Cyrena Morena
Cyrena Morena at Capistrano Mazda

Cyrena Morena

Service Advisor

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

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4.6
285 Reviews
4.6

285 Reviews

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285 Reviews of Cyrena Morena

August 20, 2025

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Employee Rating

I will travel to this location, instead of the one in Irvine. They treat you as a customer not a number. Cerena is great in her service fot the customers. Also tech guys, finding out what is needed. More

by KAFFY59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu

Aug 21, 2025

Capistrano Mazda responded

Thank you so much for your wonderful review!

August 16, 2025

Dealership Rating
Employee Rating

Amazing service! ! I am always so well taken care of and everything is always explained so well! More

by LACI.CARLETON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Lou Bastiaans

Aug 21, 2025

Capistrano Mazda responded

We appreciate you taking the time to leave a review!

August 15, 2025

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Employee Rating

Always very friendly very quick and I love how clean everything is! Sabrina is the best More

by KALENAEULO
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Recommend Dealer
Yes
Aug 21, 2025

Capistrano Mazda responded

We appreciate your review!

August 12, 2025

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Employee Rating

Excellent communication. Quick appointment exactly when I wanted it. Cheerful and helpful desk people. Recommend. More

by laurie.jo.jensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Edward Rodriguez

Aug 21, 2025

Capistrano Mazda responded

We appreciate your review!

August 10, 2025

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Employee Rating

The whole process was absolutely easy. From making the appointment to receiving my car. All the staff was friendly More

by kari-ml1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu

Aug 21, 2025

Capistrano Mazda responded

We appreciate your review!

August 03, 2025

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Employee Rating

The team at this dealership are so dialed into serving their customers. Cyrena, one of the service advisors, does an outstanding job always exceeding my expectations. Highly recommend!! More

by naomirbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2025

Capistrano Mazda responded

Thank you for your lovely review!

August 01, 2025

Dealership Rating
Employee Rating

The dealership doesn’t address any issues. Sales representatives stereotype the customers. Would not go back for service or sales. More

by calid123
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Otto Cedeno

Aug 21, 2025

Capistrano Mazda responded

We apologize for your experience and appreciate you bringing this to our attention. Please email us at customerservice@capovwmazda.com to provide further details of your experience. Thank you, Capistrano Mazda

July 31, 2025

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Employee Rating

Treated like Family as soon as I Drove up for Service. Answered all my Questions . First Oil Change was Free! Loved It! More

by GAZOO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Edward Rodriguez

Jul 31, 2025

Capistrano Mazda responded

Thank you for the review!

July 31, 2025

Dealership Rating
Employee Rating

the lady who helped me had attitude and was trying to charge me for a issue they made on my car More

by Billip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 31, 2025

Capistrano Mazda responded

Thank you for bringing this situation to our attention. Based on the information provided, we were not able to locate your appointment details. Please email us your first and last name and best contact phone number to customerservice@capovwmazda.com. Thank you, Capistrano Mazda

July 30, 2025

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Employee Rating

Great service, they care. Service with a smile. Car wash needs work . Provided a ride home and back. Cut above the rest More

by JERRYBURNS53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Capistrano Mazda responded

Thank you for your review!

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