Danielle Vallero | Page 2

Great place and great atmosphere. Truly a quick and easy transaction. Will be back for my next vehicle. Truly a quick and easy transaction. Will be back for my next vehicle. More

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Amazing dealership that works for the customer. Great vehicle at affordable prices with great customer service. Thank you Great vehicle at affordable prices with great customer service. Thank you More

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Received the vehicle off of the delivery truck with passenger door stuck. Haven’t rode a week and rotors and cam shaft have to be replaced. Gas hand did not work when I got it. Worst place I ever bough passenger door stuck. Haven’t rode a week and rotors and cam shaft have to be replaced. Gas hand did not work when I got it. Worst place I ever bought a car from with a car payment. The sales lady Danielle and Russ that I talked to were no help, saying there is not anything they could do and knew the vehicle was in that bad condition when they shipped it. I was given a 3 month warranty but of course it only pays part leaving me a costly bill for something I haven’t driven for 2!weeks plus the bill for the door and gas gauge, and second payment due. Please do not go here for a dependable vehicle. In the process with my lawyer now to look over the contract and sue. More

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I drove 110 miles to the dealership to pick up this car, and the service was excellent! After I did my test drive, I was out the door and on the road back home within 15-20 minutes. Really cool place with s and the service was excellent! After I did my test drive, I was out the door and on the road back home within 15-20 minutes. Really cool place with some awesome vehicles! More

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Great place to purchase a vehicle, staff was very helpful and friendly. Great place to shop and friendly. Great place to shop More

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Absolutely beautiful costumer service very knowledgeable of their jobs loved every moment I was helped. of their jobs loved every moment I was helped. More

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To be honest I would never buy from them again. It was terrible experience. Couldn’t pay them to fix the little things that were broken. Once they fixed the broken windshield on my dime they wouldn It was terrible experience. Couldn’t pay them to fix the little things that were broken. Once they fixed the broken windshield on my dime they wouldn’t budge to fix anything. They were blabbing on about wholesale xxxxxxxx, but the truth was they didn’t give a crap. They let it go off the lot with anifreeze in the windshield wiper fluid container. Trash. Don’t buy from them. More

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Great place to buy a car and great place to work! !! Great people very friendly and knowledgeable !! Great people very friendly and knowledgeable More

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Horrible just purchased a car from them, with in two weeks of having the car the head gasket went, I called them and asked them about it they said it’s a you problem, but they also said they changed the weeks of having the car the head gasket went, I called them and asked them about it they said it’s a you problem, but they also said they changed the water pump prior to selling us the car but was not mentioned when we purchased the car, wasn’t even on the car facts report, now we are stuck fighting with the dealer because shady business was done, the lender was and is way more helpful than the dealer we do have a dispute going against the car they sold us, beware of this place a lot of untrustworthy people and the mechanic are pieces of xxxx that would even know how to screw in a light bulb More

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Finance “manager” Justin Britt genuinely tried to rip me off. I purchased a used vehicle with an extended warranty from Yalcars in September of ‘22. Was told at signing by finance “manager” Justin Britt I c off. I purchased a used vehicle with an extended warranty from Yalcars in September of ‘22. Was told at signing by finance “manager” Justin Britt I could cancel the warranty at any time. Of course, this warranty proved to be useless, and cost me about $2400. I decided to cancel the warranty in December. I called finance “manager” Justin Britt to gather information on how to cancel. He acted dumbfounded and said he’d “speak with his sales rep” and get back to me. I don’t think this “sales rep” even exists, honestly. I’m pretty sure he just said what he needed to say to get me off the phone. That was the last time I ever spoke to him. I called him back 7 more times, every other day, over a two week period and he ignored every call. At first I was wondering what was going on, thinking this must be the busiest guy on the planet. But then things started to become obvious to me. He was clearly hiding behind the poor receptionist, who was the nicest girl, but what more could she do other than let him know I had reached out multiple times? I could hear it in her voice every time I called. She could read what was going on. So anyway, my contract stated that in order to cancel, I needed to send written notice of cancellation, a notarized odometer statement and copy of contract to either the selling dealer or the warranty service provider and a refund would be issued within 30 days. So I gathered up everything, snapped pictures of all my forms for safekeeping, then sent all the paperwork via certified mail into the warranty service provider. I waited the full 30 days. Wouldn't you know it, I didn’t hear a peep? So I had to begin again the process of calling this finance “manager” over and over again, until I felt that I had called enough times to have made a genuine good-faith effort to resolve this. I called 4 more times over a 12 day period, giving him plenty of time in between to return my call. I was well aware he was never going to return my call. (That’s eleven total attempts to contact this guy, and he ignored every one of them) Finally had to send all the pictures and records of my cancellation and contact attempts into the Ohio Attorney General and file a consumer complaint in order to get the ball rolling. Only after they stepped in did Yalcars finally figure out how to use a phone and call me and issue the refund. It took 85 days. I’m sure he was hoping I’d just go away and keep the money. I absolutely regret ever meeting finance “manager” Justin Britt. My experience was completely ridiculous. I was never once a jerk to this guy. Never. All I did was buy a car off him and then he proceeded to try and rip me off for a few more thousand dollars, like a common scam artist. You’ve been warned. This is how Yalcars does business. Edit: I will update this review to reflect that Melissa Yalcin did indeed call me at the end of the day to apologize multiple times, and assure me that steps are being taken to ensure this doesn’t happen in the future. More

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