Dade Moehlenpah | Page 2

My car needed over $4k of work done. So I had asked to have someone call me with a trade in value of my car. I wasn’t sure if it was worth it to put that amount of money into it. So So I had asked to have someone call me with a trade in value of my car. I wasn’t sure if it was worth it to put that amount of money into it. So I was told someone would call me back with that info and no one did. 3-4 weeks went by. You’d think with this car market someone would have jumped on this but nope. So then I followed up because clearly no one was in a rush to get my car off your lot. Once I got the ball rolling I needed further information to secure a loan to pay for these repairs. This part is no fault to Kayla but I called because I needed pictures of my car sent to me and Kayla was out. No big deal but AGAIN someone took my information, & said someone was going to call me back and of course no one did. Fast forward, the repairs are complete so I come to pick up my car and I head back into work and now my sunroof won’t close which was not a problem before you guys had my car for almost 2 months. I then call Kayla, she states we don’t have technician available right now but bring it in so we can at least close it. I appreciated that so I drive all the way back up there, had to leave work AGAIN for her to tell me she thinks it’s closed and that I’ll have to wait another month if I want someone to look at it and she said well at least it drives. I thought that was unacceptable considering how much time I had to wait, how many times I had to follow up AND not to mention I just spent $3400 to drive my car off the lot with a problem it didn’t have prior to bringing it in. At the very least I would have appreciated some empathy and to at least TRY to get a tech to diagnose it sooner than a month. And water has come through the sunroof already. I have called another Hyundai dealership who is going to get me in a lot sooner than a month. Very displeasing. Very disappointed since your location is so far out of my way but I chose this location because I bought the car from here and never had any complaints until now. I will not be returning because of this experience. ****then I received an email a few days after this review stating “Boucher Hyundai of Waukesha has indicated that they have worked with you to resolve your issue.” AGAIN no one has contacted me.******* ***LAST & FINAL UPDATE**** So I provided contact information. 2 weeks went by and again I followed up and stated no one contacted me. Finally I get a message stating a manager will call me. Dade then calls me. I explain what happened and he followed up with he wasn’t calling for that. He stated this has nothing to do with him so he was hoping I’d update my review since it’s directly impacting him. My mind was absolutely blown that he even had the audacity to call me and ask me that when no one is addressing the issue at hand. So fine Dade made sure Rick the service manager calls me…..finally, and Rick had ZERO interest in hearing about my experience. When I said ok well lll start from the beginning, he actually cut me off to say he didn’t need me to start from the beginning because he already read my review so I was confused why he even bothered calling me. He was rude and sarcastic and was not trying to make this better. He was defensive and argumentative. When I explained that I’m a CS team lead, and that Kayla’s comment would never fly in my dept, he took the time to say since I’m in CS I should understand?! As a manager it’s your job to diffuse situations and that’s obviously not Ricks strong suit. He just wanted to focus on the current issue with my car so he thought the solution was to schedule me out 15 business days later with the person I clearly do not want to work with and continued with a sarcastic apology. Another dealership got me in 2 business days later so Rick you can cancel my appt. I would never spend any another dime here. More

by Chelsey_Williams Verified Customer Verified Customer

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Dade was an excellent salesperson not pushing and helped me with my questions after the sale. Made sure that I knew how work everything on my New Elantra Limited! me with my questions after the sale. Made sure that I knew how work everything on my New Elantra Limited! More

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THANK YOU FOR YOUR GREAT SERVICES AND ATTENTION, YOUR DEALERSHIP HAS ALWAYS APPRECIATED MY BUSINESS DEALERSHIP HAS ALWAYS APPRECIATED MY BUSINESS More

by RODRIGUEZJULIOE46 Verified Customer Verified Customer

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Dealership was clean and nice, and coffee was a good touch. Everyone was very polite. touch. Everyone was very polite. More

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As sad as it was to finally trade in My 2012 Honda accord with 260k miles on it, my purchase of a 2019 Genesis G70 through Boucher has made that Honda already a distant memory. Their certified inspect accord with 260k miles on it, my purchase of a 2019 Genesis G70 through Boucher has made that Honda already a distant memory. Their certified inspection and warrantee plan is outstanding. Sales associate Dade was great! From his greeting on day 1 and a test drive, to the final day handshake with new keys in pocket he was nothing but honest and informative. More importantly I admired his ability to not only answer all my technical inquiries about the vehicle but also engage in many non business exchange of stories and conversation that a lot of people in consumer sales positions could learn from. I truly walked away with 0 buyers remorse and genuine respect for the dealership as a whole. All my service appointments will be at this dealership because of my initial purchase through Dade. Well done Boucher Hyundai! More

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They’re ok for the normal maintenance, but I have been disappointed in their timeliness for returning calls. Also, they failed to tell me about the frequency of wheel alignment on AWD vehicles, which led disappointed in their timeliness for returning calls. Also, they failed to tell me about the frequency of wheel alignment on AWD vehicles, which led to having to buy 2 new sets of tires. It seems their standard of customer experience has gone downhill. More

by DANIEL.OLEJNICZAK Verified Customer Verified Customer

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Dade was very knowledgeable and helpful during my experience at Boucher Hyundai. Will return for future purchases. experience at Boucher Hyundai. Will return for future purchases. More

by JRBURT813 Verified Customer Verified Customer

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Dade Moehlenpah had worked with my mom when she leased her Hyundai Tucson 3 years ago, and recently helped with the buy-out of the lease. Dade and I spent some time discussing options prior to heading to her Hyundai Tucson 3 years ago, and recently helped with the buy-out of the lease. Dade and I spent some time discussing options prior to heading to the dealership to close the deal. I felt we had a solid idea what to expect when we arrived including some personal experience Dade shared about his father’s recent purchase. This was all helpful in making the right choices for my mom. Thank You. More

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Very happy with my experience. Dade was very helpful and kind. He went to great lengths to make sure my needs were met and made sure I was able to get a car I loved. Even with a fe Dade was very helpful and kind. He went to great lengths to make sure my needs were met and made sure I was able to get a car I loved. Even with a few set backs we were able to figure things out. More

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Long story short, Dade and his management team made a sour situation in beginning to a sweet and genuine experience. Dade was an understanding, empathetic, and attentive. Definitely walked away happy. sour situation in beginning to a sweet and genuine experience. Dade was an understanding, empathetic, and attentive. Definitely walked away happy. More

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