Cullen Griffin
Cullen Griffin at Capital Volkswagen Volvo Porsche
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Cullen Griffin | Page 2

Client Advisor

Capital Volkswagen Volvo Porsche

3963 W Tennessee St
Tallahassee, FL 32304

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5.0
17 Reviews
5.0

17 Reviews

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17 Reviews of Cullen Griffin

January 07, 2022

Dealership Rating
Employee Rating

I love this dealership! The staff here is friendly and my representative Cullen Griffin was phenomenal! He made the process go smoothly! My 2016 Lexus NX200t is beautiful, I am definitely pleased! More

by LaTonya
Customer Service
Friendliness
Price
Recommend Dealer
Yes

November 06, 2021

Dealership Rating
Employee Rating

Cullen Griffin did a great job, was very knowledgeable, and professional. He walked me through the purchase and delivery process and showed he cared about his customers. More

by Jared
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Carter

October 09, 2021

Dealership Rating
Employee Rating

Very helpful.Me and Cullen had been in touch for the past couple of months and my wife is extremely happy More

by blanesenn1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

September 16, 2021

Dealership Rating
Employee Rating

I am a return customer and had another positive experience when purchasing an XC40 Recharge vehicle. Sales/service persons are always friendly and courteous and the facility is clean and bright wi More

by midgemercer
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cameron Clifton, Justin Carter

September 08, 2021

Dealership Rating
Employee Rating

Cullen Griffin was great to work with! He was very friendly and professional! The dealership was very professional and they had plenty of cars to look at. Unlike many others at this time More

by Mikezolt
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Carter

September 07, 2021

Dealership Rating
Employee Rating

We were very pleased with Mr. Cullen Griffin, client advisor and other salesperson team members of Capital Volkswagen Volvo Porsche of Tallahassee, Florida. They provided us with excellent customer serv More

by DBSer
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Carter , Patricia Cliffton, Aubrey Keith

Sep 07, 2021

DBSer responded

We were very pleased with Mr. Cullen Griffin, client advisor and other salesperson team members of Capital Volkswagen Volvo Porsche of Tallahassee, Florida. They provided us with excellent customer service on the purchasing of our 2021 Volkswagen Sports Atlas.

July 31, 2021

Dealership Rating
Employee Rating

Absolute worst experience at a dealership in my life, went to buy 2 new porsche, couldn’t get anyone to wait on us, absolutely ridiculous! More

by Cabraswell7
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 05, 2021

Capital Volkswagen Volvo Porsche responded

Cabraswell7 I like to apologize for your experience when visiting our Porsche dealership. Not sure if the day you visit and the date of your response submission are the same. However a few of the Sales team members you tag in your response were not here on the day of your submission. Other teams members that were here on the date of your submission, along with myself feel terrible that we didn't provide you with the luxury experience one would expect from a Porsche dealer. As the dealership Porsche Customer Experience Manager I would appreciate an opportunity to earn your business and create an experience that aligns with the brands reputation. Please feel free to contact me directly @ 850.574.377 ext. 3030. I look forward to speaking with you soon and welcome the opportunity to speak with you regarding your experience. Thanks Lorraine Head Porsche Customer Experience Manager

Aug 05, 2021

Cabraswell7 responded

The reason why some of the employees mentioned were not present is because I mentioned everyone on the sales team. No one got up, so I included everyone. I literally walked in the dealership twice , several salesman looked at me but didn’t acknowledge I was there, I even turned around at the door, a responded , I guess no one wants to sell a Porsche today. I was in business for 40 yrs, owned three businesses, if I had seen a potential customer treated in this manner I would have fired every one at that location that had seen the customer........the absolute worst case of customer service I have ever experienced, or observed in my 63 hrs !!!

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