Cynthia Krause | Page 4

Dealer promised vehicle would be done by noon. At 12:30 texted with recommended service items. I authorized certain services and said that I need to pick up at 1:30. Rep said okay. Rep called At 12:30 texted with recommended service items. I authorized certain services and said that I need to pick up at 1:30. Rep said okay. Rep called at 1:20 to ask if I could bring in spare key fob. I said uber was on way to get me so I would be right there. Arrived at dealership at 1:30. Technician had left on lunch break with my car attached to computer. Rick told me they could not disconnect. At this point, I needed to leave. 20 minutes later car was still on computer. I asked for a manager. Rick came back and handed me my keys and the invoice. I will not be back to this dealership. There are many more issues with my service that I could go into. I asked rick to have his manager contact me. That hasn’t happened. Absolutely horrible service. More

by timothyemerick Verified Customer Verified Customer

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Fast service. Wasn’t sure what was needed at 10,000 mile service. They explained what was needed, and what could wait. Wasn’t sure what was needed at 10,000 mile service. They explained what was needed, and what could wait. More

by jk7558 Verified Customer Verified Customer

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Having had a working relationship over the last 24 years with Basney, I guess I would write them pretty highly. Their attention to detail, to Service and to customer relations is outstanding. It must be. I with Basney, I guess I would write them pretty highly. Their attention to detail, to Service and to customer relations is outstanding. It must be. I keep coming back, now for the ninth transaction. More

by bhuntin226 Verified Customer Verified Customer

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First class all the way. From the purchase of my 24 Ridgeline to the service I have received in the service department I have nothing but good things to say. This is my secon From the purchase of my 24 Ridgeline to the service I have received in the service department I have nothing but good things to say. This is my second vehicle purchased and maintained by Basney. Basey is a very sold and trustworthy dealership! More

by MartinHuntUK Verified Customer Verified Customer

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Person checking me in was rude, unwilling to help find answers to my car’s problems answers to my car’s problems More

by GALE.JACOBS Verified Customer Verified Customer

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We figured out the problem quickly. But over my 2 visits it is so expensive. I’m a senior on Medicare . I wish that you cut prices a little for us. Thanks But over my 2 visits it is so expensive. I’m a senior on Medicare . I wish that you cut prices a little for us. Thanks More

by kathyh958 Verified Customer Verified Customer

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They did what was needed and nothing else. Verified that when I called for completion. Verified that when I called for completion. More

by j.morrett Verified Customer Verified Customer

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Did an excellent job fixing up my car prior to a long road trip. Car ran and handled great with zero issues. Very satisfied! road trip. Car ran and handled great with zero issues. Very satisfied! More

by MBAYES96 Verified Customer Verified Customer

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Have been going to Basney Honda since 1987 and have always been treated with excellent service. always been treated with excellent service. More

by spensersdad93 Verified Customer Verified Customer

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I dropped my car off for an oil change and inspection in the morning. I was told that I would receive a text and or phone call with an update on what needed to be done. Seven hours go by and I still had n the morning. I was told that I would receive a text and or phone call with an update on what needed to be done. Seven hours go by and I still had not heard anything. I called to check on my vehicle and was told that my phone number was incorrect in the system. I had given the correct phone number to the representative several times before I left make sure the right phone number was on file. There was no apology or even acknowledgement when I finally arrived to pick up my vehicle. Customer service could definitely be better. More

by ckahlenbeck Verified Customer Verified Customer

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