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Craig Hatcher
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Craig Hatcher | Page 3
Service Manager
Ken Ganley Subaru Wickliffe
28840 Euclid Ave
Wickliffe, OH 44092
56 Reviews
Dealership Experience
6 yrs, 5 mos
Industry Experience
18 yrs
Languages Spoken
English
56 Reviews
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56 Reviews of Craig Hatcher
February 21, 2023
I purchased 4 new tires on Friday. I got there early for a 10am appointment and Craig helped get me checked in. I picked up the car on Saturday since they needed more time to complete I got there early for a 10am appointment and Craig helped get me checked in. I picked up the car on Saturday since they needed more time to complete the work. The printout of the wheel alignment was not attached to the billing paperwork, nor was the free tire rotation coupon book. The service person on Saturday located the coupon book, but said I needed to contact Craig about the missing alignment paperwork. I left a message on Craig's line yesterday morning and have not yet heard back. I would like proof that the alignment was completed. This facility does good work, but it appears they overschedule for the service staff they have. The people are freindly and I plan to keep going there, I will just add time to when they say it will be ready. More
by peachymjr
Helpful 
January 12, 2023
Service advisor, Joshuah Nassan, great to work with. The Subaru Wickliffe team is always top notch. They keep you updated every step of the way and provide professional friendly service. As a bonus, The Subaru Wickliffe team is always top notch. They keep you updated every step of the way and provide professional friendly service. As a bonus, the coffee is great too! They always do their best! More
by rodneybarbara01
Other Employees Tagged: Joshuah B Nassan
January 09, 2023
Have been with this branch for a while. They are trustful and professional. I would recommend to any subaru owners. They are trustful and professional. I would recommend to any subaru owners. More
by SubaruLife
Other Employees Tagged: Franco Lanese, Jason Caja, Erica Caja, Serge Akilimali, Sam Velez, Michael Campoletti, Larry Clement , Phil Almas, Lourdevic Delva
October 03, 2022
The Dealership has always been upfront with me about maintenance issues. Things get worked on and corrected the first time. Joe Vitale has been very attentive and responsive to my needs maintenance issues. Things get worked on and corrected the first time. Joe Vitale has been very attentive and responsive to my needs More
by C. Riley
Other Employees Tagged: Jason Caja , Giovanni Casella, Joe Vitale
June 21, 2022
The service at Ken Ganley East is exceptional! Everyone greets you by name, they are friendly and professional. The reason I bought my second Subaru from here is the service department! Great work Everyone greets you by name, they are friendly and professional. The reason I bought my second Subaru from here is the service department! Great work Craig, Jason, and Giovanni! More
by Nolagrl
Other Employees Tagged: Jason Caja , Giovanni Casella
November 28, 2021
Purchased a 2021 Subaru Touring ascent. Have been going back and forth with dealership and corporate to fix ongoing issues with our new car. Corporate doesn’t return calls and dealership is unable to fix p back and forth with dealership and corporate to fix ongoing issues with our new car. Corporate doesn’t return calls and dealership is unable to fix problem. Avoid Subarus. More
by Julia
April 22, 2021
A big shout out to Brad and Brian at Ganley Subaru East for their expertise with the purchase of my new Crosstrek! I would also like to say thanks to Craig H. in service for the recommendation to purchas for their expertise with the purchase of my new Crosstrek! I would also like to say thanks to Craig H. in service for the recommendation to purchase from Ganley Subaru East. More
by ppetronie
Other Employees Tagged: Brad Lunar , Brian Lunar
April 22, 2021
Made an appt. to get my 2018 Forester detailed with a special request to have rail dust stains removed from the paint, for which I offered to pay extra. I also spoke with the tech to mention this when I special request to have rail dust stains removed from the paint, for which I offered to pay extra. I also spoke with the tech to mention this when I dropped off the vehicle. When I picked up the car, the rail dust stains were not removed. I contacted Craig the next day and he asked me to bring the car back so they could make it right. Phil was the tech to work on my car the second time and he did a fabulous job. Wishing it would've been done right the first time, but many thanks to Craig and Phil for making it right!! More
by Jspot
