Cynthia Krause | Page 4

Excellent service, never feel I'm being upsold. Very professional and friendly, trustable and reliable. Very professional and friendly, trustable and reliable. More

by mmajor2 Verified Customer Verified Customer

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Comfortable waiting room but took awe fully long yesterday for the oil change to complete. yesterday for the oil change to complete. More

by KAREEM3 Verified Customer Verified Customer

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The services on my car were completed very promptly and the employees gave great customer service! the employees gave great customer service! More

by jessicaduvall80 Verified Customer Verified Customer

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Cameron did an amazing job servicing my car! ! Appreciate the good service at this dealership! ! Appreciate the good service at this dealership! More

by Johanm1044 Verified Customer Verified Customer

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Austin rocks to say the list, he is very professional and personable and has a great sense of humor , I have worked with him for years and he has remained consistent , he is kind of guy you wish to know out personable and has a great sense of humor , I have worked with him for years and he has remained consistent , he is kind of guy you wish to know outside of work cause he seems intelligent and kind hearted . Basney has a good one , although I tried to have him come work for me and will still keep trying , l!!! Lol More

by Carpizzyezzy Verified Customer Verified Customer

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Basney Honda is where I have bought my last 2 cars. Always happy with the sales and the service department is great. They do a great job and they keep you informed of prices and any pop-ups that may Always happy with the sales and the service department is great. They do a great job and they keep you informed of prices and any pop-ups that may occur. More

by jackiest.thomas Verified Customer Verified Customer

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This was far the worst Honda service experience I’ve ever had, even after using many Honda dealers in different states and cities. They never follow up any updates and always said they ‘didn’t know’ when m had, even after using many Honda dealers in different states and cities. They never follow up any updates and always said they ‘didn’t know’ when my car would be ready. No one ever called me, so i had to keep calling them myself. Only then did they suddenly say my car was ready! Because of their poor communication, I was without my car for a full day and had to pay out of pocket for a rental. The staff( Cyndi) was unhelpful and unfriendly, and I eventually took my car elsewhere. I will never return to this location, and this experience has made me seriously reconsider buying a Honda vehicles in the future. More

by Jihee Kang Verified Customer Verified Customer

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Always take great care of my vehicle and expectional service. I never have to wait too long and if I do, their Uber car service comes in clutch. service. I never have to wait too long and if I do, their Uber car service comes in clutch. More

by Dee Z. Verified Customer Verified Customer

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Dealer promised vehicle would be done by noon. At 12:30 texted with recommended service items. I authorized certain services and said that I need to pick up at 1:30. Rep said okay. Rep called At 12:30 texted with recommended service items. I authorized certain services and said that I need to pick up at 1:30. Rep said okay. Rep called at 1:20 to ask if I could bring in spare key fob. I said uber was on way to get me so I would be right there. Arrived at dealership at 1:30. Technician had left on lunch break with my car attached to computer. Rick told me they could not disconnect. At this point, I needed to leave. 20 minutes later car was still on computer. I asked for a manager. Rick came back and handed me my keys and the invoice. I will not be back to this dealership. There are many more issues with my service that I could go into. I asked rick to have his manager contact me. That hasn’t happened. Absolutely horrible service. More

by timothyemerick Verified Customer Verified Customer

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Fast service. Wasn’t sure what was needed at 10,000 mile service. They explained what was needed, and what could wait. Wasn’t sure what was needed at 10,000 mile service. They explained what was needed, and what could wait. More

by jk7558 Verified Customer Verified Customer

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