Dan Jigalov | Page 13

Carlo was excellent to work with. He is extremely knowledgeable about all things related to cars but especially Audis! He continued to help us with any questions we had after the sale He is extremely knowledgeable about all things related to cars but especially Audis! He continued to help us with any questions we had after the sale was finalized and we left the dealership. I look forward to working with Carlo whenever we choose to get a new Audi in the future! More

Report | Print

Terrible, arrogant, rude, and zero accountability from their general sales manager (Dan Jigalov) and customer service experience. When the head of a business has no desire to provide courtesy or customer their general sales manager (Dan Jigalov) and customer service experience. When the head of a business has no desire to provide courtesy or customer acknowledgement, that dictates what you can expect as a car buying experience. That holds true for this dealership. We were in the process of purchasing a car from this facility today but decided to not give them our business. We visited the facility twice (one for a test drive and one to make the final purchase) and in front of us, all other customers were greeted and asked for what they needed while we sat there ignored multiple times. Dan Jigalov walked by us the 2nd time we visited and continued to ignore us while he greeted another customer. Another Sales rep did the same exact thing. This was troublesome so I asserted myself and when I asked Dan on why he ignored us as he chose to help other customers he said he did nothing wrong and condescendingly asked "why would we acknowledge you..what do you expect, do you want us to roll a red carpet for you?". When I explained to him that his actions were disappointing to a customer and that he is wrong with his approach and then further asked him to apologize, Dan Jigalov refused arrogantly and asked us to take our business elsewhere. He then hid in a conference room and pretended to have a meeting. Even after his Sales Rep Amanda Filios tried to make it right and asked Dan to undo what he did and asked him to apologize, he continued to refuse. This shows how our business didn't matter to this General Sales Manager. He should be fired and not ever face customers again. I've purchased multiple cars in the past and a week ago we even just purchased an A5 from Audi Naperville and we were treated by Joe Silverman, Dan Loose, Dan Sperro, and Tiffany with decency, respect, common courtesy, enthusiasm, and fairness. We were not ignored. We were asked how our car needs can be met and they delivered. We were helped with great genuine customer care. A night and day experience in comparison to Audi Hoffman Estates where we were belittled, mocked, insulted, and treated like a peasant by their very own Head of Sales. Do yourself a favor, for a great and pleasant car buying experience, avoid Audi Hoffman Estates. They treat Asians and selected customers differently. Car buying, esp. from Audi, should be a positive and feel good experience as the Audi product line represents good quality. Why would they allow a misogynistic xxxxx like Dan Jigalov to represent their brand? The quality of his service does not match the quality of Audi products. Up to this time no efforts have been done by this manager to make it right. What a disappointing and scarring experience. More

Report | Print

Have been a customer since 1992 and enjoyed Decades of VIP service and excellent care . VIP service and excellent care . More

Report | Print

There is no possible way Isabella could have been more professional. Period. Entire process seamless and kudos to the owner for a job well done. professional. Period. Entire process seamless and kudos to the owner for a job well done. More

Report | Print

Very professional. Had service in timely manner. Tim was great and they washed my car . It was a truly good experience and recommended Audi Hoffman Estates to everyone Had service in timely manner. Tim was great and they washed my car . It was a truly good experience and recommended Audi Hoffman Estates to everyone. More

by Robert Verified Customer Verified Customer

Report | Print

Carlo was professional during my whole buying experience. His knowledge of the vehicles and his ability to work with me during the process made the experience very easy. I would recommend him to anyone looki His knowledge of the vehicles and his ability to work with me during the process made the experience very easy. I would recommend him to anyone looking to purchase an Audi. More

Report | Print

Very good service and one of the best dealer for Audi , they take care of the customers really good and the service advisor was great they take care of the customers really good and the service advisor was great More

by LAMB2966 Verified Customer Verified Customer

Report | Print

Very nice customer service and they take care of me and my car and solve the problem.! my car and solve the problem.! More

by RUCHIPATEL30 Verified Customer Verified Customer

Report | Print

Knowledgeable and friendly. The dealer had a large selection and everyone was helpful throughout the entire purchase and delivery process. The dealer had a large selection and everyone was helpful throughout the entire purchase and delivery process. More

by Adrian Verified Customer Verified Customer

Report | Print

Sales and Service staff were tremendously accommodating. It was a pleasure purchasing my car here. It was a pleasure purchasing my car here. More

by DAVIDBEAR Verified Customer Verified Customer

Report | Print