Dan Flora | Page 3

Chevrolet of Everett responded

I'm really sorry we put you in that spot-canceling 10 minutes before your appointment after you left work and drove in from Seattle isn't okay. And missing the tire pressure after your rotation, especially with it that far off, should have been caught before the car left. We appreciate you calling this out and we're taking a close look at both the communication and our final checks so this doesn't happen again.

Chevrolet of Everett responded

Really appreciate you sticking with us and trusting us with your service visits. Hearing that Dan Flora has consistently looked out for your best interests means a lot-that's exactly how we want every visit to feel. Thanks again for the continued support, we've got your back anytime you need us.

Chevrolet of Everett responded

Really appreciate you saying that - especially knowing you were dealing with major issues and we could keep it low-hassle on your end. I'll make sure Dan Flora sees this; being communicative and easy to work with is exactly how he approaches every visit. Thanks for trusting us with your service - we're here whenever you need us.

Chevrolet of Everett responded

Really appreciate you pointing that out-Dan Flora always does a great job looking into warranty coverage and ways to save you money where he can. That kind of extra effort matters, and I'm glad it's been helpful on your visits. Thanks for continuing to trust us with your service.

Chevrolet of Everett responded

Kurt, really appreciate you calling this out. Sounds like Dan did a great job keeping you updated along the way and making sure you always knew the status and timing-that kind of communication makes a big difference. We'll be sure to share this with him, and thanks again for coming in and trusting us with your service.

Chevrolet of Everett responded

That means a lot-thank you for sticking with us. Hearing that you wouldn't consider going anywhere else is exactly what Dan and Stephen work toward every visit. We appreciate the trust and will keep showing up with that same responsiveness and professionalism every time you're in.

Chevrolet of Everett responded

Thank you for sticking with us for the past four years - that really means a lot. I'm glad Dan and Stephen helped make your visit fast and friendly, and that having all your truck's service records in one place keeps things simple. We appreciate you trusting us to keep your truck taken care of every time you come in.

Chevrolet of Everett responded

We love the enthusiasm - thank you for that. I'm especially glad Dan Flora and Stephen Kenna delivered the kind of communication and price transparency that stood out to you. When everything from workmanship to service time feels on point, that's exactly the experience we're aiming for. We appreciate you being here and trusting us with your service.

Chevrolet of Everett responded

Thank you - that means a lot. I'm glad our service writers took good care of you and that the honest pricing and ride-home offer stood out. We want it to feel easy and straightforward every step of the way. We appreciate you trusting our whole team with your service and look forward to seeing you next time.

Chevrolet of Everett responded

I'm really sorry we sent your vehicle out 2 quarts low on oil and that it led to a check engine light - that's a miss, plain and simple. You trusted us with your service, and we should've caught that before it ever left the shop. I appreciate you mentioning Dan by name, and I'd like the chance to personally follow up and make this right for you.