Cristina Morales | Page 3
Sales Manager
Penske Buick GMC Of Cerritos
18400 Studebaker Rd
Cerritos, CA 90703
Dealership Experience
1 yr, 4 mos
Languages Spoken
English
Spanish
59 Reviews
Write a Review59 Reviews of Cristina Morales
January 19, 2024
Awesome! ! Love the custermer service!! Good communication 👏 👌 👍 always making sure all of my issues are taking care of. Love coming here!! ! Love the custermer service!! Good communication 👏 👌 👍 always making sure all of my issues are taking care of. Love coming here!! More
Other Employees Tagged: Anthony Aguilar, Javier Garcia, Alejandro Morales, Josue Moreno, Jose Rivera, Jose Solis, Camille Soto, Matthew Stein, Clarissa Vargas
January 11, 2024
Worked with Camille over the phone to allow me the least amount of time in the dealership. She was very knowledgeable and accommodating in finding the right truck for me. She also came in on her day off to amount of time in the dealership. She was very knowledgeable and accommodating in finding the right truck for me. She also came in on her day off to finalize my paperwork. Thank you Camille! More
Other Employees Tagged: Camille Soto , German
January 09, 2024
Unethical practice. My service advisor, Donald, was pleasant and understanding as was the service manager once my complaint was made. I took my truck in for its first My service advisor, Donald, was pleasant and understanding as was the service manager once my complaint was made. I took my truck in for its first oil change / tire rotation service which is complimentary with the purchase. I made an appointment for 9 a.m. and was expecting to wait up to an hour for this simple, routine maintenance to be completed. I had my two kids with me (ages 7 and 3) seeing as they were out of school and was comfortable with the hour wait knowing that they could keep occupied long enough for the truck to be serviced. I was immediately told that it would take upwards of three hours to complete the service because of the tire rotation seeing as my truck is lifted with 35" tires. I accepted this, with hesitation, and paid out-of-pocket to take a rideshare home since the dealership only provides a ride within five miles of the dealership (I live approx 15 miles from the dealership) and I knew my kids wouldn't last that long (nor would I expect them to). I received a call close to three hours later advising that my truck was done and ready for pickup. Rather than foot another rideshare bill, I waited until the early evening for my wife to return home from work so that she could take me to the dealership. There was a short wait to speak with a service advisor as other patrons were picking up, too (no big deal). Once my truck was pulled up, I completed a walk-around and noticed that the tires had NOT been rotated. I immediately told Donald this and he advised that his technicians indicated that they completed the service. He then retrieved one of the techs from the service area who came out and was adamant that the rotation was completed. I assured him that it wasn't and pointed out a small nick on one of the rear wheels and explained that the wheel is the only one on my truck with any type of damage and that it's in the exact same position as it was when I dropped it off in the morning. The tech immediately became short and stated that he wasn't here when it was completed and he would need to ask the other tech and walked away knowing full well that he was caught in a lie and that the service had not been completed. My service advisor immediately sought out the service manager and explained the situation. The manager offered to rotate the tires then and there but seeing as it was already 5:30 p.m. and my wife and kids were waiting to get home to dinner, I chose not to wait an additional 30 minutes to have it completed. I will take advantage of what was offered to me to compensate me for my time and the inconvenience of the situation, but beyond this, I will not return to this dealership because how do you know if the work you pay for is actually being completed??? More
December 21, 2023
Good service thank to mr Josue . Good service and good people. I’m happy with my purchase. Good service and good people. I’m happy with my purchase. More
Other Employees Tagged: Josue Moreno
November 23, 2023
Mr Moreno was great to work with. I have had him help me two times now and he make the service easy and is very thorough in explaining the service. He is also very personable. I have had him help me two times now and he make the service easy and is very thorough in explaining the service. He is also very personable. More
Other Employees Tagged: Josue Moreno, Matthew Stein
November 15, 2023
Very experienced personnel, excellent customer service when it comes to time, knowledge and brand awareness! Definitely a great brand I can trust. when it comes to time, knowledge and brand awareness! Definitely a great brand I can trust. More
Other Employees Tagged: Javier Garcia, Alejandro Morales, Josue Moreno, Jose Rivera, Jose Solis, Matthew Stein
November 08, 2023
Very professional and very helpful. They answered all my questions, and got me into my new vehicle quickly with no hassles. They answered all my questions, and got me into my new vehicle quickly with no hassles. More
Other Employees Tagged: Anthony Aguilar, Javier Garcia, Alejandro Morales, Josue Moreno, Jose Rivera, Jose Solis, Camille Soto, Matthew Stein, Clarissa Vargas
October 23, 2023
They went above and beyond my expectations for the service will definitely return for my next service very courteous 5 star service hats off to the staff service will definitely return for my next service very courteous 5 star service hats off to the staff More
Other Employees Tagged: Javier Garcia, Camille Soto