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Craig Hatcher
Craig Hatcher at Ken Ganley Subaru Wickliffe
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Craig Hatcher | Page 2

Service Manager

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

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4.9
56 Reviews

Dealership Experience

6 yrs, 5 mos

Industry Experience

18 yrs

Languages Spoken

English English

4.9

56 Reviews

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56 Reviews of Craig Hatcher

April 22, 2023

Dealership Rating
Employee Rating

Polite and easy to work with. Work was done in a neat manner. Kept me informed on progress. More

by ALEXANDERLGUBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annette Wagoner- Salvatore , Phil Almas, Chris Grad - great

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Apr 25, 2023

Ken Ganley Subaru Wickliffe responded

Thanks for sharing your experience, Alexander! We appreciate you trusting the Ken Ganley Subaru Wickliffe team with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future!

Apr 26, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 21, 2023

Dealership Rating
Employee Rating

Excellent service and communication. Would recommend to anyone I know and would definitely buy my next car here More

by ANNRN1964
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Recommend Dealer
Yes
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Apr 24, 2023

Ken Ganley Subaru Wickliffe responded

We're thrilled to hear you had a great experience at Ken Ganley Subaru Wickliffe! Thank you for sharing your recommendation and for choosing us for your car needs! We look forward to assisting you with your next purchase!

April 20, 2023

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Employee Rating

Place is very clean, everyone Sean to work great together , a nice experience for me. More

by JOEKOLENCIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franco Lanese , Phil Almas

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Apr 21, 2023

Ken Ganley Subaru Wickliffe responded

Thank you, Joe! We're so proud of Sean and the team for making this a five-star experience! - Ken Ganley Subaru Wickliffe

Apr 26, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. If you have any further questions, please give us a call. We're always happy to help!

April 20, 2023

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Employee Rating

good communication throughout process. Felt the radiator flush was bit steep. Car was returned cleaned and repaired. Overall I choose to maintain my car with your dealership for the care t More

by CAVSCHEF1641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franco Lanese, Jason Caja, Michael Campoletti, Larry Clement

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Apr 24, 2023

Ken Ganley Subaru Wickliffe responded

Thank you for trusting the Ken Ganley Subaru Wickliffe team with the care of your vehicle! We appreciate your feedback and look forward to serving you again next time!

Apr 26, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 19, 2023

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Employee Rating

This dealership is fantastic! They are always super friendly, knowledgeable and very helpful. I highly recommend them! More

by KAR18
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe *****

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Apr 20, 2023

Ken Ganley Subaru Wickliffe responded

We appreciate your awesome five-star review for our team! We hope to see you again for your next appointment! Thank you for your kind recommendation! - Ken Ganley Subaru Wickliffe

Apr 26, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

April 18, 2023

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Employee Rating

Everyone very nice and knowledgeable Repairs were done same day Did not have an appointment Great work!! More

by DDR2185
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Workmanship
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Recommend Dealer
Yes
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Apr 19, 2023

Ken Ganley Subaru Wickliffe responded

We appreciate the fantastic review for our team and are glad we could assist you with this repair! We hope you visit us for your next routine appointment! Thank you! - Ken Ganley Subaru Wickliffe

April 17, 2023

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Employee Rating

They were so kind and efficient, talked me through everything and made sure I was satisfied with the service. More

by EDENPECHA
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Workmanship
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Recommend Dealer
Yes
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Apr 18, 2023

Ken Ganley Subaru Wickliffe responded

Thank you for sharing your positive experience with the Ken Ganley Subaru Wickliffe team! We appreciate your business and hope we have the privilege of working with you again in the future!

April 17, 2023

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Employee Rating

The service @ Ganley Subaru is always very good. I also appreciate the professionalism i receive while dealing with Craig Hatcher. He is Awesome! Thx John V More

by JVELOTTA
Recommend Dealer
Yes
Helpful
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Apr 18, 2023

Ken Ganley Subaru Wickliffe responded

John, we're glad you enjoyed your experience with us here at Ken Ganley Subaru Wickliffe! It's great to know you enjoyed working with Craig Hatcher and that you appreciated the professionalism he provided! Thank you for your kind words and we hope to see you again soon!

April 14, 2023

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Employee Rating

I was met with courtesy and my car was serviced in a timely manner- they even washed it ! More

by lpmcneeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 17, 2023

Ken Ganley Subaru Wickliffe responded

Thank you for trusting the Ken Ganley Subaru Wickliffe team with your vehicle! We appreciate the kind feedback about your visit and hope you won't hesitate to reach out if we can be of service again in the future!

March 28, 2023

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Employee Rating

I arrived at the dealership after having my battery jumped two mornings in a row! My leased car is only 10 months old with under 6000 miles. I did not have much time, but Craig took me in rapidly & the More

by ajmteach
Recommend Dealer
Yes

Other Employees Tagged: Brian Lunar

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Mar 30, 2023

Ken Ganley Subaru Wickliffe responded

Thank you for the review! We're happy to hear Craig took great care of you during your recent visit and we hope you won't hesitate to reach out if we can be of additional assistance. Take care! - The Ken Ganley Subaru Wickliffe Team

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