Curt McHenry | Page 223

A totally no hard sell experience. Dealt with CJ and he was great. Not pushy, knew the car and was ready and able to answer all questions. We left feeling comfortable in our new vehic Dealt with CJ and he was great. Not pushy, knew the car and was ready and able to answer all questions. We left feeling comfortable in our new vehicle. I had been driving Toyotas for the last 15 years and won't be going back! More

Report | Print

Unexpected purchase...unexpected experience An unexpected situation had me at the dealer looking for a replacement to my 2006 outback. Under different circumstances I would have preferred to do An unexpected situation had me at the dealer looking for a replacement to my 2006 outback. Under different circumstances I would have preferred to do internet purchase but CJ did an awesome job in restoring my faith in the car salesman. I got a very fair price, awesome customer care, friendly atmosphere and best of all we left with a smile on our faces. CJ and the rest of the team worked with us and helped make the experience as pleasant and to make sure that even we came in late in the day we were not rushed or pressured. CJ chatted with the kids, got flowers for the wife and gave us tips on our new adventure in Tucson. Left with a car and a friend. More

Report | Print

Low-Key Process I purchased my last two Subarus via the internet, not at a car dealership. Therefore, I had some trepidation as I explored Costco's car buying program I purchased my last two Subarus via the internet, not at a car dealership. Therefore, I had some trepidation as I explored Costco's car buying program, knowing that it meant going to a dealership. When I went online to obtain more information, an automatic notification went to Tucson Subaru, and my phone rang within a minute of hitting the "send" button. Frankly, it startled me, because I wasn't sure I wanted to pull the trigger at that exact moment. The salesman was CJ Nichols, and he was very low-key in his approach. The financing incentive of 1.9% interest through the end of the month nudged me off the fence, and I decided to visit CJ the following Saturday. I'm really glad I did. I was torn between two trim levels, one significantly more expensive than the other. CJ did not push me towards the most expensive trim. He explained that the Costco program meant that I could purchase either Outback for $600 over invoice, quite a bit lower than MSRP. That was it - no haggling over the price. I had researched dealer invoice on the kbb site, and knew that this was a very reasonable price. After test driving three cars, I decided to put money down on one of the Outbacks. It was not on the lot but expected by Monday. To be safe, we arranged for delivery on Tuesday. The car arrived as scheduled, and was ready when I reached the lot on Tuesday. CJ spent considerable time with me on Saturday and Tuesday explaining the many features of the new car. He was knowledgeable and patient. Of course, nothing is finished until the paperwork is signed. The next step was my visit to the Finance Manager. I thought, "Aha, this is it; this is where it becomes challenging. I just need to steel myself for what happens next." Was I ever wrong! The Finance Manager, Curt McHenry, was simply presenting options, and did not react when I declined most of them. There was zero pressure to up-sell. The price remained as quoted on Saturday with no surprises. I realized, when all was said and done, that the entire process, from beginning to end, was actually fun! I had been dreading it (as evidenced by the fact that my Forester was 12 years old). I still hear stories about other dealerships and the pressure they exert on customers, but I can attest to the fact that Tucson Subaru is not like that. Everyone with whom I worked was professional, knowledgeable, and pleasant. The car is a Consumer Reports recommend, and a NHTSA-rated safe vehicle. Moreover, it is beautiful and handles beautifully. I would heartily recommend this dealership to anyone who wants a good value on a safe vehicle. More

Report | Print

Everyone at Tucson Subaru was very helpful and professional. Kevin W. was great. The new showroom ans display of vehicles is fantastic. And Subaru cars are the top of the market for their price range. Kevin W. was great. The new showroom ans display of vehicles is fantastic. And Subaru cars are the top of the market for their price range. More

Report | Print

Amazing Experience As this was the first time purchasing a new vehicle, I was extremely nervous about financing and the haggling that can come with cars salesmen. As soo As this was the first time purchasing a new vehicle, I was extremely nervous about financing and the haggling that can come with cars salesmen. As soon as I walked through the doors I felt at ease. Everyone on the staff was friendly. Kevin was unbelievably amazing in helping me find the right car in my budget. He was honest and very Knowledgeable about the car I purchased (Impreza). He knew I would be driving on the freeway quite a bit and made sure in my test drive that I drove it on the freeway to get the experience. When deciding to purchase the vehicle, Curt made the financing process a breeze! Couldn't believe how quickly I was in and out!. Thank you Subaru, I love my new car! More

Report | Print

Wonderful experience! I had never considered a Subaru before and didn't know what to expect when I first walked into the dealership. I was amazed at the excellent service, I had never considered a Subaru before and didn't know what to expect when I first walked into the dealership. I was amazed at the excellent service, car quality and overall sales experience. I've purchased other vehicles before but driving my new car shows me what a real quality car feels like. Kevin our sales rep was very knowledgeable and helpful. He took great care of us and am thankful for the experience. Curt our finance manager was able to get us a tremendous deal that beat my credit union! He was very knowledgeable and really put us at ease throughout the entire sales process. I will definitely go back to Tucson Subaru and Kevin for future car purchasing and servicing needs. Thank you Tucson Subaru! More

Report | Print

Used car purchase We can't comment on other aspects of dealer service since this our first purchase from them. We visited the dealership with the intention of purchas We can't comment on other aspects of dealer service since this our first purchase from them. We visited the dealership with the intention of purchasing a new vehicle, but ended buying a used 2015 auto with 1200 miles. However, the two gentlemen, Ken who we dealt with in the purchase and Curt who finalized the paper work were extremely helpful and courtious. Because we bought the car during daylight hours, we didn't notice that the audio volume and tuning knobs were unlit. We called Ken on Sunday and he promptly returned our call and gave us a name to call for repair. We had no trouble reaching the person and set up an appointment for the next day. We hope that future dealings will be as pleasant. The facility is accomodating with customers in mind. More

Report | Print

Great service-2nd time buyer Great experience-second car purchased from Rudy and Tucson Subaru. We will return next time we decide to buy a car. Subarus are great cars. Great experience-second car purchased from Rudy and Tucson Subaru. We will return next time we decide to buy a car. Subarus are great cars. More

Report | Print

No Pressure Friendly Service I came into the dealership to look at new cars and left with the car I wanted at a fair price. No pressure, no gimmicks. I came into the dealership to look at new cars and left with the car I wanted at a fair price. No pressure, no gimmicks. More

Report | Print

Great customer service. Friendly environment, highly trained professionals who are very helpful. Pressure free car buying the way it ought to be. This was my first time buyin Friendly environment, highly trained professionals who are very helpful. Pressure free car buying the way it ought to be. This was my first time buying a Subaru and I'm VERY pleased! More

Report | Print