DLOOPER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 15, 2021

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 02, 2021

Dealership Rating
Employee Rating

Tony was a great help in helping me choose my new vehicle. This was the first time I’ve ever purchased a new vehicle. I’m very pleased. More

by ronaldsmith12000
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe , Ken Steel

Aug 02, 2021

Ken Ganley Ford Norton responded

Thank you, Ronald! Here at Ganley Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed working with Tony, and it was a pleasure having you at the dealership. We appreciate your review!

July 23, 2021

Dealership Rating
Employee Rating

Very fast process, I was honestly impressed with how fast the dealership responded to working any kind of deals with me. They were very kind and did anything in there power to get me to the price I wanted an More

by Tylertickle222
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Jul 23, 2021

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ganley Ford. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

July 10, 2021

Dealership Rating
Employee Rating

Great Dealership! We got a really good deal on a Explorer with low miles and no issues! Will definitely recommend this dealership to others! Thank you for the great deal Ganley and Franco! More

by kstump2011
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Jul 10, 2021

Ken Ganley Ford Norton responded

Thank you for your business and this review! We're happy to hear that Franco was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We appreciate your recommendation and hope you enjoy your Explorer!

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