Dan Brzozowski | Page 12

A great customer experience. Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction v Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction very rewarding. She followed up with the sale and makes herself available to answer our questions about the vehicle both over the phone as well as in person. More

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World Class Sales Service Bob Miller at BMW Mazda of Crystal Lake is a true passionate and very knowledgeable salesperson. Bob explained all mechanical and electronic component Bob Miller at BMW Mazda of Crystal Lake is a true passionate and very knowledgeable salesperson. Bob explained all mechanical and electronic components of a car in great details. I am sure he actually studied car manual. At the same time there was no pressure to make a purchase. After this visit we were shopping for Mazda CX-5 at several dealerships and none came close to professionalism we experienced at BMW Mazda of Crystal Lake. On the second visit, we asked for specific exterior, interior and engine configuration and while they did not have such car available, they were able to locate exactly what we were looking for. Bob and the General Manager Dan Brzozowski were very willing to work with us on a price without pressure or hassle and we made a deal. Bob personally brought located car to his dealership and made sure everything was up to our specifications. On a day we were picking up a car he took time to explain how to use all the features in our new Mazda CX-5. It was pleasure to work with Bob Miller and the whole Team at BMW Mazda of Crystal Lake. We highly recommend them. More

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Amazing Tyler was amazing and helped me and my mom find and get the cars that we both wanted to get. Managers gave us pizza and talked to us as well. Overall Tyler was amazing and helped me and my mom find and get the cars that we both wanted to get. Managers gave us pizza and talked to us as well. Overall excellent service. More

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Positive experience at Crystal Lake BMW I want to thank Gale for working with me on the sale. Gale was very responsive and helped me all the way through the process. Eric was great to I want to thank Gale for working with me on the sale. Gale was very responsive and helped me all the way through the process. Eric was great to work with on the financing and extended warranty part of the sale. Heather was very helpful post purchase getting me familiar with the vehicle. I appreciate the professional way that they did their business. I will recommend this dealership to my friends and colleagues. More

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2019 X5 Michelle and Tyler both assisted us with the sale, the dealership from top to bottom goes above and beyond to assure you are pleased with your purchas Michelle and Tyler both assisted us with the sale, the dealership from top to bottom goes above and beyond to assure you are pleased with your purchase. I absolutely am in love with my new ride and the customer service from washes, to service needs, and management was exceptional Thank you all to who aided in our new purchase and assuring our new car was perfect! More

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Excellent service! I was looking for a newer vehicle so I can hand down my 20 year old Buick Regal to my son. From the moment I stepped foot in the dealership, I felt li I was looking for a newer vehicle so I can hand down my 20 year old Buick Regal to my son. From the moment I stepped foot in the dealership, I felt like family! from the sales staff up to management everyone was kind, happy and friendly. Customers that where being helped by other sales members where always acknowledged from other staff members with a simple hello and a smile. Everyone there cares and is involved to make your visit to be as pleasurable and easy going as possible. Buying a vehicle can be a headache, but not here at Anderson! More

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Superb Service, Completely Satisfied The Team at Crystal Lake BMW was amazing, they found me the perfect car! I highly recommend anyone looking for a new car to stop by. They are committe The Team at Crystal Lake BMW was amazing, they found me the perfect car! I highly recommend anyone looking for a new car to stop by. They are committed to providing a positive customer experience combined with personal attention to every detail. More

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AMAZING EXPERIENCE!!! From the moment I stepped into the dealership I was greeted by Gale and Steve. I could tell they had my visit planned from the beginning. From the From the moment I stepped into the dealership I was greeted by Gale and Steve. I could tell they had my visit planned from the beginning. From the vehicle walk around to working with Rich in finance they did not miss a beat. Heather spent a considerable about of time with me reviewing my new BMW...ON HER DAY OFF! Overall this was by far one of the best experiences I have had with a car dealer and I have 42 prior experiences in purchasing a vehicle. What an amazing place! Dan, the general manager didn't hesitate getting involved and ensured that I felt like a VIP with the red carpet rolled out. What a fantastic team you have in place and I would recommend this dealership to everyone I know! I will definitely be making referrals and coming back for my next vehicle! More

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