Dan Flora | Page 4

Chevrolet of Everett responded

I'm glad we could get you set up with a rental quickly and have your truck turned around in just a few hours - that's exactly how a first visit should feel. I'll make sure Dan and Stephen hear you appreciated how easy everything was. Thanks for trusting us with your truck and giving us the chance to earn that recommendation.

Chevrolet of Everett responded

I don't blame you for being frustrated. You've been back in on November 13th and again on December 22nd, rearranged your time, even skipped the rental the second visit - and you're still waiting on the correct, undamaged panel five months after buying the car. That's not the experience you should've had on something that should've been handled the first time. I'm going to make sure Dan, Dallas, and Derek see this and we get you a clear update and a real plan to finally get this taken care of.

Chevrolet of Everett responded

I can hear how upset you are, especially over the $3,600 tied to what you feel is a known defect. That's a tough situation, and I understand why you'd be angry. If this concern is rooted in a manufacturer issue, though, we hope you'll consider that the dealership doesn't control those design decisions or coverage policies. That said, we're still here to talk it through and help however we can your experience matters to us.

Chevrolet of Everett responded

Thank you for saying that - I'm really glad Dan and Stephen took great care of you. Getting the parts handled quickly and making sure you had a ride home while you waited is exactly the kind of thing we try to stay on top of. It means a lot to see all fives across the board. We appreciate you trusting us with it.

Chevrolet of Everett responded

Thank you - that's exactly what we like to hear. I'm glad Dan Flora and Stephen Kenna were clear about what your car actually needed and didn't try to upsell you on anything extra. Straight answers and solid service should always be the standard. We appreciate you trusting our team and look forward to taking care of you next time.

Chevrolet of Everett responded

It's great to hear Dan kept you updated and in the loop while your vehicle was in service. That steady communication makes a big difference, especially when you're trying to plan your day around it. We appreciate you recognizing both Dan and Stephen - we'll keep working to make the timing just as smooth as the updates next time.

Chevrolet of Everett responded

Thank you - that means a lot. I'm really glad you felt taken care of and that the team did a great job getting your car fixed. Dan and Stephen both put a lot into making sure the work is solid and the service feels just as strong. We appreciate you being here with us and we'll be ready whenever you need anything next.

Chevrolet of Everett responded

I'm really sorry you're feeling this way - that's not the experience we want anyone to leave with. You mentioned a 500-700% markup and not receiving your fuel lines back for inspection, and that's something we need to look into right away. Please reach out and ask for a manager so we can review the pricing with you and make sure you get the parts you're requesting. We take concerns like this seriously and want to make it right.

Chevrolet of Everett responded

I'm glad to hear everything was efficient and that your car was ready in the time frame we promised. Dan, Stephen, and Craig will appreciate the shoutout - they work hard to keep things moving and keep you informed along the way. Thanks for trusting us with your service visit and for taking the time to share this.

Chevrolet of Everett responded

Wow-thank you. Hearing that it feels like going back to a time when service truly mattered means a lot. Dan and Stephen will be glad to know their care stood out, and it's exactly the kind of Better Experience we're working hard to keep alive here every day. Appreciate you sticking with us!