Daniel Cuevas | Page 14

How do I start. I came in for routine oil and tire rotation. Found out I needed a tire so I scheduled to come back the next week and asked the employee to order my t I came in for routine oil and tire rotation. Found out I needed a tire so I scheduled to come back the next week and asked the employee to order my tire he told me he would and see me the next week. I have been coming to this dealership for over 8 years. So the Monday comes 7am appointment I am always on time. I get there they ask me questions and I say I am for my tire appointment. She tells me they didn’t order my tire. I am furious. I woke up at 6 am to be here drove 30 minutes for you to tell me you didn’t order my tire. I ask for manager. He asked me why I was so upset. Are you kidding me. His solution was to get the tire some time that day and to give me a rental car to use. I had a lot of plans that day that turned into me not doing any of it. First I didn’t feel comfortable in this tiny rental car which was so low to ground and I didn’t want to ride around in this car and have to put gas in it when my car had a full tank. The person who didn’t order my tire called to apologize but it was genuine. This is not my first time having a issue with this dealership but I try not to complain but this was so rude and unprofessional. They wasted my whole day and I didn’t get my car back until 6pm. Do better. And no one from service department was there when I picked up my car. The best part of my day was the cashier Maria. She was kind and patience and made it a little better. Thanks Maria. More

by Frances White Carver Verified Customer Verified Customer

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Dealership is clean, staff is friendly. Thank you, Nissan. I have nothing more to say. Thank you, Nissan. I have nothing more to say. More

by robhay25 Verified Customer Verified Customer

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I’ve worked and been to many dealers, I don’t want to exaggerate, I left speechless, super professional. I love Nissans and I will send my friends and family here no one pressured me to buy a new vehicl exaggerate, I left speechless, super professional. I love Nissans and I will send my friends and family here no one pressured me to buy a new vehicle, I was asked very subtly if I would ever consider or would like to look at lot and showroom, I responded not at this time they respected my answer and helped me with my current vehicle that is my life, thank you very much, Kelly Nissan, I will keep coming back and doing business at this establishment forever. More

by MJOSM16 Verified Customer Verified Customer

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Waiting for My car to be fixed have to take it back a third time but they’re nice third time but they’re nice More

by ASHLEYB1316 Verified Customer Verified Customer

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Service was good and on time. They recommended some work that I intend to do the next time They recommended some work that I intend to do the next time More

by ACOSTA1318 Verified Customer Verified Customer

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Everyone was friendly and made us feel like we were buying the most expensive car they had. It was the best experience we have had in a long time! We love the car we picked! buying the most expensive car they had. It was the best experience we have had in a long time! We love the car we picked! More

by dh9057 Verified Customer Verified Customer

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The service was great & my needs were met! Thanks Kelly Nissan & Eva! I can always count on you all. Thanks Kelly Nissan & Eva! I can always count on you all. More

by qonly44 Verified Customer Verified Customer

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I was a few days from traveling out of state and the vehicle had been experiencing abnormal transmission behavior. I remembered that the previous year, there was a post card announcement received from vehicle had been experiencing abnormal transmission behavior. I remembered that the previous year, there was a post card announcement received from Nissan detailing a class action settlement that extended the warranty coverage efor the vehicle’s CVT transmission. * The ONLY reason I ended up going to Kelly Nissan in the first place was that the service department at Western Avenue Nissan, which is located across the street from their showroom/sales office, was closed. After driving over to the service building, I was told by someone (an employee or another customer, perhaps?) who was parked to the side of the main service bay door, that they’d closed early that day and that I could come back the next morning. Even though the Western Ave.’s service department was closed for the day, I was still in need of service and so off I went. I then pulled into the much larger, much cleaner and more pleasant Kelly Nissan dealership in Oak Lawn, IL. * Mr. Cuevas at Kelly Nissan was kind, refreshingly helpful and informative, especially after I had just been lied to my face by a different Nissan dealership’s employee who’d reviewed VIN/vehicle info on his computer at my request and stated my stated issue was not covered due to my warranty having “expired in 2023.” *** Western Ave Nissan in Chicago, IL, is not trustworthy and their finance/service manager reaffirmed my distrust for dealership service of any of my family’s vehicles. *** Kelly Nissan salvaged my negative experience with Nissan car dealerships, perhaps even saving the Nissan brand from a customer lawsuit had I not discovered that my warranty was still valid and a mere 3 days from expiration when I’d walked in to Kelly Nissan that very same day. * Mr. Cuevas wished me a safe trip out of state and advised that if the issue persisted the in next two days, that he’d be off work that following day but I could come back in and they’d good take care of me if I was needed to bring the car back before I left town. I would ask that this survey also serve as a formal complaint against Western Ave Nissan in Chicago. More

by AFISHBK Verified Customer Verified Customer

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Amber was very polite and knowledgeable. She's a great example of outstanding customer service. She's a great example of outstanding customer service. More

by Heavona Verified Customer Verified Customer

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Not costumer friendly, staff don't answer phone and when they do they place call on hold for over 15min they do they place call on hold for over 15min More

by cassandra winston Verified Customer Verified Customer

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