Daniel Erickson | Page 8

I wish to compliment Daniel Erickson on his efforts to help me solve a problem that, as it turned out was not a service issue, but a factory installment decision. Still, he knew this issue was a concern help me solve a problem that, as it turned out was not a service issue, but a factory installment decision. Still, he knew this issue was a concern of mine and followed up several times to see if the issue was being dealt with by others at the dealership. I really appreciated his efforts on my behalf. I am not pleased by the decision Toyota has made to not install Navigation systems on some of it's vehicles, despite highlighting the Navigation system on it's website, but this was new information for everyone I worked with at this dealership. I hope that a solution will be found. Meanwhile, I was very impressed by the courtesy and concern Daniel extended to me. More

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Want to thank service advisor Mike Schultz for his knowledgeable and professional assistance when I brought my Highlander in. I highly recommend Mike and will be sure to have him as my service advisor knowledgeable and professional assistance when I brought my Highlander in. I highly recommend Mike and will be sure to have him as my service advisor on my next visit for service. More

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