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Craig Prochaska
Craig Prochaska at Lake Ford
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Craig Prochaska | Page 3

Service Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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4.5
676 Reviews

Craig was born and raised in Saukville. As a child, he always had an interest in cars. He has been in the service industry since 2010. Craigs is patient, kind and knowledgeable and makes sure his customer are taken care of. He now lives in Milwaukee with his wife and two-year-old son. There's nothing more that he loves then coming home to his son waiting for him at the door with open arms saying "da"

Dealership Experience

7 yrs, 8 mos

Industry Experience

13 yrs, 7 mos

Languages Spoken

English English

4.5

676 Reviews

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676 Reviews of Craig Prochaska

June 08, 2023

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Their service department is great. Very thorough and professional. Craig is the best, as well as the techs More

by lylebalistreri
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Yes
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June 06, 2023

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It was wonderful to be able to have my vehicle picked up, serviced, and dropped back off while I was at work. Craig was very helpful and communicative. Thank you! More

by bdashenhurst
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Yes
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June 06, 2023

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The greatest! !! Professional, easy to work with, they are knowledgeable and efficient. They are my company of choice when it comes to auto service and buying! More

by alyssa.ian8
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Recommend Dealer
Yes

Other Employees Tagged: Jim Bramel, Brian Teitelbaum, Micah Edwards, John Krueger

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May 23, 2023

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Job done timely and throughly. Good job removing and reinstalling headliner. Almost looks like new. More

by jandries49
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Heine

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May 17, 2023

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Craig was very friendly. The work was very proficient and I love all the beverages available while waiting great service. More

by bswieciak
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Yes
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May 16, 2023

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I didn't like the idea I had to wait 2 weeks just for parts and you don't have loaners so I had to rent a car so it was a very costly bill ,Hiller Ford has you beat, there. Otherwise I was satisfied with More

by brian.ziarnowski
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Yes
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May 12, 2023

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I bought a car October 29, 2022. I have had the car in for service 4 times already, it still is not fixed properly More

by Tommyt69
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Recommend Dealer
No

Other Employees Tagged: Jessie in Service Department

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Jun 12, 2023

Lake Ford responded

Thank you for sharing your feedback. We apologize for any inconvenience and frustration caused by the unresolved issues you have been experiencing with your vehicle. We understand how important it is to have your car fixed properly and to ensure that it meets your expectations. We sincerely apologize for any inconvenience caused by the need for multiple service visits. This is not indicative of the level of quality and reliability we strive to provide to our valued customers. To address your concerns and ensure a satisfactory resolution, we would like to request more specific details about the issues you have been facing. Please provide us with information such as the nature of the problems, the service performed, and any relevant documentation. This will enable us to investigate the matter thoroughly and determine the best course of action to rectify the situation. We are committed to providing exceptional customer service and resolving any outstanding issues with your vehicle promptly. Please contact our store manager directly at 414-817-3117 to schedule a follow-up appointment, ensuring that we allocate enough time to thoroughly assess and address your concerns. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding as we work towards a resolution. We value your feedback and look forward to the opportunity to improve your overall ownership experience. Thank you for bringing these concerns to our attention, and we will do everything we can to rectify the situation to your satisfaction

May 11, 2023

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Took care of my recall without a problem. They were friendly and helpful at time of service More

by Judyliebl
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Recommend Dealer
Yes

Other Employees Tagged: Jim Bramel, Brian Teitelbaum, Micah Edwards, John Krueger

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May 11, 2023

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Craig forced me to butyl a battery for my vehicle when my old battery is working just fine. He had a rude attitude when I didnt want to buy the battery. Shady car sell men xx. I love ford but I don't want More

by Andre Britton
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Yes
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May 10, 2023

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The service was great. I would recommend lake Ford to anyone for good service. and fair pricing More

by trodney4665
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Recommend Dealer
Yes

Other Employees Tagged: Brian Teitelbaum

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