Dan Landrum
Dan Landrum at Toyota of Rockwall
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Dan Landrum | Page 2

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.6
156 Reviews
4.6

156 Reviews

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156 Reviews of Dan Landrum

November 28, 2023

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Employee Rating

The appraisal center tried to low ball me , if I put the car on fb would get double the money More

by josen_thomas
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Dec 01, 2023

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 04, 2023

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I had my highlander serviced here twice now, once for 5k then at the 10k. They are very prompt and professional. They text you when your car goes in, and also as soon as it’s done. Super simple and easy!! More

by rnw_09
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 05, 2023

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

October 29, 2023

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Great place excellent customer service nice weighting area and quick service also they help me to get more info More

by SISAYELE
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Recommend Dealer
Yes
Oct 29, 2023

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 18, 2023

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Technicians were friendly and service was prompt and thorough. I would recommend this dealership to others. More

by PSCOTT5811
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Service Time
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Recommend Dealer
Yes
Oct 19, 2023

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 13, 2023

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The service center did a terrible mistake when they delivered the vehicle. They left the hood open and my wife drove the car back home unknowingly. I would call that a major security concern. The servi More

by Charlie
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Oct 19, 2023

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 12, 2023

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Great dealership and service. A complimentary car wash would go a long way towards good will. More

by cgn379
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Recommend Dealer
Yes
Oct 12, 2023

Toyota of Rockwall responded

Thank you for your feedback for our service department. We look forward to sharing your comments with them, and don't hesitate to let us know if we can be of further assistance.

October 06, 2023

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Employee Rating

I don’t know who Dan is he did not help me, Diego,jacob, and scott did an amazing job making my process smooth, fast and with no confusion! i’m so greatful for the entire staffs friendliness and will return More

by emily.geosits
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Smith

Oct 09, 2023

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Emily, for choosing Toyota of Rockwall!

September 30, 2023

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Mr Landrum was very nice and attentive. All of the people I can in contact with were very nice. The dealership is very clean, and all the people I came in contact with were very neatly More

by charlotte.lambert19
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Service Communication
Recommend Dealer
Yes
Sep 30, 2023

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 23, 2023

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Employee Rating

Over an hour wait for an scheduled appointment! !! Should never happen. It has never mattered if you have an appointment or not. This service department is horrible and the service is horrible. C More

by mmcstep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 27, 2023

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 30, 2023

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Employee Rating

They are courteous and understand the business of customer satisfaction. I have enjoyed doing business with Toyota of Rockwall. More

by omoopumpin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2023

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

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