Danny Kane Jr | Page 27

Great Car Buying Experience I purchased my 2019 Subaru WRX from Subaru of Jacksonville in April of 2019. I am from about 100 miles away and was looking for a BRZ which I could n I purchased my 2019 Subaru WRX from Subaru of Jacksonville in April of 2019. I am from about 100 miles away and was looking for a BRZ which I could not find locally. On Saturday afternoon I called down to Subaru of Jacksonville and asked if someone would be able to help me if I arrived around 6pm, which was one hour before closing time. I was assured there would be someone to help me when I arrived, so I made the trip to Jacksonville. When I arrived I was quickly greeted and introduced to Danny Kane, Jr who assisted me. The only negative of the entire experience was it took about 10-15 minutes for Danny to get the BRZ out where we could test drive it. Since I had called ahead I would have liked for the car to be ready right when I arrived, but I also understand they probably have a lot of people who call interested in vehicles and then never show up. It wasn't a big deal, but still worth mentioning since it was the only negative part of my experience. We took the BRZ out for a test drive, and it was a fun little car, but I quickly realized it was not for me due to its small size. However, while I was waiting for Danny to pull the BRZ out for the test drive, the Pearl Blue WRX in the showroom caught my eye. I knew about the WRX from my research, but had focused more on the BRZ. After test driving the BRZ and deciding it wasn't what I wanted, I asked Danny about test driving a WRX, and he pulled one off the lot for us to test drive. I absolutely loved the WRX and decided it was the car for me. I went back and forth on the WRX I drove and the one in the showroom and ultimately settled on the one in the showroom. By this time it was after 7pm and the dealership had closed. By the time we settled on a price (very easy, pleasant, and quick process working with Danny and Daniel), completed the paperwork, and drove off the lot, it was almost 9pm. The entire experience at Subaru of Jacksonville was excellent. While I hated to keep people after closing, they were all extremely friendly and helpful. My salesman, Danny, the sales manager, Daniel, the finance manager, Mike, and the guys who detailed the card (I didn't ever meet them), made the experience enjoyable. I will definitely make the drive to Subaru of Jacksonville in the future for service and if I decide to buy another Subaru. More

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Suburu personnel were polite and professional. We were in and out in 1 hour for our six month/6000 mile check-up; the seating area was comfortable. in and out in 1 hour for our six month/6000 mile check-up; the seating area was comfortable. More

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My first service visit (with grandkids with me) was not good ! After buying a BRAND NEW ASCENT, which has been nothing but problems. I took my vehicle in for its 1,000-mile service this past Friday (as mentioned ! After buying a BRAND NEW ASCENT, which has been nothing but problems. I took my vehicle in for its 1,000-mile service this past Friday (as mentioned with my two grandkids) when checking in Danny (who was an angle) walked us through the building to get to the service wait area. while walking through a young "LADY" walked out from the back-office/waiting area, CUSSING! Right in front of my two grandbabies. UNACCEPTABLE BEHAVIOR SUBARU OF JACKSONVILLE! I was so embarrassed when my 5-year-old granddaughter asked me what (F***) means. I went and grabbed one of her cards. The worst part about this visit is when Juan (who was great!!) sold us the vehicle and my husband and I were doing a walkthrough of the dealership. The service guys were cussing behind a wall. Not a very Family-oriented environment. WILL NOT GO BACK PERIOD! ill take my vehicle else ware. I even made an attempt to talk to the owner/manager, and when I asked the rep on the phone to speak with the owner/ main manager, the rep hung up on me! out of all the years of servicing my vehicle I have never been so embarrassed or upset. More

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Great experience! This was my first visit to Subaru of Jacksonville for service on my forester. All staff were courteous and friendly and the service of my vehicle was This was my first visit to Subaru of Jacksonville for service on my forester. All staff were courteous and friendly and the service of my vehicle was quick but thorough. The customer waiting room is comfortable with complimentary beverages and snacks. The work performed was explained in detail and my questions answered. All in all, I am very happy with this dealership and will be back in the future. Thanks! More

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Fantastic Service Had a flat tire in Jacksonville while traveling on business. Got it to them, and they took care of it quickly and professionally. Better "service" Had a flat tire in Jacksonville while traveling on business. Got it to them, and they took care of it quickly and professionally. Better "service" than I've had from two "home town" dealers! Dan, Gabe & Mike M. all were responsive and get 5-Stars from me! Great work team! More

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Mike M. Provided me with outstanding customer service and support! He was knowledgeable, courteous and very upbeat! Love my Subaru Outback! Thank you Mike M. for everything! support! He was knowledgeable, courteous and very upbeat! Love my Subaru Outback! Thank you Mike M. for everything! More

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I received prompt, friendly, professional service from Dan, Gabe, and Mike M. when I took my Forrester in for an oil change and tire rotation. Dan, Gabe, and Mike M. when I took my Forrester in for an oil change and tire rotation. More

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Quick Efficient Service Recently moved to area and took my Subaru in for their free service offer. Staff was friendly and service was completed in a timely manner. I'll def Recently moved to area and took my Subaru in for their free service offer. Staff was friendly and service was completed in a timely manner. I'll definitely be back. More

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Very pleased with the service and the team who handled my Subaru today!! Dan, Gabe and Mike M excellent team work and Gab was very helpful reconnecting phone and car that was giving recent troubles. Subaru today!! Dan, Gabe and Mike M excellent team work and Gab was very helpful reconnecting phone and car that was giving recent troubles. More

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Scheduled Maintenance Visit Dropped in for 24K/24 Month scheduled maintenance: Oil Change, tire rotation and inspection. zone appointment needed just drive into express service l Dropped in for 24K/24 Month scheduled maintenance: Oil Change, tire rotation and inspection. zone appointment needed just drive into express service lane. Was very well taken care of by Dan, Gabe and Mike M. Took about 45 minutes. Also cleared an outstanding recall. More

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