Cynthia Krause

Austin rocks to say the list, he is very professional and personable and has a great sense of humor , I have worked with him for years and he has remained consistent , he is kind of guy you wish to know out personable and has a great sense of humor , I have worked with him for years and he has remained consistent , he is kind of guy you wish to know outside of work cause he seems intelligent and kind hearted . Basney has a good one , although I tried to have him come work for me and will still keep trying , l!!! Lol More

by Carpizzyezzy Verified Customer Verified Customer

Report | Print

Basney Honda is where I have bought my last 2 cars. Always happy with the sales and the service department is great. They do a great job and they keep you informed of prices and any pop-ups that may Always happy with the sales and the service department is great. They do a great job and they keep you informed of prices and any pop-ups that may occur. More

by jackiest.thomas Verified Customer Verified Customer

Report | Print

This was far the worst Honda service experience I’ve ever had, even after using many Honda dealers in different states and cities. They never follow up any updates and always said they ‘didn’t know’ when m had, even after using many Honda dealers in different states and cities. They never follow up any updates and always said they ‘didn’t know’ when my car would be ready. No one ever called me, so i had to keep calling them myself. Only then did they suddenly say my car was ready! Because of their poor communication, I was without my car for a full day and had to pay out of pocket for a rental. The staff( Cyndi) was unhelpful and unfriendly, and I eventually took my car elsewhere. I will never return to this location, and this experience has made me seriously reconsider buying a Honda vehicles in the future. More

by Jihee Kang Verified Customer Verified Customer

Report | Print

Always take great care of my vehicle and expectional service. I never have to wait too long and if I do, their Uber car service comes in clutch. service. I never have to wait too long and if I do, their Uber car service comes in clutch. More

by Dee Z. Verified Customer Verified Customer

Report | Print

Dealer promised vehicle would be done by noon. At 12:30 texted with recommended service items. I authorized certain services and said that I need to pick up at 1:30. Rep said okay. Rep called At 12:30 texted with recommended service items. I authorized certain services and said that I need to pick up at 1:30. Rep said okay. Rep called at 1:20 to ask if I could bring in spare key fob. I said uber was on way to get me so I would be right there. Arrived at dealership at 1:30. Technician had left on lunch break with my car attached to computer. Rick told me they could not disconnect. At this point, I needed to leave. 20 minutes later car was still on computer. I asked for a manager. Rick came back and handed me my keys and the invoice. I will not be back to this dealership. There are many more issues with my service that I could go into. I asked rick to have his manager contact me. That hasn’t happened. Absolutely horrible service. More

by timothyemerick Verified Customer Verified Customer

Report | Print

Fast service. Wasn’t sure what was needed at 10,000 mile service. They explained what was needed, and what could wait. Wasn’t sure what was needed at 10,000 mile service. They explained what was needed, and what could wait. More

by jk7558 Verified Customer Verified Customer

Report | Print

Having had a working relationship over the last 24 years with Basney, I guess I would write them pretty highly. Their attention to detail, to Service and to customer relations is outstanding. It must be. I with Basney, I guess I would write them pretty highly. Their attention to detail, to Service and to customer relations is outstanding. It must be. I keep coming back, now for the ninth transaction. More

by bhuntin226 Verified Customer Verified Customer

Report | Print

First class all the way. From the purchase of my 24 Ridgeline to the service I have received in the service department I have nothing but good things to say. This is my secon From the purchase of my 24 Ridgeline to the service I have received in the service department I have nothing but good things to say. This is my second vehicle purchased and maintained by Basney. Basey is a very sold and trustworthy dealership! More

by MartinHuntUK Verified Customer Verified Customer

Report | Print

Person checking me in was rude, unwilling to help find answers to my car’s problems answers to my car’s problems More

by GALE.JACOBS Verified Customer Verified Customer

Report | Print

We figured out the problem quickly. But over my 2 visits it is so expensive. I’m a senior on Medicare . I wish that you cut prices a little for us. Thanks But over my 2 visits it is so expensive. I’m a senior on Medicare . I wish that you cut prices a little for us. Thanks More

by kathyh958 Verified Customer Verified Customer

Report | Print