Dan Wines | Page 3

Don't buy a car here. Horn was broken and I didn't realize it. They have given me the run around for weeks. Everytime I bring that up everyone says no we aren't this is th Horn was broken and I didn't realize it. They have given me the run around for weeks. Everytime I bring that up everyone says no we aren't this is the first time we've spoken. Well finally dealing with the office manager who told me he would personally look into this. Few days later I haven't heard from anyone called back. He says he will have a definite answer for me by the next day ( Tuesday ) well now it's been pretty much a week later still haven't heard anything so I called and he can at all understand why I would be upset at them. He tried to give me some lame excuse that someone quit but that doesn't excuse leave me hanging for almost a week after you promised to call. I even asked what about him calling Tuesday he yeah I probably said that. Couldn't even remember. Then all I said that was unprofessional and he tells me not to insult him. Even though that's how it's been up to this point. Unprofessional and it's not insulting you pointing out how unprofessional yourself and that establishment has been. It was broken the whole time and I even pointed out the car alarm sounded weird with no horn and was told that's how it is. They cheated me and now I'm pissed they are xxxxxxxxx who are cheats. Want respect but haven't shown me any at all but demand me to smile and not point out they have been xxxxxxx me around for weeks and weeks. Oh and Dan the sales manager it's funny the only time you ever called me back was to be a smart xxx acting like you finally after weeks had some solution. Yeah me saying xxxx you that time, yeah, that's me insulting you. Telling you that you're being unprofessional because you forgot to call me back ( again ) isnt. Not being happy with being sold a 20 some thousand dollar car with a broken horn isn't insulting you. Not being sure if I bought a car at the right place is not insulting you. At this point after all weeks and weeks of you guys dismissing me passing the buck on a car you should have made sure was road worthy before you sold it. I'll get it handled I don't need nor want the stress this horrible establishment has been causing. Should have never bought a car here More

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Service department is horrible told them what was wrong with the vehicle, they told me it would be covered under warranty and to bring it up, came in the next day only to be told it wouldnt be covered unde with the vehicle, they told me it would be covered under warranty and to bring it up, came in the next day only to be told it wouldnt be covered under warranty and that i had to pay for a diagnostic. Traded the vehicle in at a different dealership, and got a paper stating I am owed a refund for my GAP insurance, and Have been getting the run around from these guys since February. I have called numerous times only to be told they will call me back. The only time I got any help filing for the refund was because I drove up there and came in unannounced. It has been 11 weeks since I came in, and still nothing. I have called numerous times to get the insurance companies phone number so I can call to see what the hold up is for the refund, and the one time that I actually got a phone number from them it turned out to be for a Healthcare facility, and not the insurance company. So I'm back to playing the "I will call you back game." I would steer clear of these guys and pick a different dealership. For the record I have purchased 3 vehicles off of them in the past, and my wife got hers off of them as well. I will never do business with them again. More

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Everyone was friendly. The salesman was very helpful. Would highly recommend to family and friends. Definitely will be doing business again The salesman was very helpful. Would highly recommend to family and friends. Definitely will be doing business again More

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Excellent car buying experience. Nick Moran, our salesmen, was fantastic. Knowledgeable, non-pushy, and great to work with. Thanks! Nick Moran, our salesmen, was fantastic. Knowledgeable, non-pushy, and great to work with. Thanks! More

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Scott Riper was attentive, personable and listened and we bought another vehicle from him and our 6th from this dealership! bought another vehicle from him and our 6th from this dealership! More

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Nick Moran made the car buying process super easy! This was my first time purchasing a new car and first time financing. Nick and the finance team at Spitzer made everything a quick and smooth process This was my first time purchasing a new car and first time financing. Nick and the finance team at Spitzer made everything a quick and smooth process! Also, Nick was really great at keeping me updated once I ordered my equinox. He set expectations for the timeline, followed up with me, and answered any questions I had. Thanks Nick! More

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I am so happy to have purchased a second car from Spitzer. Scott Riper and Dan Wines are amazing, they were helpful and very knowledgable. They definitely made our car buying experience just as wonde Spitzer. Scott Riper and Dan Wines are amazing, they were helpful and very knowledgable. They definitely made our car buying experience just as wonderful as the first one. All of the employees were nice and helpful, we even got to meet the General Manager. I highly recommend Spitzer for anyone who would like a quality, reliable car and awesome customer service. More

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Sales associate Anthony Lacivita was great to work with. He found me the exact truck i was looking for the same day. They gave me more for my trade in than i expected and made it a quick and easy process. T He found me the exact truck i was looking for the same day. They gave me more for my trade in than i expected and made it a quick and easy process. Thank you Anthony and the whole Spitzer Team. More

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Always a good job . A special thanks to Dan W in sales and finance for great help when trying to get the job completed . Cheers and thanks and finance for great help when trying to get the job completed . Cheers and thanks More

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I’m going to have to go with a one. If I went by the first car purchase, it would have been a 5 star rating but with the second car purchase things went down hill. 17 days after the paperwork was signed first car purchase, it would have been a 5 star rating but with the second car purchase things went down hill. 17 days after the paperwork was signed I was called and told the bank needed a bunch of paperwork I wasn’t told they needed the day the papers were signed. Then it took forever for my trade to get paid off. A month later I am still waiting on the refund for the extended warranty on my trade and I keep getting the run around. I don’t think I will be buying another vehicle from Spitzer if this is how repeat customers get treated. And yes, I understand that covid is causing delays, but not like this. This is ridiculous. Unfortunately I don’t think they care about ratings or repeat customers so this will fall on deaf ears. But if you are looking for a dealer, I’d go elsewhere More

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