DALTON STANCELL | Page 2

I took my fore focus to check on some transmission hesitation and rear brake light is off, and the associate said we’re going to do a diagnostic and see what’s wrong. If it’s something under warranty hesitation and rear brake light is off, and the associate said we’re going to do a diagnostic and see what’s wrong. If it’s something under warranty then, we can order parts and fix it under your dealership warranty and I agreed. But he didn’t mention that there’s a $60 charge for that. They didn’t find any issues with my car which is a good thing, but they charged me $60 for diagnostics. When I asked for what’s wrong with the brake light, he said it’s not the bulb, so we have to do another diagnostic and hook it up to the computer to see where that is coming from ? Seriously? Is this how your service looks like? I never owned a Ford and first time visiting this dealership, but I definitely am never going back. More

by M.BENYOUNESS Verified Customer Verified Customer

Helpful 0

Report | Print

Always courteous and try and get you in as soon as possible. They give free oil changes to us old people possible. They give free oil changes to us old people More

by JSWEBBER0 Verified Customer Verified Customer

Helpful 0

Report | Print

In December had my oil changed the staff was professional and knowledgeable went the extra mile my car was clean inside and under the hood very satisfied ! and knowledgeable went the extra mile my car was clean inside and under the hood very satisfied ! More

by MARTOON67 Verified Customer Verified Customer

Helpful 0

Report | Print

The Ford is Galesburg is probably the worst experience dealing with a car lot that I've ever had as far as the service department goes they fail to tell us what time they close told us to head over we got dealing with a car lot that I've ever had as far as the service department goes they fail to tell us what time they close told us to head over we got there after the service department had left and I wanted told us they were leaving my car end up stuck there over weekend then Monday morning they were supposed to get me done first thing they promised I wasn't able to pick my car up until 6:00 a.m. Tuesday morning after a snow storm started because they couldn't figure out how to get the car off a trailer an entire team of text for the Ford department my experience with that facility was to say the least undesirable most terrible experience I've had with a car dealership in my life More

by herweirdo0924 Verified Customer Verified Customer

Helpful 0

Report | Print

They were a wonderful team to work with. They helped make a bad situation so much better. I highly recommend their service center. They helped make a bad situation so much better. I highly recommend their service center. More

by BECCAYOUNG33.RY Verified Customer Verified Customer

Helpful 0

Report | Print

They are extremely helpful, friendly and accommodating. I highly recommend this dealership for a car purchase and service. I highly recommend this dealership for a car purchase and service. More

by JRobinson Verified Customer Verified Customer

Helpful 0

Report | Print

The only negative thing is that they knew what we were bringing it in for but they didn’t order the part and have it there when we got there. We had to come back when the part came in. If they hadn’t kn bringing it in for but they didn’t order the part and have it there when we got there. We had to come back when the part came in. If they hadn’t known why we were coming, it would have been a different thing, however, knowing and not being ready when we came it was a little frustrating. More

by jenniatwell7 Verified Customer Verified Customer

Helpful 0

Report | Print

Pleasant employees who care to give the best service. Try to get the parts and service done as quickly as possible. Great help with the finances. Try to get the parts and service done as quickly as possible. Great help with the finances. More

by Kat Verified Customer Verified Customer

Helpful 0

Report | Print

They dealt with my warranty company for me and got the job done very quickly. Also kept me updated on the repsir. job done very quickly. Also kept me updated on the repsir. More

by amy_wynn12 Verified Customer Verified Customer

Helpful 0

Report | Print

Very personal people. Hailey always a smile and ready to help. The other two front guys great too. The manager Alex? also great and caring to help. Really listened to what Hailey always a smile and ready to help. The other two front guys great too. The manager Alex? also great and caring to help. Really listened to what you have to say. Trying to get in on the phone lines was a challenge. Amy the finance manager was awesome-really helped getting the finances set up. Over all a great experience. Would recommend them to others. Thank you all. More

by Kat Verified Customer Verified Customer

Helpful 0

Report | Print