Dan Flora | Page 2

Chevrolet of Everett responded

That means a lot-thank you for sticking with us. Hearing that you wouldn't consider going anywhere else is exactly what Dan and Stephen work toward every visit. We appreciate the trust and will keep showing up with that same responsiveness and professionalism every time you're in.

Chevrolet of Everett responded

Thank you for sticking with us for the past four years - that really means a lot. I'm glad Dan and Stephen helped make your visit fast and friendly, and that having all your truck's service records in one place keeps things simple. We appreciate you trusting us to keep your truck taken care of every time you come in.

Chevrolet of Everett responded

We love the enthusiasm - thank you for that. I'm especially glad Dan Flora and Stephen Kenna delivered the kind of communication and price transparency that stood out to you. When everything from workmanship to service time feels on point, that's exactly the experience we're aiming for. We appreciate you being here and trusting us with your service.

Chevrolet of Everett responded

Thank you - that means a lot. I'm glad our service writers took good care of you and that the honest pricing and ride-home offer stood out. We want it to feel easy and straightforward every step of the way. We appreciate you trusting our whole team with your service and look forward to seeing you next time.

Chevrolet of Everett responded

I'm really sorry we sent your vehicle out 2 quarts low on oil and that it led to a check engine light - that's a miss, plain and simple. You trusted us with your service, and we should've caught that before it ever left the shop. I appreciate you mentioning Dan by name, and I'd like the chance to personally follow up and make this right for you.

Chevrolet of Everett responded

I'm glad we could get you set up with a rental quickly and have your truck turned around in just a few hours - that's exactly how a first visit should feel. I'll make sure Dan and Stephen hear you appreciated how easy everything was. Thanks for trusting us with your truck and giving us the chance to earn that recommendation.

Chevrolet of Everett responded

I don't blame you for being frustrated. You've been back in on November 13th and again on December 22nd, rearranged your time, even skipped the rental the second visit - and you're still waiting on the correct, undamaged panel five months after buying the car. That's not the experience you should've had on something that should've been handled the first time. I'm going to make sure Dan, Dallas, and Derek see this and we get you a clear update and a real plan to finally get this taken care of.

Chevrolet of Everett responded

I can hear how upset you are, especially over the $3,600 tied to what you feel is a known defect. That's a tough situation, and I understand why you'd be angry. If this concern is rooted in a manufacturer issue, though, we hope you'll consider that the dealership doesn't control those design decisions or coverage policies. That said, we're still here to talk it through and help however we can your experience matters to us.

Chevrolet of Everett responded

Thank you for saying that - I'm really glad Dan and Stephen took great care of you. Getting the parts handled quickly and making sure you had a ride home while you waited is exactly the kind of thing we try to stay on top of. It means a lot to see all fives across the board. We appreciate you trusting us with it.

Chevrolet of Everett responded

Thank you - that's exactly what we like to hear. I'm glad Dan Flora and Stephen Kenna were clear about what your car actually needed and didn't try to upsell you on anything extra. Straight answers and solid service should always be the standard. We appreciate you trusting our team and look forward to taking care of you next time.