Cyrena Morena | Page 31

Friendly. Fast. Awesome. Always amazing experience at Mazda Capistrano. Took my CX 5 in for service. Quick and efficient service and got on my with my day way ahead of schedul Always amazing experience at Mazda Capistrano. Took my CX 5 in for service. Quick and efficient service and got on my with my day way ahead of schedule. New remodeled service center is great. Friendly service. In addition, car cleaned and smells like it just came off the lot. What more can you ask for? :) More

by aleman92656 Verified Customer Verified Customer

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Great customer service! I bought my CX-5 In LA county and was looking for a Mazda dealer in south OC for my service and maintenance needs… I tried Irvine Mazda for a minor r I bought my CX-5 In LA county and was looking for a Mazda dealer in south OC for my service and maintenance needs… I tried Irvine Mazda for a minor repair and quite frankly was not thrilled with their customer service. When my car was due for its 5000 mile maintenance check I decided to try Capistrano Mazda, I could not have had a better experience! Cyrena checked me in and was friendly and welcoming, my appointment was at 10 o’clock and my car was taken right away and finished quickly ....from start to finish it was just a really great experience, One of the Mazda technicians even helped to sync my iPhone to the infotainment system, I’m sorry I don’t remember his name but he was awesome, thank you!!!. I will definitely be using Capistrano Mazda for all my future CX-5 service needs! More

by POOK94 Verified Customer Verified Customer

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Great Cyrena was very professional and pleasant to work with. She kept me informed as they worked on my car and provided a loaner vehicle during the service Cyrena was very professional and pleasant to work with. She kept me informed as they worked on my car and provided a loaner vehicle during the service. More

by mjsmbs Verified Customer Verified Customer

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Apple Car Play The team at Capistrano Mazda was polite, professional and exceptionally helpful. Cyrena was on point from start to finish and even took the time to sh The team at Capistrano Mazda was polite, professional and exceptionally helpful. Cyrena was on point from start to finish and even took the time to show me the ins and outs of my new tech toy! More

by NinerGirl825 Verified Customer Verified Customer

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good service I was very satisfied with the service here. I would definitely recommend this mazda dealership to others. Cyrena was very friendly and knowledgeable. I was very satisfied with the service here. I would definitely recommend this mazda dealership to others. Cyrena was very friendly and knowledgeable. Thanks Cyrena More

by mazdaguy123 Verified Customer Verified Customer

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Highest level of consistent customer! Mazda staff were exceptionally courteous when I came in for a scheduled oil change. However it was discovered that a fuel injection and spark plug Mazda staff were exceptionally courteous when I came in for a scheduled oil change. However it was discovered that a fuel injection and spark plug check were also needed. This pushed my bill into a much more expensive category but the gal who served me found a coupon which shaved off a few dollars which was greatly appreciated as was her gracious and helpful attitude. It took a good bit longer than anticipated but she did kindly offer me a loaner car but because of some mobility issues I had after surgery I declined to accept her offer. I stayed in the lovely lobby area and enjoyed participating in the great and well stocked selection of snacks, water, and hot beverages that you graciously provide your customers. Very much appreciated. Thankfully too the TV was off so I was able to make several important phone calls so the extra time needed to complete the service was put to good use. Fredy, my favorite Mazda staff member and Service Manager, was off yesterday which was initially a bit personally disappointing because I trust him implicitly. However, as is noted above, Cyrena, the gal who served me was excellent and did an outstanding job as well. Could I just also point out one small oversight that the person who changed the oil on both past services omitted to do? The little window sticker that lets you know when the next oil change is due was not added after the past two services It really helps me to have it otherwise I will be apt to forget to schedule it. I just pen in another 5000 miles to the old sticker but it looks rather tacky. In no way am I complaining and I do remain a very satisfied Maxida customer! More

by JFLINN50 Verified Customer Verified Customer

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friendly service Bought a certified preowned car from Capo Mazda and took it in for its first oil change/rotation. They were very friendly and efficient. They also fix Bought a certified preowned car from Capo Mazda and took it in for its first oil change/rotation. They were very friendly and efficient. They also fixed a few small problems that I had noticed when I bought the car. More

by rbetts2 Verified Customer Verified Customer

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Brakes and scheduled service I brought in my vehicle for scheduled oil change and tire rotation. I also requested a brake check because they have been noisy since I purchased the I brought in my vehicle for scheduled oil change and tire rotation. I also requested a brake check because they have been noisy since I purchased the vehicle. Cyrena in the service department took my request seriously. When I got the same response I’ve received before (”the brakes are fine. Must be dust.”), she pushed to have this issue addressed more thoroughly. the brakes are finally noise free for the first time since I purchased the vehicle in 2017. Thank you Cyrena! More

by Liz Wincele Verified Customer Verified Customer

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"Capo Mazda. The friendly, honest, reliable service center." Bought a brand new Mazda 6 that had a few cosmetic issues in the beginning where I had to return a few times to have corrections made. Freddy Campos a Bought a brand new Mazda 6 that had a few cosmetic issues in the beginning where I had to return a few times to have corrections made. Freddy Campos and sales team helped me through this with professionalism that makes me feel appreciated and confident that Capo Mazda stands behind there word. I have another vehicle that I take to another dealer for service, and Capo Mazda is far more superior each time I visit. I am very pleased. And now that my needs were taken care of when I purchased the car, I can honestly say that Capo Mazda rocks. More

by ericsvu8 Verified Customer Verified Customer

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They always leave me driving off happy! I've always had great experiences with the service team at Capo Mazda. I followed Fredy and Hector from their previous employer and they never disappo I've always had great experiences with the service team at Capo Mazda. I followed Fredy and Hector from their previous employer and they never disappoint. Cyrena has been an absolute pleasure to work with since she joined the team. I actually travel 33 miles to come to Capo Mazda to get my car serviced because I know they respect me and my time and would never try to push additional services on me that aren't necessary. I'll keep coming back and recommending them to other Mazda owners with the great service they provide! More

by KMEnriquez Verified Customer Verified Customer

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