Dan Resch | Page 4

Overall great experience. However, major issues and disappointing in after-sale financing (with Ally Auto), which doesn’t bode well for the dealerships reputation. However, major issues and disappointing in after-sale financing (with Ally Auto), which doesn’t bode well for the dealerships reputation. More

by rcohenisrael Verified Customer Verified Customer

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I don’t trust them. Had a terrible experience with a sales agent in 2020 & my last oil change there they didn’t top off fluids, but said they did! After the oil change y Had a terrible experience with a sales agent in 2020 & my last oil change there they didn’t top off fluids, but said they did! After the oil change you’re give a report of what was checked and done on the vehicle. While they claimed they checked my fluids on the report, my coolant was well below the Low line, my washer fluid was nearly dry, and it put a bad view of the shop. After the terrible sales experience in 2020, I went to the Bloomington Jeep and had amazing service. That’s typically where I take my Jeep for lil changes now, but used the Hopkins location because it’s closer to work. Moving forward, I will NOT use the Hopkins Jeep. Truly terrible location. Not to mention, it seems like anyone I’ve worked with there dislikes their job. Their customer service is a C at best. More

by B Vasquez Verified Customer Verified Customer

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We found the dealership friendly, courteous, professional, and knowledgeable on the vehicles we were looking at. professional, and knowledgeable on the vehicles we were looking at. More

by sgillard3 Verified Customer Verified Customer

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Very good service and answered all questions. Jeep was done as scheduled. Jim is a great person to work with. Jeep was done as scheduled. Jim is a great person to work with. More

by FelixRicco Verified Customer Verified Customer

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Very happy with the service. All staff was really great to work with. Love the new truck All staff was really great to work with. Love the new truck More

by beaster952 Verified Customer Verified Customer

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Sales manager said my repair on the van I just bought would take “a couple days”. After a week I called and was told by someone else we that anything in the body shop takes a week. After 11days I called would take “a couple days”. After a week I called and was told by someone else we that anything in the body shop takes a week. After 11days I called again and was told by the body shop that they only received it two days earlier. It was finally done after 14 days. During this time my husband and I repeatedly left messages for the general manager and sales manager and the calls were never returned. I finally reached the sales manager because he happened to answer the sales phone. This lack of service and disrespectful lack of communication was betond unacceptable. More

by kathyyaeger3 Verified Customer Verified Customer

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Mostly likely will not purchase another car here due to how the service department is. Poor communication. Carr arrives on the tow truck. No one helps to get it out of gear so the tow truck driver just has how the service department is. Poor communication. Carr arrives on the tow truck. No one helps to get it out of gear so the tow truck driver just has to drag it off. Understood I couldn’t get a rental car on a Saturday but then told on Monday they can’t provide a rental car till it’s diagnosed and they can’t do that for seven days. I had that car for a month before it broke down. More

by jpomranke21 Verified Customer Verified Customer

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Great, friendly fast service. My go to jeep dealership. Our family choice for 20 years. 10 plus stars My go to jeep dealership. Our family choice for 20 years. 10 plus stars More

by jenniftergoff0 Verified Customer Verified Customer

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Fast, communicative, quality work. Just got a truck from here and expecting to go back for any service. Just got a truck from here and expecting to go back for any service. More

by jackschneider2002 Verified Customer Verified Customer

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Friendly, Easy to work with, we were able to find the model Jeep we were looking for model Jeep we were looking for More

by s.dornfeld6 Verified Customer Verified Customer

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