Craig Prochaska
Craig Prochaska at Lake Ford
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Craig Prochaska | Page 4

Service Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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4.5
676 Reviews

Craig was born and raised in Saukville. As a child, he always had an interest in cars. He has been in the service industry since 2010. Craigs is patient, kind and knowledgeable and makes sure his customer are taken care of. He now lives in Milwaukee with his wife and two-year-old son. There's nothing more that he loves then coming home to his son waiting for him at the door with open arms saying "da"

Dealership Experience

7 yrs, 8 mos

Industry Experience

13 yrs, 7 mos

Languages Spoken

English English

4.5

676 Reviews

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676 Reviews of Craig Prochaska

May 09, 2023

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Employee Rating

Always great service! Craig was very helpful and kept me informed on my vehicles progress! More

by gvillarreal122
Service Price Transparency
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Recommend Dealer
Yes

May 08, 2023

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Excellent service, customer attention, detailed recommended services for my car, was done in the promised time More

by edgalvan272
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Recommend Dealer
Yes

May 07, 2023

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They have been great to me every time I get my Fusion serviced there. The cost exceeds that of non-licensed shops of course, but I believe their service to be superior. More

by jwheaton57
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Recommend Dealer
Yes

May 06, 2023

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Surprise surprise, another expensive dealership. The hood latch on my car was bound up so I was forced to take it in, but $500 to replace a battery? xxxxing criminally expensive. More

by JC
Recommend Dealer
No

Other Employees Tagged: Brian Teitelbaum

Jun 14, 2023

Lake Ford responded

I'm sorry to hear that you were unhappy with the cost of replacing your battery. I understand that $500 may seem like a lot of money, but there are a few factors that can contribute to the cost of a battery replacement. First, the cost of batteries has been increasing in recent years. This is due to a number of factors, including the rising cost of materials and the increasing complexity of some replacements. Second, the type of battery you choose can also affect the cost. Some batteries are more expensive than others, depending on their features and performance. Finally, the cost of labor can also vary depending on additional repairs. It's possible that additional services were performed during your visit that may have contributed to the increased charges. We'd be happy to review the charges with you and explain what services were performed. You can contact us at 414-281-6100 to review the charges. I understand that you may be frustrated with the cost of the service, but I hope you understand that there are a number of factors that can contribute to the cost. If you have any further questions or concerns, please don't hesitate to contact us.

May 05, 2023

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Had problems the last few times but this time went great hope you keep the good work going More

by krissys78
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Recommend Dealer
Yes

May 04, 2023

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My service was fast and convenient. The programming for n my Jew didn’t take as long as I thought very happy with my service . More

by edgardlopez68
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Recommend Dealer
Yes

April 28, 2023

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Never deal with them before but you know what now I'm I'll be glad to deal over there place for me to go to get my car fixed maybe buy a new car next month More

by maldonadomanuelh
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Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards

April 28, 2023

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The service was great they diagnosed and fixed my tailgate which was dropping open occasionally and changed my oil and filter and rotated my tires and replaced 6 lug nuts Only took about hour and ha More

by fbsbrb
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Teitelbaum

April 27, 2023

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He was very pleasant and courteous. He explained everything and was thorough and complete. Great job! More

by Judypope828
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Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards

April 26, 2023

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Employee Rating

Everything went great. My service was completed in a timely manner.I would recommend Lake Ford for sales and service. More

by wzynel
Recommend Dealer
Yes

Other Employees Tagged: Craig Prochaska

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