Danielle Vallero | Page 3

Finance “manager” Justin Britt genuinely tried to rip me off. I purchased a used vehicle with an extended warranty from Yalcars in September of ‘22. Was told at signing by finance “manager” Justin Britt I c off. I purchased a used vehicle with an extended warranty from Yalcars in September of ‘22. Was told at signing by finance “manager” Justin Britt I could cancel the warranty at any time. Of course, this warranty proved to be useless, and cost me about $2400. I decided to cancel the warranty in December. I called finance “manager” Justin Britt to gather information on how to cancel. He acted dumbfounded and said he’d “speak with his sales rep” and get back to me. I don’t think this “sales rep” even exists, honestly. I’m pretty sure he just said what he needed to say to get me off the phone. That was the last time I ever spoke to him. I called him back 7 more times, every other day, over a two week period and he ignored every call. At first I was wondering what was going on, thinking this must be the busiest guy on the planet. But then things started to become obvious to me. He was clearly hiding behind the poor receptionist, who was the nicest girl, but what more could she do other than let him know I had reached out multiple times? I could hear it in her voice every time I called. She could read what was going on. So anyway, my contract stated that in order to cancel, I needed to send written notice of cancellation, a notarized odometer statement and copy of contract to either the selling dealer or the warranty service provider and a refund would be issued within 30 days. So I gathered up everything, snapped pictures of all my forms for safekeeping, then sent all the paperwork via certified mail into the warranty service provider. I waited the full 30 days. Wouldn't you know it, I didn’t hear a peep? So I had to begin again the process of calling this finance “manager” over and over again, until I felt that I had called enough times to have made a genuine good-faith effort to resolve this. I called 4 more times over a 12 day period, giving him plenty of time in between to return my call. I was well aware he was never going to return my call. (That’s eleven total attempts to contact this guy, and he ignored every one of them) Finally had to send all the pictures and records of my cancellation and contact attempts into the Ohio Attorney General and file a consumer complaint in order to get the ball rolling. Only after they stepped in did Yalcars finally figure out how to use a phone and call me and issue the refund. It took 85 days. I’m sure he was hoping I’d just go away and keep the money. I absolutely regret ever meeting finance “manager” Justin Britt. My experience was completely ridiculous. I was never once a jerk to this guy. Never. All I did was buy a car off him and then he proceeded to try and rip me off for a few more thousand dollars, like a common scam artist. You’ve been warned. This is how Yalcars does business. Edit: I will update this review to reflect that Melissa Yalcin did indeed call me at the end of the day to apologize multiple times, and assure me that steps are being taken to ensure this doesn’t happen in the future. More

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last month I brought a car from them and they help you with everything they can 👍 with everything they can 👍 More

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All I can say is absolutely awesome🤘Danielle and David are absolutely awesome people and I’m pretty thankful for them both and the awesome job getting me a new ride are absolutely awesome people and I’m pretty thankful for them both and the awesome job getting me a new ride More

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Danielle was very helpful. Financing tried to push an unwanted warranty which is my only complaint. Financing tried to push an unwanted warranty which is my only complaint. More

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Everyone treated me very well, and overall, I was happy with the deal, and all the staff that assisted me were very helpful. I have recently started collecting cars for investment purposes (my currently v with the deal, and all the staff that assisted me were very helpful. I have recently started collecting cars for investment purposes (my currently very small collection is dramatically out performing my 401(K), but right now that's not too difficult) and will watch the Yalcars website for future opportunities. Thanks to All! More

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Great team , easy to work with , thy have some amazing vehicles, check them out .. thanks … vehicles, check them out .. thanks … More

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Great crew, everyone is super friendly. Bunch of neat things, overall very helpful and willing to share knowledge. Bunch of neat things, overall very helpful and willing to share knowledge. More

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Friendly, helpful, and genuine people. I really appreciate the honesty and sincerity exhibited by the staff at YalCars. I really appreciate the honesty and sincerity exhibited by the staff at YalCars. More

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The entire process was easy. They made sure communication was clear especially since purchased out to state. I feel like I got a great deal but the service made it even better! They made sure communication was clear especially since purchased out to state. I feel like I got a great deal but the service made it even better! More

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Excellent Staffing the most wholehearted people you'll ever meet the most Amazing Service Hands down thank you for all you've done for me and my family. ever meet the most Amazing Service Hands down thank you for all you've done for me and my family. More

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