Daniel Pasco | Page 6

Daniel truly went out of his way to help me get the car I wanted in the timeframe I needed. He listened, and was patient with my decision-making process. This is the second car I bought from Daniel, I recomm wanted in the timeframe I needed. He listened, and was patient with my decision-making process. This is the second car I bought from Daniel, I recommend him in the strongest possible terms. Travis made the financing easy, and did a great job explaining extra options, one of which I realized I needed and went with, to de-risk and protect my investment. I left Travis' office with a lower monthly payment than I expected. The Heritage Toyota dealership itself is a well-lit, clean, pleasant place to spend time. Finally, I'm in love with my Rav4 Prime--what a vehicle! You should get one. Nice job Toyota. More

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You know when you go car shopping and you think/feel the dealership is taking advantage you well working with Daniel and his crew is the complete opposite...they make you feel like family! Daniel goes above dealership is taking advantage you well working with Daniel and his crew is the complete opposite...they make you feel like family! Daniel goes above and beyond to make the sale go as smooth as possible. I bought my car from him and just purchased a car for my son and will continue buying cars from Daniel at Heritage. Thank you! More

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Dear fellow automotive consumers, On April 12, 2021, I Dear fellow automotive consumers, On April 12, 2021, I was assisting my sister in her potential vehicle purchase. We decided to stop by Heritage T Dear fellow automotive consumers, On April 12, 2021, I was assisting my sister in her potential vehicle purchase. We decided to stop by Heritage Toyota located at 1620 Shelburne Rd, South Burlington, VT, 05403. Upon arrival, we had specifically expressed our sole intention of test driving a 4runner. We never once stated that we are purchasing a vehicle today, only to test drive. A sales representative by the name of Daniel Pasco, did his usual sales pitch and asked if we were considering a trade-in. My sister said that since we are here, let us get an appraisal for her Nissan Altima. Mr. Pasco (who periodically kept pulling his mask down, well past his nostrils – a blatant disobedience to Governor Scott’s COVID-19 mask mandate and disregard to the customers’ safety and well-being) asked to see my sister’s driver’s license. Mr. Pasco whipped out his personal phone and snapped a photo of my sister’s license. I immediately inquired about it. Mr. Pasco stated that he did indeed take a photo with his personal phone but tells me that it was uploaded to their data recording software only. This did not sit well with me because there are absolutely no safeguard measures in place, should a security breach occur in the future on Mr. Pasco’s personal phone. He claims that it is not. However, I must ask, “what proof can Mr. Pasco or Heritage Toyota, unequivocally provide to us?” This is a stressful memory that we will forever, haunt us for the rest of our lives. Mr. Pasco also asked, “Do you know who the auto loan was from?” I had replied, “Wells Fargo, sir” and nothing else. Upon returning from the test drive, Mr. Pasco presented us with a printout documentation (which I have in my possession still as proof) that contained all of my sister’s personal information as well as her financial information on the Nissan Altima such as: duration of the auto loan, monthly payments, remaining payoff balance, date of loan, payments received up to now, etc. Mr. Pasco claimed that he used a website called, “RouteOne” which "works with many banks." Mr. Pasco simply inputted the VIN from the Altima and was able to pull my sister’s entire auto loan information including her personal information. My sister has never purchased a vehicle from Heritage Toyota ever before. She has never explicitly given both verbal and/or written permission for him to pull her financial records. The Altima was purchased from Freedom Nissan. Heritage Toyota has no formal nor legal rights to access such private information. This was all done behind our backs as we were test driving the 4runner. I stated to Mr. Pasco, “Sir, you went behind our backs without our permission nor knowledge. Shouldn’t you be able to offer us a fair market value price for our trade-in without illegally searching up the information behind our backs.” Mr. Pasco’s response was, “oh, uh, ummm, like yeah, we can but we need to know how much you still owe on the vehicle.” The vehicle's worth is completely independent of how much it still owed. As a reminder, we clearly stated to Mr. Pasco that we only want to test drive the 4runner, no sale today. Immediately, we terminated the interaction and politely asked to take our keys and leave. Fellow consumers, a random third party (Heritage Toyota) was able to access private and personal information from whom they had no pre-existing relationship with. The actions of Heritage Toyota were unprofessional/unsafe (disobedience to COVID-19 mask mandate), irresponsible (allowing employees to capture customers’ driver’s license using their personal phones), profit-oriented (presented us with a payoff quote upon returning from test drive when we clearly stated we only want to test drive), and despicable (went behind our backs to obtain personal and private financial information). If there were a way to lose consumer trust and confidence just like that, Heritage Toyota is the leader in the industry. We walked away feeling as if our rights and privacies were violated, as if they were non-existent. All the best, Chaz More

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Dan was great! He met all of my needs with my new vehicle. Highly recommend Dan at Heritage Toyota for your car needs as well! vehicle. Highly recommend Dan at Heritage Toyota for your car needs as well! More

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Daniel, Thank you oh so very much for my new (used) Daniel, Thank you oh so very much for my new (used) 2020 Corolla. My 2003 Corolla I traded in was hard to let go of (yes, readers - I am the orig Daniel, Thank you oh so very much for my new (used) 2020 Corolla. My 2003 Corolla I traded in was hard to let go of (yes, readers - I am the original owner of a 18 year old Corolla I used as a trade in for my new/used 2020!!! Daniel you were so patient with me, and I know you went out of your way during the last two weeks to meet my (our) hectic work schedules! So thank you for your expertise, professionalism and kindness. Heritage Toyota is really lucky to have you on their Team. I'll be seeing you for my next car -- hopefully before another 18 years! Stay healthy & Safe. More

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It was great working with Daniel, he had answers to all of my questions and was a very nice guy. I would definitely recommend someone to come back to Toyota and work with Daniel. of my questions and was a very nice guy. I would definitely recommend someone to come back to Toyota and work with Daniel. More

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Amazing as usual. We have bought two cars and leased three from Heritage. Dan Pasco is not merely a salesman, he has become a friend. Their service and sakes is unparalleled. We will go nowhere else. three from Heritage. Dan Pasco is not merely a salesman, he has become a friend. Their service and sakes is unparalleled. We will go nowhere else. More

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Daniel Pasco helped us buy a used Sequoia.He could not Daniel Pasco helped us buy a used Sequoia. He could not have made the process easier. We told him what we were looking for and Daniel Pasco helped us buy a used Sequoia. He could not have made the process easier. We told him what we were looking for and More

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Dan was Very helpful. He worked with us to figure out the right vehicle for us. He understood when we changed directions a few times. right vehicle for us. He understood when we changed directions a few times. More

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I went to heritage after my car I share with my partner had yet another mechanical issue after putting 4000 dollars into it this year alone. I had very low expectations since I don't make a large amount of had yet another mechanical issue after putting 4000 dollars into it this year alone. I had very low expectations since I don't make a large amount of money. Even with COVID precautions everything went smoothly. It took a few hours of waiting and processing but to my disbelief Daniel gave me the keys to my new car! It was exactly what I wanted and everyone worked so hard to make sure I was satisfied. I came back a few weeks later to pick up the mats and a few missing pieces. Overall I couldn't be more pleased or grateful to Heritage Toyota and Daniel. very pleased customer. More

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