Daniel Alicea | Page 18

Where do I start? My salesman, John Weicherding, was incredibly patient with me. I needed a million questions answered and he was patient and got me every answer I was My salesman, John Weicherding, was incredibly patient with me. I needed a million questions answered and he was patient and got me every answer I was seeking. The business side was just as smooth. It was quick and we got it done easily and without drama. I got to meet the service team and tour their facility. Awesome staff. I love my new Ranger. And the experience I had purchasing it was a great kickoff to a good strong relationship. More

by rongoltsch Verified Customer Verified Customer

Report | Print

They were very accommodating and kept me formed of what was going on and always responded when I had a question was going on and always responded when I had a question More

by Mendoza Verified Customer Verified Customer

Report | Print

The service personnel go to the limits to accommodate my needs. I love my auto butler and other services needs. I love my auto butler and other services More

by PAULINEGIBSON Verified Customer Verified Customer

Report | Print

Great she was able to answer questions about my car. She would give me updates z She would give me updates z More

by CANDIDAVIDAL1961 Verified Customer Verified Customer

Report | Print

I was very happy with my service work. They exceeded my expectations and finish the job and record time. They exceeded my expectations and finish the job and record time. More

by Jablown57 Verified Customer Verified Customer

Report | Print

Came here to get what I thought would’ve been a repair covered by warranty on a 2019 Ford F-350 (Diesel) with 76,000 miles on it. The truck suffered catastrophic CP4 pump failure. Which is a common issue covered by warranty on a 2019 Ford F-350 (Diesel) with 76,000 miles on it. The truck suffered catastrophic CP4 pump failure. Which is a common issue with these trucks since 2011-2012 that still persists even to this day. This has been a problem with so many trucks that a class action lawsuit was filed back in 2022 (and still ongoing) for Ford continuing to use defective/incapable pumps in their diesel trucks. Nonetheless, I was told that the CP4 pump failed due to poor vehicle maintenance and bad fuel. I was also told that there was rust found in the system (which is Ford’s way of getting out from under the warranty umbrella by saying the pump was exposed to water), but the photos sent to me by the dealer didn’t show any rust - what was visible was how the pump quite literally ate itself up with literally no signs of brown/bronze rust. I find it interesting that Ford could say the pump failed due to poor vehicle maintenance when all you can do as an owner to ensure proper maintenance on an otherwise non-maintenance part (the fuel pump) is change out fuel filters, which was done on my truck religiously. I also find it laughable that Ford could say the pump failed due to poor fuel when the diesel we’ve all been buying has been the same for the past twenty years. Not to mention I always get my fuel from the same place because this is a work vehicle for a small business - that has a Shell Small Business gas card. So it’s not like I’m getting shotty diesel from a sketchy gas station. I’m always going to Shell. So the quality of the fuel has always been a controlled variable in this particular instance. Anyways, with the warranty out of the question, the repair was quoted at just about $15,000 (interesting fact here, that’s literally 25% of what I initially purchased the truck for). Which is when I got yet another tow (more money) straight out of their service department, where I was told that if I had someone outside of Ford work on my truck that the manufacturer’s warranty would be void; which didn’t bother me any because the warranty didn’t warranty anything here anyways. I ended up getting my truck fixed elsewhere 40% cheaper than Ford quoted, and also managed to get a upgraded pump and upgraded parts pertaining to the fuel system all under their aforementioned $15,000 quoted repair price. I said all that to say, let this be a bit of a ‘buyer’s beware’ for those who are relying on there warranty to do warranty things, because Ford will NOT have your back. Needless to say, I will be joining that previously mentioned class action lawsuit amongst thousands of others whom suffered the same rigamarole Ford had to offer. More

by CBMitchell Verified Customer Verified Customer

Report | Print

Effective and convenient with outstanding communication! ! Tech (Duffy) completed oil change in my driveway with no mess or problems! ! Tech (Duffy) completed oil change in my driveway with no mess or problems! More

by Someone Verified Customer Verified Customer

Report | Print

You al did good work on my vehicle and I will bring it back to you all back to you all More

by DONALDWARREN1261 Verified Customer Verified Customer

Report | Print

Employees ate always professional and curiosity. Peter always has a positive attitude at work. Look forward to next visit. Peter always has a positive attitude at work. Look forward to next visit. More

by barkzee Verified Customer Verified Customer

Report | Print

Everyone at the dealership is friendly and professional! Service was done in timely manner and to satisfaction! Service was done in timely manner and to satisfaction! More

by jetman737 Verified Customer Verified Customer

Report | Print