Daniel Gonzales | Page 19

First time visit. Service was excellent. Friendly and professional. I was there for a 10,000 mile service check and everything went very smoothly and in a very timely Service was excellent. Friendly and professional. I was there for a 10,000 mile service check and everything went very smoothly and in a very timely way. It felt very coordinated and efficient. More

by ERIC.KLEISS Verified Customer Verified Customer

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Have always been pleased with the customer service at Volkswagen of salem. They are kind, considerate, and helpful. Volkswagen of salem. They are kind, considerate, and helpful. More

by KAGARNER07 Verified Customer Verified Customer

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On time, respectful staff. Full itemized detail the work that was performed and what should be done in the near future. Full itemized detail the work that was performed and what should be done in the near future. More

by BLUEVERT89 Verified Customer Verified Customer

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Fast and Professional and went above and beyond what I was expecting. Service manager is great was expecting. Service manager is great More

by KLPFENSEIN94 Verified Customer Verified Customer

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I go in with a specific issue and usually come out with more problems. This time, we replaced a headlight and the issue recurred; that is to say my new headlight is now out again mysteriously. I don’t know more problems. This time, we replaced a headlight and the issue recurred; that is to say my new headlight is now out again mysteriously. I don’t know if its a faulty wiring thing but this has happened before. Only place I know of that I usually end up getting actually screwed over. Will just be taking my VW out of town or finding a more thorough local mechanic. 3 Stars but only because the service manager has been kind in the past. More

by vw17phil Verified Customer Verified Customer

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The team was communicative and responsive to our questions. They also completed our service on time. questions. They also completed our service on time. More

by MARKDMYRICK Verified Customer Verified Customer

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I spent over 9k to have seals redone on my EOS to address issues I assumed with condensation and leaks. I dropped the car off in January and picked up in April. I was the one reaching out over and over a issues I assumed with condensation and leaks. I dropped the car off in January and picked up in April. I was the one reaching out over and over again to get status on my car. I do believe the work was done although no one walked me through the work performed. And my wind screen was melted and that wa snot the case when I dropped it off and that has still not been addressed yet. I would think that VW could do better I had the condensation issue resolved by another shop as it was due to bad hoses and radiator. Much less than 9k. As an update - I have spoken to the service manger and we are working toward resolving any ongoing issues and concerns on my part. I can feel good about the outreach, professionalism and support to make my car whole and right. This is service I would expect and like to recommend. Well done Volkswagen! More

by Vidalocafz Verified Customer Verified Customer

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I’ve been taking my ID. 4 here since the service center in Corvallis closed. Service is prompt and staff is always very helpful 4 here since the service center in Corvallis closed. Service is prompt and staff is always very helpful More

by Toadstada09 Verified Customer Verified Customer

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For my car, they are great for what they are doing as a service because I prepaid on the interest rate for oil changes, Butt they are overselling the services I don't need., and creating fear to me, maki service because I prepaid on the interest rate for oil changes, Butt they are overselling the services I don't need., and creating fear to me, making me run and take my time out of my busy schedule. I always go for 2nd opinion and end up I don't need it yet. But Voks Wagon Service department overselling it. More

by OSHARIPOFF Verified Customer Verified Customer

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I was greated and served right away. Received frewuent updates snd treated with respect car runs great! Received frewuent updates snd treated with respect car runs great! More

by MARILEEBELL Verified Customer Verified Customer

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