Dan Beavers | Page 10

I took my car in for an oil change and tire rotation. and the warranty because the windshield does not throw water and they did not rotate the tires. and they damaged the windshield wiper motors, it almo and the warranty because the windshield does not throw water and they did not rotate the tires. and they damaged the windshield wiper motors, it almost caused an accident in the rain because they damaged them and VAT with both eyes and wife, it is a disaster to take the car under warranty More

by criasthianfabianreyes Verified Customer Verified Customer

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The service team at Elder was very up front and honest, so I can’t knock them for any of that. Prices for the work seemed a little high (all dealer service prices are high), but that is the only complaint so I can’t knock them for any of that. Prices for the work seemed a little high (all dealer service prices are high), but that is the only complaint I can think of. Communication, quality of work and the process involved was still very good More

by ZANEALLCORN Verified Customer Verified Customer

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Came here to get what I thought would’ve been a repair covered by warranty on a 2019 Ford F-350 (Diesel) with 76,000 miles on it. The truck suffered catastrophic CP4 pump failure. Which is a common issue covered by warranty on a 2019 Ford F-350 (Diesel) with 76,000 miles on it. The truck suffered catastrophic CP4 pump failure. Which is a common issue with these trucks since 2011-2012 that still persists even to this day. This has been a problem with so many trucks that a class action lawsuit was filed back in 2022 (and still ongoing) for Ford continuing to use defective/incapable pumps in their diesel trucks. Nonetheless, I was told that the CP4 pump failed due to poor vehicle maintenance and bad fuel. I was also told that there was rust found in the system (which is Ford’s way of getting out from under the warranty umbrella by saying the pump was exposed to water), but the photos sent to me by the dealer didn’t show any rust - what was visible was how the pump quite literally ate itself up with literally no signs of brown/bronze rust. I find it interesting that Ford could say the pump failed due to poor vehicle maintenance when all you can do as an owner to ensure proper maintenance on an otherwise non-maintenance part (the fuel pump) is change out fuel filters, which was done on my truck religiously. I also find it laughable that Ford could say the pump failed due to poor fuel when the diesel we’ve all been buying has been the same for the past twenty years. Not to mention I always get my fuel from the same place because this is a work vehicle for a small business - that has a Shell Small Business gas card. So it’s not like I’m getting shotty diesel from a sketchy gas station. I’m always going to Shell. So the quality of the fuel has always been a controlled variable in this particular instance. Anyways, with the warranty out of the question, the repair was quoted at just about $15,000 (interesting fact here, that’s literally 25% of what I initially purchased the truck for). Which is when I got yet another tow (more money) straight out of their service department, where I was told that if I had someone outside of Ford work on my truck that the manufacturer’s warranty would be void; which didn’t bother me any because the warranty didn’t warranty anything here anyways. I ended up getting my truck fixed elsewhere 40% cheaper than Ford quoted, and also managed to get a upgraded pump and upgraded parts pertaining to the fuel system all under their aforementioned $15,000 quoted repair price. I said all that to say, let this be a bit of a ‘buyer’s beware’ for those who are relying on there warranty to do warranty things, because Ford will NOT have your back. Needless to say, I will be joining that previously mentioned class action lawsuit amongst thousands of others whom suffered the same rigamarole Ford had to offer. More

by CBMitchell Verified Customer Verified Customer

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You al did good work on my vehicle and I will bring it back to you all back to you all More

by DONALDWARREN1261 Verified Customer Verified Customer

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Great service and quick. Would defiantly recommend other people to come to elder ford. Thank you Would defiantly recommend other people to come to elder ford. Thank you More

by ydsanch.s05964 Verified Customer Verified Customer

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Great customer service. Coming back to continue with oncoming services. Entire dealership customer sevice is amazing Coming back to continue with oncoming services. Entire dealership customer sevice is amazing More

by jmojarena1990 Verified Customer Verified Customer

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I was very happy with Elder Ford’s service. They did a great job making sure my auto needs were met. They did a great job making sure my auto needs were met. More

by tjward79 Verified Customer Verified Customer

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Their customer service was already great. But Alexa blew us away with her AMAZING thoughtfulness, and the ways she went BEYOND THE EXTRA MILE! She is amazing!!!!! But Alexa blew us away with her AMAZING thoughtfulness, and the ways she went BEYOND THE EXTRA MILE! She is amazing!!!!! More

by FREDERICGRAY Verified Customer Verified Customer

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Service Center is Great. They are the best around. Always friendly and super knowledgeable. I’ll always take my cars there. They are the best around. Always friendly and super knowledgeable. I’ll always take my cars there. More

by McYeoknows Verified Customer Verified Customer

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Me siento muy agradecido con ustedes por todo gracias espero comprar más autos con ustedes espero comprar más autos con ustedes More

by yenielmartinez Verified Customer Verified Customer

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