Danny Morris | Page 38

Forgot to check one thing. Everything was fine except the back door on the passenger side did not unlock. .That was the side of the car that someone backed into. It appeared it Everything was fine except the back door on the passenger side did not unlock. .That was the side of the car that someone backed into. It appeared it hadn't been checked. when we came to pick it up. More

by LUCILAYNE Verified Customer Verified Customer

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Great service! The service department was friendly and worked with my schedule to complete the necessary repairs. They provided updates throughout the entire proces The service department was friendly and worked with my schedule to complete the necessary repairs. They provided updates throughout the entire process. I highly recommend Bill Utter Ford! More

by spug76 Verified Customer Verified Customer

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Good service Friendly, quick, and affordable. The experience at Bill Utter is far better than the service I’ve received elsewhere. They definitely have my future b Friendly, quick, and affordable. The experience at Bill Utter is far better than the service I’ve received elsewhere. They definitely have my future business! More

by bettina.bre Verified Customer Verified Customer

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Great help from Danny Morris We have a 2013 Ford fiesta and the transmission went out at 84k miles. Thanks to Danny we were able to confirm Ford has an extended warranty for our m We have a 2013 Ford fiesta and the transmission went out at 84k miles. Thanks to Danny we were able to confirm Ford has an extended warranty for our model that was equipped with the TCM transmission and they were able to fix everything in only a few days! More

by JOSHUADOBBERT Verified Customer Verified Customer

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Ford Escape Repair They did a great job with service. They were supposed to repair a recalled part and when I got my car home it was having weird issues. I took it bac They did a great job with service. They were supposed to repair a recalled part and when I got my car home it was having weird issues. I took it back in and they fixed the problem and my care is good to go now. More

by trailblazermallorysmith Verified Customer Verified Customer

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Great service Service was quick and convenient, I received an honest diagnosis of the problem and a clear cost of repairs. Very easy to understand. I would highl Service was quick and convenient, I received an honest diagnosis of the problem and a clear cost of repairs. Very easy to understand. I would highly recommend this service center. More

by spug76 Verified Customer Verified Customer

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Not going back I had purchased a 7-year 125,000 mile warranty for my car. It expired on a Saturday. I was still under 125,000 miles. My car was not driven over the w I had purchased a 7-year 125,000 mile warranty for my car. It expired on a Saturday. I was still under 125,000 miles. My car was not driven over the weekend. Monday my service engine light came on. I made an appointment and brought my car in. Told the service people about the recently expired warranty and asked if there was anything they could do. They did not try to do anything to help at all, not even offer a reduced rate for any of the work. The problem would have been covered by the warranty had it just occurred a few engine turns sooner. I took my car elsewhere for the service because I was so disgusted. I am confident I will not be a Ford customer again, and neither will my soon-to-be-driving teen boys. More

by Fordlostmybusiness Verified Customer Verified Customer

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Older pickup: My pickup hadn't been driven over five years! Every time I left the house, my wife traveled with me. She had difficulty getting into and out of the My pickup hadn't been driven over five years! Every time I left the house, my wife traveled with me. She had difficulty getting into and out of the pickup, thus, we always used the car. The pickup is twenty two years old, and would not start. Wanting to utilize the pickup again, had it towed to Bill Utter and asked them to repair and inspect so I could register and put "ole Red" back on the road. That turned into a huge job, and took nearly a month! It's now on the road again ( like Willie Nelson song), and I had forgotten how much power that 4.6 Triton V8 had under the hood. Was quickly reminded, when I gave a little too much gas leaving a stop sign... Love the smell of burning rubber! They did a fabulous job. Pretty costly, but that's what happens when you let a vehicle set for a long period of time. Service advisor, Danny Morris, kept me informed through out the whole procedure. More

by C.BOYER Verified Customer Verified Customer

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Not my usual experience I bought my 2012 Ford Expedition at Bill Utter, and have always serviced it at the dealership because of my great experiences. This last visit was com I bought my 2012 Ford Expedition at Bill Utter, and have always serviced it at the dealership because of my great experiences. This last visit was completely different (for the worse). Brought the car in for an inspection and recall service. Those went perfectly well. But, apparently the window tint that the dealership installed in 2012 is now too dark to pass inspection, so it had to be removed. Charged me $40 per window for the removal and clearly ALL they did was pull off the tint film. Left behind ALL of the glue/adhesive. Got the car home and the windows wouldn't even go down because the glue was sticking to the rubber trim. Called Danny and he offered to clean the windows if I brought the car back. Decided to save the time driving back and forth and waiting and just do it myself. AN HOUR LATER I finally finished getting all the glue off the two windows. This was ridiculous that I was charged for a service that left the windows in this condition - completely unusable and took a tremendous amount of effort and 5 rags to get the windows cleaned off. Danny is always perfectly nice and I enjoy working with this. This isn't on him - this is on the technician that did the work. I don't know who that was. More

by TGRIFFITH3 Verified Customer Verified Customer

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Excellent support and service Easy to make an appointment with my support person. Even though he wasn’t working on the day I wanted to bring my vehicle in for service, he set the a Easy to make an appointment with my support person. Even though he wasn’t working on the day I wanted to bring my vehicle in for service, he set the appointment and i was taken care of. More

by JOMITCHELL49 Verified Customer Verified Customer

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