Daniel Gonzales
Daniel Gonzales at Volkswagen of Salem

Daniel Gonzales | Page 18

Service

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.3
221 Reviews
4.3

221 Reviews

Write a Review

221 Reviews of Daniel Gonzales

August 23, 2024

Dealership Rating
Employee Rating

It was easy to make the appointment. Everything smoothly and all services were explained to me More

by LIBBYMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2024

Volkswagen of Salem responded

Thanks, Libby, for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 22, 2024

Dealership Rating
Employee Rating

Fast, attentive, focused and aware of my needs. Provided great work when they promised, provided rides and a smile. More

by LHART704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

Aug 23, 2024

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 16, 2024

Dealership Rating
Employee Rating

I have always been pleased with Greg and his service crew. There has been little turnover. I drive 40 miles for my service there. More

by GRAYR12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

Aug 18, 2024

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Greg and our team here at Volkswagen of Salem is always a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 15, 2024

Dealership Rating
Employee Rating

The service dept does a great job every time I am there. I have had no issues at all More

by Gary.cardenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

Aug 16, 2024

Volkswagen of Salem responded

Gary, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 13, 2024

Dealership Rating
Employee Rating

Did not follow through with services promised in the time they were promised. My car was there for weeks and I made multiple unnecessary trips to Salem (1 hour drive from my home) because of their lack of co More

by kathryn.king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell

Aug 17, 2024

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, Kathryn, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 13, 2024

Dealership Rating
Employee Rating

would not recommend this dealer. very unprofessional with bad communication and service. their prices are outrageous for the services. you’re better off going to a different shop. More

by JEDANMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell

Aug 16, 2024

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 01, 2024

Dealership Rating
Employee Rating

Good response/return of calls and timely appointments available, happy with all the service team. More

by KATE SPECKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

Aug 02, 2024

Volkswagen of Salem responded

Thank you, Kate! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

July 15, 2024

Dealership Rating
Employee Rating

I just had some additional work done. They fixed my issue quickly and noticed my marker light being out and fixed that as well at no additional cost or service time. This is the excelle More

by VIDALOCAFZ
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

Jul 15, 2024

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

July 02, 2024

Dealership Rating
Employee Rating

This is the third time I have brought my vehicle in for service. The first two they never did, even though I left my vehicle for over 24 hours. This last time they did an oil change and “inspected” the veh More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell

Jul 05, 2024

Volkswagen of Salem responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 30, 2024

Dealership Rating
Employee Rating

First time visit. Service was excellent. Friendly and professional. I was there for a 10,000 mile service check and everything went very smoothly and in a very timely More

by ERIC.KLEISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

Jul 01, 2024

Volkswagen of Salem responded

Eric, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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