Craig Noe | Page 21

Rye Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Rye Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru.

Rye Subaru responded

Dear Mr. Rui Tiago Dos Santos, I apologize that you felt I treated you unprofessionally. However, I would like to clarify some points regarding our encounter. Firstly, you arrived 45 minutes late for our scheduled appointment to drive your vehicle. This delay caused us inconvenience and disrupted our schedule. Secondly, during the drive, you drove at high speeds that showed no regard for our safety. You claimed that there was an issue with your vehicle that you could not reproduce, but the actions you took were excessive and unnecessary. When we returned to the property, I politely asked to speak with you about the recording devices you had installed in your vehicle. Our staff and I did not consent to being recorded while your car was being worked on. I explained to you that recording without consent is illegal in the state of New York, and our attorneys confirmed this. I am sorry that you felt I became unprofessional when I brought up the recording issue. We have nothing to hide, but it is important to follow the law and respect others' privacy. Thank you for your past business, but we wish you all the best in finding a new place to do your business. Have a Happy and Healthy New Year. Respectfully, Eric Pagan General Manager Rye Subaru

Rye Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru.

Rye Subaru responded

Barry, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rye Subaru, we look forward to having you as one of our valued customers for many more years to come!

Rye Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Louis and Ronnie here at Rye Subaru.

Rye Subaru responded

We are very happy to have provided you with such a positive experience, Alice! We sincerely value your business and look forward to your next visit.

Rye Subaru responded

Thank you, Bob! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rye Subaru.

Rye Subaru responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Michael and our team. We truly appreciate your feedback!

Rye Subaru responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks, Jeffrey, for choosing Rye Subaru!