Damian Simonelli | Page 25

This place is the personification of what you think an auto dealer is, and worse. Went to see 3 preowned cars for my daughter. I was wondering why the salesman was so smug and snarky, until the manager ca auto dealer is, and worse. Went to see 3 preowned cars for my daughter. I was wondering why the salesman was so smug and snarky, until the manager came over to “close” the deal. Rude, obnoxious and condescending. The poor attitude permeates the entire building. Presented us their deal at $3000 over industry normal for similar cars and then added their exorbitant fees, taking advantage of COVID by charging a $399 sterilization fee, trying to charge $1850 to “certify” a car that only had 9000 miles on it. Other dealers at $1200 on older cars. He throws a car fax and KBB paper in front of me (which I looked up before going) and tells my they’re within range. I then asked for prices for 2 other cars and he wouldn’t even bother. Just told me “they’re not in your range”. Once they realized they didn’t have a sucker ready to believe their BS, they couldn’t be bothered. We went to a nearby dealer, were treated well, and struck a deal on a better car at a noticeably better price. This is our second Honda. We stopped here first both times, and regretted it. First time was for a new vehicle, walked out and vowed never to go back. Only went back because they had the three cars my daughter was interested in. Figured they couldn’t be that bad twice, 3 years apart, boy were we wrong. Went to other local Honda dealers, and were treated well. More

Report | Print

Service was great. Damian and the finance team worked hard to show they wanted my business and showed they wanted to give me the best deal possible hard to show they wanted my business and showed they wanted to give me the best deal possible More

by rallymonkey4135 Verified Customer Verified Customer

Report | Print

Great place with professional service. Really happy with the ride as well as price. I will recommend this place to anyone who is interested in purchasing a car or truck. the ride as well as price. I will recommend this place to anyone who is interested in purchasing a car or truck. More

by Trey Verified Customer Verified Customer

Report | Print

Verry happy with attention and treatment. Efficient and effective service with respect friendly and helpful. Will come back to him for my next lease in 3 years effective service with respect friendly and helpful. Will come back to him for my next lease in 3 years More

by JILLRUBIN18 Verified Customer Verified Customer

Report | Print

The service was great, the sales reps and team did their best to get you a deal you can work with. The car quality and the Honda team or both of great quality. best to get you a deal you can work with. The car quality and the Honda team or both of great quality. More

by Happy Customer Verified Customer Verified Customer

Report | Print

Everyone was professional and very nice and I enjoyed coming to to buy my car at Honda at Freehold everyone was professional and very nice it was my fourth Honda and I really enjoy driving my Honda Civic coming to to buy my car at Honda at Freehold everyone was professional and very nice it was my fourth Honda and I really enjoy driving my Honda Civic my experience was very nice I enjoy coming to Honda at freehold More

by Franco Verified Customer Verified Customer

Report | Print

I bought my fourth Honda from this dealership and by far this is the worst dealership I have ever dealt with. The staff is disrespectful managers Are unavailable and do not return phone calls. I was told at this is the worst dealership I have ever dealt with. The staff is disrespectful managers Are unavailable and do not return phone calls. I was told at another Honda dealer that the CarPlay in the Honda needs to be upgraded to match phones that are upgraded constantly. More

by DEDORAHANN Verified Customer Verified Customer

Report | Print

I studied so hard to learn how to buy a used car. Last time I bought one was 10 years ago, and dealers do this every day, so they have a lot more experience at car dealing. Before you go, know what you wa time I bought one was 10 years ago, and dealers do this every day, so they have a lot more experience at car dealing. Before you go, know what you want, check with the BBB, know the value of your trade-in (if applicable), and arrange to have your mechanic look over the vehicle before buying it. Don't have one? Get an independent one, even if the dealer says the vehicle is Pre-Certified. Sometimes when a car sits on the lot for a long time (say 2 years), stuff may have deteriorated (e.g. wipers). Be prepared to spend hours, and if you feel pressured at any point, take a break and come back. Sadly, some use "alternative facts." (e.g. They DO refer to Kelley Blue Book for car values.) Do your due diligence. It's YOUR MONEY. Get referrals from friends who they use at which dealerships. I rated Honda of Freehold 3/5 stars because the salesman displayed despicable behavior, but he has since apologized. Manager Peter and Administrator Amir wanted me to be happy as a customer, so they provided additional services for the car. Dan in the Finance Department was very pleasant and didn't pressure me to take out a loan with them after I declined their interest rate. Know how you will finance your car before you go. If they have a better rate than what you have found, then it's good to have an option. READ EVERYTHING VERY CAREFULLY before you sign. I found the bottom line stayed the same, but line items had been altered from what was discussed with Manager Steve at Damian's desk. I learned some lessons and hope to remember them the next time I buy a car. Bottom line: I got the car I wanted, and Manager Peter and Administrator Amir made me feel that I was a very valued customer. More

by kmuellernj Verified Customer Verified Customer

Report | Print

Very friendly,place is very accommodating and clean,and service is very good,the financing department works with custumer to the fullest to make the deal work for the client,all personally in the dealershi service is very good,the financing department works with custumer to the fullest to make the deal work for the client,all personally in the dealership is great including the cashier!!!!!!!!!!!!!! More

by N2OFT1950 Verified Customer Verified Customer

Report | Print

How do I Freehold it is an amazingPlace to buy a Honda they are very customer service oriented and very friendly I will recommend this place to all my friends and family that needs a car it was a pleasure they are very customer service oriented and very friendly I will recommend this place to all my friends and family that needs a car it was a pleasure working with good people like a Honda a Freehold More

by Howie Verified Customer Verified Customer

Report | Print