Dana Silva | Page 26

Excellent customer service . Went into Livia jeep today to have my car serviced and ran into Cory. He’s personable, well mannered and a great sales person. I haven’t made my de . Went into Livia jeep today to have my car serviced and ran into Cory. He’s personable, well mannered and a great sales person. I haven’t made my decision yet, of buying a vehicle but if I do buy from Lithia jeep again, it will be with Cory More

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Didnt have to wait half a day Service.area very friendly and I was out less than hour..I waited in the showroom and I wasnt bothered.and the best part my service was free. Service.area very friendly and I was out less than hour..I waited in the showroom and I wasnt bothered.and the best part my service was free. More

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You guys were able to do the impossible. And you assisted me Every one involved assisted me in a joint effort. I am not the easiest customer financially yet you guys were able to get me the auto of my dreams. Th Every one involved assisted me in a joint effort. I am not the easiest customer financially yet you guys were able to get me the auto of my dreams. Thank-you!! More

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AMAZING THE SERVICE AT THIS DEALERSHIP IS QUICK AND EASY. THEY ALWAYS MAKE YOU FEEL IMPORTANT I WONDER IF THEY EVER GET TIRED OF ROLLING OUT THE RED CARPET THE SERVICE AT THIS DEALERSHIP IS QUICK AND EASY. THEY ALWAYS MAKE YOU FEEL IMPORTANT I WONDER IF THEY EVER GET TIRED OF ROLLING OUT THE RED CARPETR FOR THERE CUSTOMERS. More

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As expected Everything was fine. Wish the wait time was less. But overall a good experience. Why do you need twenty five words to know how I feel? Was the first t Everything was fine. Wish the wait time was less. But overall a good experience. Why do you need twenty five words to know how I feel? Was the first three lines not enough? Should I use more adjectives? Maybe focus on the words used and not on the quantity thereof? Maybe I don't want to write a book on how I feel about an oil change? Or should I be expected to put my feelings into a few chapters of my next book titled, "Crap companies come up with to make themselves feel better about overpriced good and services."? Have a great day. More

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Oil, detail and recall Completely pleased with our detail. Most of the time, places miss some spots. Jeep lithia covered our entire Jeep, floor to ceiling. Looks good as new Completely pleased with our detail. Most of the time, places miss some spots. Jeep lithia covered our entire Jeep, floor to ceiling. Looks good as new More

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Chrysler 200 service We were very happy with the service we had done on our son’s car. All the employees we dealt with were friendly and helpful. We will definitely come b We were very happy with the service we had done on our son’s car. All the employees we dealt with were friendly and helpful. We will definitely come back if we need service in the future. More

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In an out in the most expeditious way. This service appointment was for my oil change. My vehicle only goes approximately 500 mile per month. So, the 90 day schedule does not apply. Thank y This service appointment was for my oil change. My vehicle only goes approximately 500 mile per month. So, the 90 day schedule does not apply. Thank you for your service and professional friendliness each time I visit. More

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Oil leak Helped me and got me in right away . Checked if warranty issue . Work was performed while I waited for car to be finished . He was very helpful and in Helped me and got me in right away . Checked if warranty issue . Work was performed while I waited for car to be finished . He was very helpful and informative More

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Worst service experience for my Chrysler Crossfire This was one of the worst service experiences I have ever had. I scheduled my service a week in advance with Tony to take care of a warranty recall an This was one of the worst service experiences I have ever had. I scheduled my service a week in advance with Tony to take care of a warranty recall and non-starting vehicle. ( my 2008 Chrysler Crossfire ) The first time I called, I was told by another service technician that I should call Mercedes Benz to get the recall done. When I called Mercedes Benz of Reno, They said that they do not do warranty work. When I contact Tony, he said he did not have the chip needed to diagnose the Crossfire and that it was down in Carson City her assured me that the chip would be delivered to his shop by my Monday schedule appointment.. I had my car towed in on the prior Saturday morning and dropped it off for my Monday service. I called the shop on Tuesday because I had not had any follow-up and was told by Tony that he still did not have the chip but that the parts were in. assured me the car would be worked on by Wednesday or Thursday. I came by Thursday around 4:00pm because I again had no follow up from Tony and my car was still parked where I left it. Approached Tony at the desk and he again said he was till waiting on the chip. Said he would call me when it was ready. Tony called me on Friday about 1:30pm and said the car was ready and that I could pick it up. I came to pick up my car on Friday at 5:00pm and it was not there, out for a ride with a technician. Now I am told that the brakes need work and I should leave the car there for the weekend. I agreed. I finally got a call on Monday that the car was ready (9 days later) The diagnosis was a loose starter bolt for which I was charged $266.00 to tighten it. Tony said it was difficult to reach. I was given my car in the waiting area and it was filthy. Tony said they no longer wash cars for service vehicles. At checkout, I asked for the inspection sheet and it was not with the invoice. I waited another 15 minutes while they printed it out. IMO, this should always be provided at service checkout without asking. Anyway, I noticed that they had inflated ALL of the tire on my Crossfire to 35 PSI... This is wrong according to the owners manual and the sticker on the drivers door. Front and rear PSI are separate and different values. Long story short, I walked out with a $477.00 bill for poor service and left with the distinct impression that your service department does not know how to service the Crossfire (Mercedes Benz SLK320) More

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