Dana Silva | Page 3

This dealership runs like a top, the friendly staff is always eager to help. Thank you! always eager to help. Thank you! More

by JESSEHUGGINS0 Verified Customer Verified Customer

Report | Print

It was easy and comfortable Friendly all questions were answered, felt like I was being taken care of answered, felt like I was being taken care of More

by pjeanb1234 Verified Customer Verified Customer

Report | Print

I used to deal with Tony for many years, I guess Tony moved out of the service department. Bob is OK but not as nice as Tony. Bob can have an attitude at times. Makes me feel rushed. Been this way for moved out of the service department. Bob is OK but not as nice as Tony. Bob can have an attitude at times. Makes me feel rushed. Been this way for a couple years now. Other than that, you guys did a good job on my vehicle as usual since 2006. Purchased the vehicle. There are brand new in 2006. More

by rmbbuyer Verified Customer Verified Customer

Report | Print

They we very friendly and took care of everything we needed. Thank you for everything needed. Thank you for everything More

by DRWCOOPER.DC Verified Customer Verified Customer

Report | Print

Everyone is really nice and professional! Their work is always great! They take good care of me! Thank you! Their work is always great! They take good care of me! Thank you! More

by eyork1957 Verified Customer Verified Customer

Report | Print

I have many Chrysler vehicles, and if something I have any issues with, Bob always gets it in, and takes care of it in a timely manner. any issues with, Bob always gets it in, and takes care of it in a timely manner. More

by VIPER10RAM Verified Customer Verified Customer

Report | Print

On my initial visit for an oil change, I was contacted and told that my vehicle had an oil leak. I was sent a video as “proof,” but the video only showed an employee, Lucas, draining the oil—nothing that and told that my vehicle had an oil leak. I was sent a video as “proof,” but the video only showed an employee, Lucas, draining the oil—nothing that clearly demonstrated a leak. I then scheduled an oil diagnostic and was told it would take about one hour. However, when I arrived to drop my vehicle off, I was informed it would actually take all afternoon. I adjusted, arranged a ride home, and waited for an update. After not hearing any communication all day, I called at 5:54 PM and was told, “We close in six minutes, so safe to say you won’t be getting it back today.” My vehicle was kept overnight without my consent, and no alternative transportation was offered. When I picked up my vehicle the next day, Lucas apologized and claimed he had an appointment and told coworkers to notify me, but they failed to do so. I then scheduled the service to fix the oil leak. I made it clear I needed my vehicle back the same day due to work and the upcoming Thanksgiving holiday. Lucas assured me that if I dropped the car off at 7:00 AM, it would be completed that day. I followed those instructions and dropped my vehicle off at 7:00 AM. When I called around 4:00 PM for an update, I was told the job would not be finished and that it was a nine-hour job. This was after I had been specifically told the vehicle would be done the same day. When I asked for a rental, Lucas said he made a reservation for me. However, when I arrived at Enterprise, they informed me that they had not spoken to anyone from Jeep and no reservation had been made. Because of these repeated miscommunications and failures to follow through, I have been left without transportation and have had to rely on Uber for multiple trips. This situation has caused unnecessary stress, inconvenience, and financial burden. More

by Hayley Verified Customer Verified Customer

Report | Print

The service was very good overall. Had a great shuttle ride and a good deal on the tires Had a great shuttle ride and a good deal on the tires More

by robertsken Verified Customer Verified Customer

Report | Print

Never called me back regarding my Jeep issue, constantly having problems and never let me know that the battery was not part of the warranty having problems and never let me know that the battery was not part of the warranty More

by JEANETTERUSK68 Verified Customer Verified Customer

Report | Print

Lithia's service department took care of my oil change, tires' rotation, annual inspection of both of my vehicles, and answered all my questions. Dana Silva, the service manager, and Tony Seibert always ma tires' rotation, annual inspection of both of my vehicles, and answered all my questions. Dana Silva, the service manager, and Tony Seibert always make sure I have a pleasant experience. More

by mariesgate Verified Customer Verified Customer

Report | Print