Crista Poynor | Page 10

The advisor was excellent and keep me informed about my service. After completion of service and before payment, the advisor told me I need new tires. After getting replacement tires and returning home, th service. After completion of service and before payment, the advisor told me I need new tires. After getting replacement tires and returning home, the splash guard under my car was not properly re-installed and it came loose. I returned to service department and spoke with same advisor about issue. The issue was promptly repaired. More

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First time experience and they treated me like they knew me for years! Very helpful and friendly staff. me for years! Very helpful and friendly staff. More

by Georges Verified Customer Verified Customer

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If you are going to was the vehicle wipe it off water spots are not appreciated spots are not appreciated More

by hrlom2 Verified Customer Verified Customer

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Great service from start to finish, though the dealership should allow for combining service specials/coupons for customers having multiple services completed in the same visit. For example if all services t should allow for combining service specials/coupons for customers having multiple services completed in the same visit. For example if all services total above $XXX.xx, then one coupon per service can be applied up to $XX.xx just off the top of my head. But except for that everything was great and I’ll consider this location again for my next service and hopefully you’re offering specials to match my service needs at that time! More

by bstone26 Verified Customer Verified Customer

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No thanks why you you force me to? Just doesn’t make any sense to me Just doesn’t make any sense to me More

by bobbyoz Verified Customer Verified Customer

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N/A N/A N/A N/A N/A N/A N/A N/A More

by STERMANP Verified Customer Verified Customer

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Luci was very through and very good at getting in and out quickly; she went over what was done and what needed to be done next time quickly; she went over what was done and what needed to be done next time More

by aneugent Verified Customer Verified Customer

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Wouldn’t honor the new car service agreement, which covers oil changes for 2 years. Despite being more than 5 months since my previous oil change, despite being over 5k miles since my last change, the covers oil changes for 2 years. Despite being more than 5 months since my previous oil change, despite being over 5k miles since my last change, the company wouldn’t honor Honda’s new car service agreement. They make up a new rule that you must be under 15% oil life. Well those things can be wrong. My system currently has an error message related to the driver assist that Honda couldn’t be fixed after leaving the car with Honda. Three Hondas in a row, four within my family, it will be our last ones. More

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professional, kept in touch-returned calls, answered emails, expert technicians, everyone was very helpful and positive, 2014 Honda pilot was admittingly assembled incorrectly when manufactured, very di emails, expert technicians, everyone was very helpful and positive, 2014 Honda pilot was admittingly assembled incorrectly when manufactured, very disappointed and disatified with the Honda brand especially that Honda Corporate did not behind the vehicle case 14073074 with Jenna. Will take my complaint higher. Bobby Lanier More

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The new service director Christa is truly exceptional! She is definitely making positive changes there. I was irate when I came in and she didn’t yell or get mad. She listened and understood, then explai She is definitely making positive changes there. I was irate when I came in and she didn’t yell or get mad. She listened and understood, then explained why things happened the way it did and how she would help if I was willing to do my part. Honda found a Diamond in the rough with this woman. Thank you for not only explaining the problem with my van so I’d understand but fixing it and being fair with my price! More

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