Cynthia Tena
Cynthia Tena at Advantage Chevrolet of Hodgkins
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Cynthia Tena | Page 3

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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3.9
63 Reviews

Languages Spoken

English English

Spanish Spanish

3.9

63 Reviews

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63 Reviews of Cynthia Tena

October 02, 2023

Dealership Rating
Employee Rating

Thank you for taking care of my situation in a timely manner, I know my situation was out of others hands but I appreciate the help I received throughout this inconvenience. More

by gzeus1ism
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Oct 05, 2023

Advantage Chevrolet of Hodgkins responded

I am so glad we could take care of all of your needs at Advantage Chevrolet of Hodgkins. Thank you for giving this feedback; I will be sure to share it with the team! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 28, 2023

Dealership Rating
Employee Rating

Poor communication. Poor attitude. Everyone gets days off but someone needs to fill in and secure approvals. If you don't like dealing with fleets, then don't say you ac More

by Dissatisifed.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 29, 2023

Advantage Chevrolet of Hodgkins responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

September 21, 2023

Dealership Rating
Employee Rating

I've been going to the Chevy Dealer for a few years now, always very Professionalism!!!! Thnx Chevy More

by mmosqueda2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Owen Suarez, Patryk Wyrazik

Sep 22, 2023

Advantage Chevrolet of Hodgkins responded

Your review brightened my day! Thank you for sharing your positive experience, and I'd love to have you back at our dealership. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

September 20, 2023

Dealership Rating
Employee Rating

had the infotainment system firmware updated wish there was a customer way to update the radio More

by bsimon11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Bocchiere

Sep 22, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 18, 2023

Dealership Rating
Employee Rating

Great dealership. . Always treat us like family. Attentive explain everything in detail. Robert Alanis is the best. More

by jjleyva24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Armstrong, Robert Alanis

Sep 20, 2023

Advantage Chevrolet of Hodgkins responded

JJ, hello, and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. I look forward to the opportunity to work with you in the future! Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

August 31, 2023

Dealership Rating
Employee Rating

I give them 5 🌟 🌟 🌟 🌟 🌟 they were very helpful attentive hospitable courteous and prompt highly recommended 👍 More

by EDUBBS1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Bednarz, Juste Jakimaviciute , Actually I can't remember all the names but every one was so helpful

Sep 01, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Advantage Chevrolet of Hodgkins, we value our customers and we look forward to seeing you down the road. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

August 29, 2023

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Employee Rating

Great Customer Service from Cynthia. I prefer coming here than the dealer closer to my house. I came here for an oil change and a video inspection, tire rotation and car wash was include More

by elnoodles13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

July 31, 2023

Dealership Rating
Employee Rating

I was able to get my vehicle into the dealership within 2 days of calling them about the issue. I dropped my car off at 8am, was given a courtesy ride home and within a few hours the car was diagnosed and f More

by beth.a.sadowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

Advantage Chevrolet of Hodgkins responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

July 24, 2023

Dealership Rating
Employee Rating

Had the park assist chip installed and enabled. the hood release was left dangling from the dashboard had to return to get it placed properly. I also noted to the service advisor that my front plat More

by bsimon11
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Bocchiere

Jul 26, 2023

Advantage Chevrolet of Hodgkins responded

We appreciate you taking the time to share your experience with our service department. Here at Advantage Chevrolet of Hodgkins, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

July 12, 2023

Dealership Rating
Employee Rating

The best Dealership I have ever bought a car from. Advantage Chevrolet Hodgkins is the most pleasant place when you first walk into the place. Everyone is Very professional and heart warming More

by janetburton4447
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 13, 2023

Advantage Chevrolet of Hodgkins responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

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