Cyrena Morena
Cyrena Morena at Capistrano Mazda

Cyrena Morena | Page 17

Service Advisor

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

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4.8
327 Reviews
4.8

327 Reviews

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327 Reviews of Cyrena Morena

July 15, 2020

Dealership Rating
Employee Rating

What is this, an essay? I needed some warranty work done and they got it done, including some extra recalls that I didn’t know about More

by MARCGVACCARO
Recommend Dealer
Yes
Jul 29, 2020

Capistrano Mazda responded

Hello, Thank you for taking the time to share your thoughts on working with our team at Capistrano Mazda. Please let us know if we can be of any more assistance! Kate

July 11, 2020

Dealership Rating
Employee Rating

This is the FOURTH TIME WE HAVE BROUGHT Our 2017 This is the FOURTH TIME WE HAVE BROUGHT Our 2017 Mazda 3 IN FOR A LEAKING WINDSHIELD WIPER FLUID CONTAINER. It is already OUT again! More

by DOUGPARKS2003
Recommend Dealer
No

Other Employees Tagged: Hector Arvizu

Jul 29, 2020

Capistrano Mazda responded

We are very sorry that you had a negative experience with us. This must be very frustrating for you to have to come back and still not have your windshield wiper fluid container fixed. Would it be possible to have someone from our management team reach out to you to discuss? If so, please email us below with your information and we will get back to you immediately. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Kate customerservice@capovwmazda.com

July 08, 2020

Dealership Rating
Employee Rating

Service appointment experience Considering the Covid19 situation, the team scheduled and handled my scheduled service appointment well... Social distancing was well planned etc., (L More

by johnsobczak1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2020

Capistrano Mazda responded

Hi John, Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kate

July 03, 2020

Dealership Rating
Employee Rating

Outstanding Service Cyrena Morena took car of us when we had a serious problem with our CX-5. A courtesy car was provided for as long as needed and the communication with More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2020

Capistrano Mazda responded

Hi Bob, Thank you for sharing your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

July 03, 2020

Dealership Rating
Employee Rating

Great friendly service I enjoying going in to the mazda dealership to get my car serviced the staff there is always so friendly and nice. Every time I go in I make sure I se More

by alas.eridan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 04, 2020

Capistrano Mazda responded

Thank you for your review and kind words for Cyrena! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

July 02, 2020

Dealership Rating
Employee Rating

Always a pleasure to have my car serviced there. I do wish a courtesy car was available as I travel up from Fallbrook then go to my sons house to watch the grandkids Uber was offered but this does leave More

by georgewightman
Recommend Dealer
Yes
Jul 29, 2020

Capistrano Mazda responded

Hi George, Thank you for the kind words for our service department! We look forward to sharing your comments with them, and please don't hesitate to let us know if we can be of further assistance. Kate

July 01, 2020

Dealership Rating
Employee Rating

maintenance service All went smoothly checking in for maintenance service appointment. I received a curtesy call that my car was finished before time quoted. Overall, g More

by mistyl.walker1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Forouz Mohisefat

Jul 01, 2020

Capistrano Mazda responded

Thank you so much, Misty, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Mazda. Please don't hesitate to reach out if you need anything else. Kate

June 30, 2020

Dealership Rating
Employee Rating

Capistrano Mazda Service Center This was my first experience there. I have bought my last 3 vehicles at Capistrano VW and Mazda. I love in Carlsbad. The drive was definitely worth it More

by theworksskincare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 01, 2020

Capistrano Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

June 29, 2020

Dealership Rating
Employee Rating

Friendly, Quick Service The Service Dept. staff was focused, friendly and quick with starting the requested service. Identified additional services needed on vehicle, and pro More

by jarplanner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 30, 2020

Capistrano Mazda responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kate

June 29, 2020

Dealership Rating
Employee Rating

Always friendly and fast service! I had a question about a previous service from a different location and they cleared it up as there was no actual problem. More

by justinkbakerocg
Recommend Dealer
Yes
Jun 30, 2020

Capistrano Mazda responded

Thank you, Justin, we appreciate your business and our team looks forward to serving you again soon! Kate

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