Dan Flora | Page 3

Chevrolet of Everett responded

It's great to hear Dan kept you updated and in the loop while your vehicle was in service. That steady communication makes a big difference, especially when you're trying to plan your day around it. We appreciate you recognizing both Dan and Stephen - we'll keep working to make the timing just as smooth as the updates next time.

Chevrolet of Everett responded

Thank you - that means a lot. I'm really glad you felt taken care of and that the team did a great job getting your car fixed. Dan and Stephen both put a lot into making sure the work is solid and the service feels just as strong. We appreciate you being here with us and we'll be ready whenever you need anything next.

Chevrolet of Everett responded

I'm really sorry you're feeling this way - that's not the experience we want anyone to leave with. You mentioned a 500-700% markup and not receiving your fuel lines back for inspection, and that's something we need to look into right away. Please reach out and ask for a manager so we can review the pricing with you and make sure you get the parts you're requesting. We take concerns like this seriously and want to make it right.

Chevrolet of Everett responded

I'm glad to hear everything was efficient and that your car was ready in the time frame we promised. Dan, Stephen, and Craig will appreciate the shoutout - they work hard to keep things moving and keep you informed along the way. Thanks for trusting us with your service visit and for taking the time to share this.

Chevrolet of Everett responded

Wow-thank you. Hearing that it feels like going back to a time when service truly mattered means a lot. Dan and Stephen will be glad to know their care stood out, and it's exactly the kind of Better Experience we're working hard to keep alive here every day. Appreciate you sticking with us!

Chevrolet of Everett responded

Really appreciate you calling out the clear communication and efficient service-and I'll make sure Dan Flora sees this. We're big on transparency around here, so I'm glad you felt zero pressure. That's the kind of Better Experience we work hard to deliver every day. Hope we'll see you again next time you need us!

Chevrolet of Everett responded

Thanks for the kind words-Dan (and Stephen too) will be glad to hear it! Taking care of your Silverado the right way, with clear communication and no surprises, is exactly how we try to do things. That's what our Better Experience is all about. Let us know anytime we can help again.

Chevrolet of Everett responded

Really appreciate you taking the time to say that-Dan's a true pro, and we're lucky to have him on the team. Glad he made the process smooth and easy for you. That kind of friendly, helpful service is what our Better Experience is all about.

Chevrolet of Everett responded

I'm really sorry to hear this-getting hit with a price that doesn't feel fair is frustrating, especially after being a loyal customer. We clearly let you down, and I appreciate you being upfront about it. I'll make sure Dan and Stephen see your feedback so we can take a hard look at how we're handling quotes and pricing. We've got to do better if we want to earn back trust and deliver the kind of Better Experience people deserve.

Chevrolet of Everett responded

Glad to hear everything went great! I'll make sure the team knows you're hoping for some coupons-we'll see what we can do. Thanks for coming in and being part of the Better Experience we aim to deliver every time.