Dan Flora | Page 5

Chevrolet of Everett responded

Really appreciate you calling out the clear communication and efficient service-and I'll make sure Dan Flora sees this. We're big on transparency around here, so I'm glad you felt zero pressure. That's the kind of Better Experience we work hard to deliver every day. Hope we'll see you again next time you need us!

Chevrolet of Everett responded

Thanks for the kind words-Dan (and Stephen too) will be glad to hear it! Taking care of your Silverado the right way, with clear communication and no surprises, is exactly how we try to do things. That's what our Better Experience is all about. Let us know anytime we can help again.

Chevrolet of Everett responded

Really appreciate you taking the time to say that-Dan's a true pro, and we're lucky to have him on the team. Glad he made the process smooth and easy for you. That kind of friendly, helpful service is what our Better Experience is all about.

Chevrolet of Everett responded

I'm really sorry to hear this-getting hit with a price that doesn't feel fair is frustrating, especially after being a loyal customer. We clearly let you down, and I appreciate you being upfront about it. I'll make sure Dan and Stephen see your feedback so we can take a hard look at how we're handling quotes and pricing. We've got to do better if we want to earn back trust and deliver the kind of Better Experience people deserve.

Chevrolet of Everett responded

Glad to hear everything went great! I'll make sure the team knows you're hoping for some coupons-we'll see what we can do. Thanks for coming in and being part of the Better Experience we aim to deliver every time.

Chevrolet of Everett responded

Thanks for the kind words-it means a lot. Dan and Stephen are both solid guys, and I'm glad they've been keeping things smooth and on time for your oil changes. That's the kind of Better Experience we aim for every visit.

Chevrolet of Everett responded

Really appreciate you taking the time to leave this-Dan, Stephen, and the whole team will be glad to hear it. It means a lot knowing the service, transparency, and timing all hit the mark. That's exactly the kind of Better Experience we want you to expect every time you visit.

Chevrolet of Everett responded

Thank you for sharing your feedback. While we're glad to hear your vehicle issue was resolved, we regret the frustration regarding your GM Rewards redemption. At Chevrolet of Everett, we strive to deliver a BETTER EXPERIENCE with every service visit, and we understand how important it is to make the most of every customer benefit. Your comments will be shared with our team to ensure we improve our processes moving forward. We appreciate you choosing us for your Chevrolet service needs in Everett, Washington.

Chevrolet of Everett responded

Thank you for sharing your feedback. We're sorry to hear your recent service visit didn't meet expectations, especially regarding wait times and communication. At Chevrolet of Everett, we take our BETTER EXPERIENCE promise seriously and are addressing these concerns with our team to improve consistency and professionalism. We appreciate you recognizing the team members who were helpful and hope to earn back your trust as your local Chevrolet service provider in Everett, Washington.

Chevrolet of Everett responded

Thank you for the great feedback! We're glad to hear your recent Chevrolet service visit was efficient, informative, and stress-free. At Chevrolet of Everett, delivering a BETTER EXPERIENCE means ensuring every detail-from expert guidance to convenient transportation-is handled with care. We appreciate your trust and remain committed to being your top choice for a trusted Chevrolet dealership in Everett, Washington.