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Craig Francis
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Craig Francis | Page 14
Sales Professional
Hyundai of Cool Springs
201 Comtide Court
Franklin, TN 37067
140 Reviews
Dealership Experience
12 yrs, 5 mos
Industry Experience
14 yrs, 7 mos
140 Reviews
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140 Reviews of Craig Francis
September 01, 2015
Great Experience, Great Place, Great People/Employees Open on Sundays, Given a good price, No pressure, Wonderful people, took care of my needs tried to please, I could go on but afraid they will get a bi Open on Sundays, Given a good price, No pressure, Wonderful people, took care of my needs tried to please, I could go on but afraid they will get a big head. LOL Thank You so much for being there when I needed to purchase my vehicle. Also for not pressuring me or showing me something I was not looking for. I truly appreciate everything and I am glad I met the wonderful people at Cool Springs Hyundai More
by LITTLEBIT403
Verified CustomerOther Employees Tagged: Jason Leslie
Helpful 
August 20, 2015
August 2015 purchase. Open and friendly. Easy to talk to. No real pressure (other than what you pressure yourself with). This part should not have a minimum word length. Open and friendly. Easy to talk to. No real pressure (other than what you pressure yourself with). This part should not have a minimum word length. More
by REGINALD.SMITH5
Other Employees Tagged: Mark Salvino
July 21, 2015
Great experience that led to buying a new car! I loved my last Tuscon and knew I wanted another. Luckily I got the last Tuscon of the color I wanted. I loved my last Tuscon and knew I wanted another. Luckily I got the last Tuscon of the color I wanted. More
by CATLWALKER
Other Employees Tagged: Mike Pierce
July 11, 2015
Great experience This dealership shows respectful and polite environments to the customers. Craig Francis was very professional and kind. Was never pushy. He made sure This dealership shows respectful and polite environments to the customers. Craig Francis was very professional and kind. Was never pushy. He made sure I met my needs and qualities. More
by HARRYRA18
July 07, 2015
EXCELLENT HE WAS THE MOST KIND, AWESOME SALESMAN I'VE EVER DEALT WITH. HE WENT OVER EVERYTHING WITH ME. HE TREATED ME WITH THE UP MOST KINDNESS. HE IS A VERY SP HE WAS THE MOST KIND, AWESOME SALESMAN I'VE EVER DEALT WITH. HE WENT OVER EVERYTHING WITH ME. HE TREATED ME WITH THE UP MOST KINDNESS. HE IS A VERY SPECIAL AWESOME GENTLEMAN. WHEN I'M READY TO TRADE MY CAR I WANT TO BUY IT FROM HIM AGAIN, AGAIN, AND AGAIN. AND I WILL RECOMMEND MY FAMILY & FRIENDS TO BUY FROM HIM. SO THANKS AGAIN CRAIG FRANCIS. More
by EARLEANML
June 05, 2015
Craig and van are awesome I recieved great service and left with the car i wanted. I love my new hybrid, and i cannot wait to see the drop in my gas costs! Thanks, Craig and I recieved great service and left with the car i wanted. I love my new hybrid, and i cannot wait to see the drop in my gas costs! Thanks, Craig and Van!,, More
by CHDUBEN
May 22, 2015
My experience was unbeleivable. Craig Francis was excellent My experience was excellent. I dealt with Craig Francis who I found to be the most honest salesman that I have ever dealt with. Easiest day I ever h My experience was excellent. I dealt with Craig Francis who I found to be the most honest salesman that I have ever dealt with. Easiest day I ever had Thanks so much More
by Monday19
May 21, 2015
Poor service! Updated review: After my initial review, Frank Odrobina (GM) from Hyundai at Cool Springs called and offered to get the issue resolved. They were pr Updated review: After my initial review, Frank Odrobina (GM) from Hyundai at Cool Springs called and offered to get the issue resolved. They were prompt in their response. He told me that I should contact him in case there are any issues henceforth and assured that they will definitely try to work things out. I still would have preferred this treatment before I posted the earlier review. My suggestion is, contact Frank if things do not work out between you and sales team or service team. Old review: I bought hyundai sonata 2014 from hyundai at coolsprings. My sales person was Craig. When you are buying the sales team is very enthusiastic and they will promise you things which they don't remeber later. First of all they got a car for me with 700 miles on it. I was not happy with it and told them I am paying for a brand new car and don't want it with these many miles. They said we had to get it from other dealer and other things. But I was not informed about it. Later they told me they can another car but it will have about 300 miles on it and I was OK with it. Then the sales person said first year maintenance is on the dealer. But they didn't say it just includes oil and filter change. Also, they didn't say that though it is all first year actually there will only be two oil changes. I followed the recommended plan provided by hyundai in their manual. According to which I had to do third oil change within first year. When I went there they said I have to pay for it. When I talked to sales person he kept telling me how often he does his oil change. I showed him the owner's manual and told him that I fall in category where my car is driven in severe condition. According to which third oil change is required. Then he said I am 1 year 3 days over and so I have to pay. I told him I tried to get appointment before the end of my first year but that was not available. Then he said he is sorry and nothing can be done. Additionally, my hood was out of alignment and it used to vibrate while driving. This was way before the end of my first year. I asked them to have a look at it. But nothing was done at the service department. The service is not good at all. I am not happy about the service they give. I told the same to Craig. And I am not recommending this dealer to anyone. More
by Sammed
Other Employees Tagged: Frank Odrobina
May 21, 2015
Excellent Best experience in buying a car I've ever had I would gladly recommend this dealership to anyone who wants a Hyundai They are the best I've ever deal Best experience in buying a car I've ever had I would gladly recommend this dealership to anyone who wants a Hyundai They are the best I've ever dealt with More
by The man
Other Employees Tagged: Mark Salvino
September 20, 2014
BEYOND SATISFACTION THIS DEALERSHIP GOES ABOVE AND BEYOND FOR ME! THEIR SERVICE IS AMAZING AND THERE IS NO ONE ELSE LIKE THEM! THEY ARE FAST AND FRIENDLY FROM RYAN IN SER THIS DEALERSHIP GOES ABOVE AND BEYOND FOR ME! THEIR SERVICE IS AMAZING AND THERE IS NO ONE ELSE LIKE THEM! THEY ARE FAST AND FRIENDLY FROM RYAN IN SERVICE TO CANDAS AT THE CASHIER OFFICE. I WILL CONTINUE TO BUY AND HAVE MY VEHICLES SERVICED HERE! THANK YOU More
by RDUNNING21
Other Employees Tagged: Mark Salvino, Freddie Henderson, Mike Pierce , Oscar Benavides, Laura Gudvangen, Jason Leslie, Frank Odrobina, Thomas Pacconi, Veronica Rossman, Zack Tilley, RYAN DUNNING!
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