Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 47

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
568 Reviews
4.9

568 Reviews

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568 Reviews of Craig Douglas

June 28, 2021

Dealership Rating
Employee Rating

Ganley Ford has always treated me both professionally and respectfully. I was a little upside down in my lease and they were able to get me into a nicer vehicle for only a few dollars more a month! More

by pengelta
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Scott Spath, Kevin Kneebusch , Sean Pangburn

Jun 29, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ganley Ford are glad to have you as a customer.

June 15, 2021

Dealership Rating
Employee Rating

Salesman Austin was great. Management tried to screw me over on price after I signed an agreement. They swapped a paper in without my signature for $2,000 higher. They tried to pull sneaky tricks in financ More

by Trayjen
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Chapman, Kevin Kneebusch , Austin Temsey

Jul 02, 2021

Ken Ganley Ford Norton responded

Trayjen, It is great to hear that working with Austin was a positive one but hearing that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

June 11, 2021

Dealership Rating
Employee Rating

Desmond has worked with my wife and I on many occasions. Always attentive and knows what we need. Great and varied selection of Ford vehicles. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Jun 12, 2021

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you, John. Quality customer service is always our number one priority, and we're happy to hear that Desmond always meets your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

June 11, 2021

Dealership Rating
Employee Rating

Everyone is always so polite and helpful. Been dealing Everyone is always so polite and helpful. Been dealing with Franco for years . Advise anyone looking for new or used to go see him. :). Thank More

by Kbonf07210
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, John Chapman , Carly Neubert

Jun 11, 2021

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your great feedback with us. We are delighted to learn about your positive experience with Franco. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 04, 2021

Dealership Rating
Employee Rating

Very friendly and helpful, extremely professional and friendly salesperson, I'm glad I drove over an hour to get there, well worth it. Noticed how well they worked together, very organized, thank you More

by Pblock21
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Jun 04, 2021

Ken Ganley Ford Norton responded

We are happy to hear that Austin provided you with a professional & friendly experience! Thank you for making the hour long trip to Ganley Ford, we really appreciate your business! And thank you for the kind 5 star review!!

May 25, 2021

Dealership Rating
Employee Rating

This is the dealership to go to ! Franco is our man for buying a new car, second time to trade in our vehicle with him. Great to deal with, no gimmicks, no punches. Go to Ganley Ford, you won't be sorry !! More

by Steve3165
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

May 25, 2021

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience here with Franco. Congratulations on your new Fusion, Steve! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 21, 2021

Dealership Rating
Employee Rating

Great service, positive attitudes, answered all questions, everyone greeted me by name and inteoduced themselves. They seemed excited for me and ready to help whenever I needed them. More

by KKDOUGLAS96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 21, 2021

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 05, 2021

Dealership Rating
Employee Rating

Great experience with Ganley Ford. I searched far and wide for the specific truck I wanted (I’m from North Dakota) and found my truck here at Ganley Ford. After inquiring on the truck, I was quickly met More

by tlancaster47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 05, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new truck! All of us at Ganley Ford are glad to have you as a customer.

April 22, 2021

Dealership Rating
Employee Rating

Great dealership with great people. I went in to look at a specific vehicle that was already being looked at by another customer, and Austin found me another vehicle that I liked even better. More

by Brett.netzband
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Apr 22, 2021

Ken Ganley Ford Norton responded

Thank you, Brett, for your business and this review. We're happy to hear that Austin and our team were able to help you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new vehicle!

April 21, 2021

Dealership Rating
Employee Rating

Ganley Ford is one of the few dealerships that offer courtesy cars if your car needs service that takes over a day to complete. I appreciate that they offer this service. More

by LPOPLOS1183
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , Paul Asano

Apr 21, 2021

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

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