Geoffrey Patterson

Great dealership! Staff is always responsive and friendly. They have great pricing on new and used and go above and beyond to earn customers for life. Staff is always responsive and friendly. They have great pricing on new and used and go above and beyond to earn customers for life. More

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The initial sales experience was great. Unfortunately you can’t buy a car without dealing with the finance and insurance department which is where things went wrong for me. Fortunately I Unfortunately you can’t buy a car without dealing with the finance and insurance department which is where things went wrong for me. Fortunately I read all my paperwork and noticed they automatically added in the cost of future maintenance to my deal at a cost of an additional $10k. It was like pulling teeth to get them to change the paperwork to reflect my agreed upon sales price only!! Be careful if buying from Elder. More

by racree828 Verified Customer Verified Customer

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It was what it was It was ok, I wouldn't run and tell anyone about it. anyone about it. More

by dameatrice.washington76 Verified Customer Verified Customer

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They sold my son a used car. He spent all of his savings to pay for this car. Drove it 2 days and it has problems. We paid for the warranty to cover engine and transmission. When He spent all of his savings to pay for this car. Drove it 2 days and it has problems. We paid for the warranty to cover engine and transmission. When we took it in. They said it looks like it needs a new engine. 2 DAYS WE HAS THIS CAR!! I said ok the warranty covers the engine. They said but your warranty doesn’t take effect for 30 days!! We were not happy. But they did let us get another car for more money and a better warranty. More

by tricia969 Verified Customer Verified Customer

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They where very kind customer service eas experience ess awesome o would like to thank everyboy ess awesome o would like to thank everyboy More

by burtonpenny13 Verified Customer Verified Customer

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Car was sold and less then 10 miles check engine light came on with multiple issues, next morning coolant light. EGR issue with it leaking coolant in the exhaust. Called and nothing they could do as it wa came on with multiple issues, next morning coolant light. EGR issue with it leaking coolant in the exhaust. Called and nothing they could do as it was sold as it but these issues popped up less the 20 minutes of buying the vehicle More

by bpeterson0817 Verified Customer Verified Customer

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Fantastic experience buying a car at Elder Ford. The sales team was professional, transparent, helpful, and never pressured me. The sales team was professional, transparent, helpful, and never pressured me. More

by s.gilliam30 Verified Customer Verified Customer

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Wouldn't take a bank draft. Fender flares were coming off. They wouldn't pay for replacement. 139 point inspection was not given to me after asking Alex the General manager.fin Fender flares were coming off. They wouldn't pay for replacement. 139 point inspection was not given to me after asking Alex the General manager.finance added 5 more months on the loan without letting me know. I gave bought 5 vehicles from there and referred another 4. I will never deal with your dealership again. And I will trash talk every chance I get. More

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Fast Fast and precise, my time was constrained. The team work to get me what I wanted, 2 hours later I was driving my new truck home. The team work to get me what I wanted, 2 hours later I was driving my new truck home. More

by MERLYNPELAEZ Verified Customer Verified Customer

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Worst experience in the 3 decades I have been going there. Took my vehicle in for a recall repair (life safety issue). Dealer says yes, it's part of the recall but you the customer has to pay for it there. Took my vehicle in for a recall repair (life safety issue). Dealer says yes, it's part of the recall but you the customer has to pay for it because Ford has not made the recall "active" even though I got a notice and it's on the NHTSA website as well. Long story short I was able to negotiate a lower out of pocket but that like saying a thief comes in takes all your belongings and yes ok I'll leave the TV. Am I supposed to thank you or is it still felony theft? This recall alone impacts over 740,000 vehicles (my vehicle also has 3 other recalls). Ford was number 1 in recalls in 2025 nearly doubling the number previously set by GM. Every car they manufacture is impacted and Ford's position is we'll let you know about them, but the customer has to pay for our lack of quality control. Rest assured I will not be buying another Ford, and the dealerships are all coconspirators as they do nothing to fight for their customer's rights even when they agree Ford is wrong. Read this and tell 3 friends Ford forgot that customer loyalty is a 2-way street and that we have choices in what we drive. More

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